Bernales Hotels

"Good breakfast. Helpful team"

"The hotel is nice but very simple. The staff isn’t welcoming and cheery just very business with minimal conversation. We felt as if we were a bother. The lobby is very basic with no real sitting area and the entrance to the hotel is on the backside not the street level which is inconvenient when arriving and unloading. It’s not clearly noted and is a bit confusing. Room was a good size and the bed was comfortable. Pillows were very hard unfortunately. There is a small, complimentary coffee station in the lobby that is a nice perk. "

"Restaurant was nice but the room was disgusting. Very very cold and smelt very strong of drains all through the night. No gesture of good will from the hotel. Apart from wavering the £15 parking fee. Reception staff did not listen and we found them very rude. "

"Room was clean and well appointed. Staff were very helpful. We booked mainly for its location close to the ferry port. Secure parking was a must for a fully loaded car after a long stay in Spain. The food in the restaurant was basic but very good. Maria who served us was by herself, but did a great job in dealing with a busy restaurant. I would recommend this hotel for the reason we chose it."

"Clean room but very basic"

"The hotel is one of the very best I have stayed in. It is run with a great pride in service and attention to details. It is extremely friendly. The accommodation is dog friendly. The decor is beautiful set in its own private garden and just a couple of hundred metres from the beach front. Loved it."

"Atmospheric quirky hotel. Retains convent feel. Nice staff; good restaurant at night. Note it doesn’t do breakfast but good cafe nearby. No reception before noon. Good base for Bilbao - on commuter line to central station , one hour trip with regular trains ."

"Amazing stay, the building has a charm worth experiencing. Hotels.com should update the Google maps link, as when selecting the directions using the app sent us to a farm in the middle of nowhere 10miles away from the property"

"Very good spacious rooms with jacuzzi. staff very helpful. We were coming late after working hours in reception and we got video recorded specially for us how to access our room. Very good "