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Reviews of The Willows Training Centre

3 out of 5
The Willows Training Centre
Great North Road, Wyboston, Bedford, England

Reviews

8.2

Very good

Rating 10 - Excellent. 131 out of 337 reviews" "
Rating 8 - Good. 132 out of 337 reviews" "
Rating 6 - Okay. 44 out of 337 reviews" "
Rating 4 - Poor. 21 out of 337 reviews" "
Rating 2 - Terrible. 9 out of 337 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant place.
Stayed 1 night in May 2024

6/10 Okay

Saher

Liked: Cleanliness, property conditions & facilities
My recent visit was marred by a significant oversight that significantly impacted guest experience. While the accommodations themselves were satisfactory, the failure of the hotel staff to mention a planned road closure leading to the hotel created unnecessary inconvenience for myself and fellow guests. This lack of communication led to wasted time and petrol as we struggled to find alternate routes. Despite this issue, the hotel's ambiance and cleanliness were commendable. However, I would suggest a minor improvement in room amenities by providing tissues for guests' convenience. In conclusion, while the stay at the willows training centre had its merits, the failure to communicate the road closure overshadowed the overall experience. I hope the management takes this feedback into account for future guest interactions.
Stayed 1 night in Mar 2024

6/10 Okay

Simon

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here and was just as great as the first time! Shame about the breakfast £15 for buffet that had been sat under a heat lamp and gone stale and tough no fresh turnover of food.
Stayed 1 night in Dec 2023

4/10 Poor

Mr CHRISTOPHER J

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Value and Cold room
Greeting at reception was nothing better than ok, disinterested and failed to really provide any information. Room was cold with only a tiny heater and the quilt was not sufficient to provide much warmth. I was given a disabled room, which in itself is not a problem but the bed slid around on casters when sat on so I don’t think it would have been very suitable had I been disabled. The bathroom was tatty, with broken panels on the wall. I’d arrived quite late and the buffet looked very unappetising so I went to the bar where I waited 15 minute before someone arrived to serve me. Food was very average although not expensive. Had I paid £70 for the room I would have been disappointed but at £116 I felt ripped off.
Stayed 1 night in Nov 2023
Response from Venue Management on 1 Dec 2023
Thank you for your feedback. Please accept our apologies for the inconvenience caused during your stay, this isn't the lasting impression of the resort that we would like to leave you with. I have passed your feedback onto the relevant department managers for them to action.I am pleased to say that the remaining rooms at The Willows Training Centre are due to be refurbished (including the room you stayed in) to bring them up to the standard of our newer rooms.We hope to welcome you back to Wyboston Lakes in the future.Kind Regards,Venue Management Team.

10/10 Excellent

Mircea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Simon

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The room is always great!
Not the first time I’ve stayed. I was left to check in via machine (the Receptionist wasn’t busy),which took a while but with help I acquired the room card and set off. The room was great with a heated towel rail and in good condition. The tea facilities were also great (milk in sachets, Yorkshire tea) and I had a very comfortable bed in which I slept better than at home because it was quiet as always. However, before turning in I went to the bar for a nightcap. The staff were friendly but the room was cold and looked grubby with tired and uncomfortable seating. Nevertheless I am not put off and will continue to use this hotel which is great value and very convenient.
Stayed 1 night in Oct 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room apart from the twin beds instead of a double was offered another room but already unpacked and to tired. Had problem with the shower handle and shower door wouldn't shut we told the receptionist they fixed shower door
Stayed 2 nights in Sep 2023

10/10 Excellent

Peter

Really lovely room and friendly staff will definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Talbot

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Vfm modern location.
A different but enjoyable experience. The location is on a large complex at the end of a long and winding road. The hotel is modern with free coffee machines and also vending machines fir a midnight snack. Compact rooms supply all you need. Only down side is no AC for hot nights. My Autumn stay was fine. It's not budget but vfm. Breakfast breakfast was good and included fresh fruit sand pastries along with the usual hot selection. Overall an enjoyable stay.
Stayed 1 night in Sep 2023

4/10 Poor

Sarah

Business traveller
Disliked: Property conditions & facilities, room comfort
Incrrdibly expensive for a very noisy tiny little room
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
TV didn’t work an cockroach in bathroom
Stayed 1 night in Sep 2023

10/10 Excellent

Coral

Stayed 1 night in Sep 2023

8/10 Good

Alan

Stayed 1 night in Sep 2023

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay room was great and overall really good value for money.
Stayed 1 night in Jul 2023

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great hotel, will use again
Stayed 1 night in Aug 2023

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than you would expect from the name
It was a little strange going to a training centre for a hotel stay, but I found it to be better than some of the well known common hotels. The staff were all friendly, it was spacious and clean and the food was good
Stayed 2 nights in Aug 2023

10/10 Excellent

Niall

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

E D

Stayed 2 nights in Aug 2023

8/10 Good

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
good location & just what we needed
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

Gwenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest
The Willows is in a very quiet area. Parking was good. Amenities in the area were not great but food on site was good. Near A1 but no traffic noise. Plenty of green space. Would stay again Staff very friendly
Stayed 1 night in Aug 2023

8/10 Good

Stephen

Stayed 1 night in Aug 2023

6/10 Okay

Paul

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely hotel. Friendly reception and bar staff. Expensive bar. Basic rooms but pleasant enough
Stayed 1 night in Jul 2023

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Martyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - always have a great stay here
Stayed 1 night in Jun 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Carol

Liked: Cleanliness, property conditions & facilities
It was a very clean and quiet location, with easy access to the other areas of the complex. Staff were polite and very friendly. However it was an extremally hot evening and the ice machine had broken down. i requested that maybe someone could go to the other area to get some ice and was told that I could try as ther was no one on hand to go get any. So we did not buy any drink from the bar.
Stayed 2 nights in Jun 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is an absolute bargain. Clean, new, great food and extremely friendly staff. A bargain for the price you pay, will definitely return.
Stayed 1 night in May 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for a night but unfortunately there was nowhere nice to eat
Stayed 1 night in May 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were professional, friendly and well turned out. The Willows is in a lovely setting with other amenities near by.
Stayed 1 night in May 2023
Response from Hannah Franklin - Head of Reservations on 17 May 2023
Thank you for your review, we hope to see you again!

10/10 Excellent

Darren, Hereford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was perfect for the night. Very clean and all in good condition, The shower wasn’t great, but overall a very good room at a fab price
Stayed 1 night in May 2023
Response from Hannah Franklin - Head of Reservations on 17 May 2023
Thank you for your review, we hope to see you again!

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hannah Franklin - Head of Reservations on 17 May 2023
Thank you for your review, we hope to see you again!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and clean. Great service at the desk despite being late to check in.
Stayed 1 night in Feb 2023
Response from Hannah Franklin - Head of Reservations on 16 Mar 2023
Thank you for taking the time to leave us a review, I am pleased to see you have marked us 5 out of 5 I do hope we can welcome you back soon!

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice find.
Easy check in. Good facilities but a bit of a walk through the corridors to room. Room had a small kitchen and fridge which was good. Nice a warm, clean and comfortable.
Stayed 1 night in Nov 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy spacious room
comfy spacious room. Would of liked a little fridge in the room. Check in was easy and quick.
Stayed 1 night in Nov 2022

10/10 Excellent

Laura

Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

David

Stayed 3 nights in Oct 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the noise.
Shame the other guests couldn’t walk down the corridor at 11.30pm without shouting, breakfast was excellent, room cramped.
Stayed 1 night in Sep 2022