Provo Hotel Guide - Big Springs Park hotels in Provo, United States of America.

"****The description of the property is very misleading and some of the amenities DO NOT work or function**** Horrible experience, money wasted, DO NOT RECOMMEND*****Check-in and instructions from the host at the beginning were great. After finding out that the upstairs fireplace is only decor, not functional, that was the first let down. We chose to stay at this property (Mother's Day weekend) over another one due to the availability of the jetter hot tub - the headline states it, the description states it but unfortunately for us it did not work! We notified the host immediately and they did not apologize initially - yet we became their troubleshooting service technician. We stayed two nights and NEVER were able to use it. HUGE let down and they got a service person to come around 9 pm the evening before our check out. This is the main frustration about our particular stay - the others were it was quite chilly those nights so the use of the upstairs fireplace would have been nice to use, however NO where do they disclose that the items they state or show are there DO NOT even function. The other complaint were the black bugs crawling on the ceilings, floors, in our bed - even had one crawl across my face and wake me the first morning! They DO disclose there is no outdoor seating yet it would be a nice touch to add SOME seating outside. Lastly the host promised to accommodate us and provide a refund and they have ghosted us and we had to involve VRBO to get resolve. Horrible"

"I would not recommend staying here. My mother told me, "If you don't have anything nice to say then don't say anything at all.""

"We loved staying here! The host was friendly and responsive.We would love to stay here again!"

"Pricey but fun! enjoyed the pool and hot tubs, meals were excellent."

"All good. No problems getting in or out. "

"Beautiful property. Amazing scenery. One of a kind, relaxed & cozy atmosphere. Great host. I plan on staying again! "

"Unbeatable location! Very clean, comfortable beds and furniture. Pet-friendly too."

"The cabin and the loft were extremely clean. The furniture was very comfortable and we quickly felt at home. The kitchen and bathroom were well stocked with basic necessities, as well as a few extras, and it was easy to make our meals. My kids liked the close proximity to Vivian Park and the Provo River so they could fish, and we all loved hanging out on the patio by the creek. The parking for 2 cars was was easy to find. The distance between the cabin and loft were fine for us (there's a small clump of trees between the cabin and house where the loft is located, so I initially didn't see the house when we first arrived). The host very quickly replied to our questions and we got it figured out within a few minutes.This was a great retreat for us and we'd love to stay again! "

"The property was perfect. We met our daughter going to school in Provo and spent the weekend with her. This property was perfect to relax and enjoy the mountains! "