Dear Michael, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Florian,Thank you for taking the time to share your feedback.We regret to read that you were not able to make use of our spa facilities due to a lack of information. Our team's professional service is a point of pride for us and we are sorry to learn that you felt we had underperformed in this area.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Kind regards,Guest Relations Team

Dear Guest,Thank you for your review.Please accept our sincerest apologies if you felt our team disappointed you in any way; our aim is to ensure that all guests feel right at home with us.We hope we have the pleasure of welcoming you back again on a future visit. With kind regards,Guest Relations Team

Dear guest,Thank you for taking the time to share your feedback.We are known for having guest-oriented personnel who are welcoming at all times and are fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels. Therefore we are very sorry to read your comments on the service you received and commit to addressing any situation that does not follow this goal of making sure our guests feel welcome and looked after at all times.We hope you will consider staying with us again in the future. Best regards,Guest Relations Team

Dear Priya,Thank you for your positive feedback.Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them.We are happy to know that you found our hotel to be convenient for transport during your visit to Bilbao .We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Уважаемая Olga,Нам искренне приятно слышать, что Вы остались полностью довольны остановкой в нашем отеле и Вам понравилось как его место расположение, так и комфортабельное обустройство номера. Благодарим Вас и за тёплые слова в адрес персонала отеля.Guest Relations Team

Dear Modestas,Thank you for your review.Your positive comments are a boost to our team and inspire us to continue with our efforts to provide the best customer service we can.However, we regret that you were not entirely satisfied. We strive to ensure that every guest has the best experience possible, and have noted your comments for the future.We hope to see you again in the future. Kind regards,Guest Relations Team

Dear {USER_NAME),Thank you for your review.We truly value all feedback and are sorry to hear that our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review.Guest Relations Team

Dear Tracey,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Eero, We are sorry that our location was not exactly what you were looking for and have noted your feedback. However, we thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests. Guest Relations Team

Dear Katarina, We are so glad that you had a pleasant stay with us. Our dedicated team strives to ensure the comfort and satisfaction of our every guest, and your positive feedback encourages us to continue upholding our high standards. Guest Relations Team

Dear Katarina, A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back on a future occasion. Best regards, Guest Relations Team

Dear Guest, Thank you for taking the time to review your stay. Such positive feedback inspires our team members to continue making every experience here a memorable one and to uphold the high standards we set ourselves. We look forward to welcoming you back on a future occasion. Best wishes, Guest Relations Team

Dear Guest, Thank you for taking the time to review your stay. We are pleased that you appreciated the high standards which we strive to uphold. We look forward to welcoming you back on a future occasion. Best wishes, Guest Relations Team

Dear Ria, Thank you very much for this kind review of your stay. We are very happy to hear that we made your feel at home. This personal attention is one of the things that we try to maintain in our hotel, our team members enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back on a future occasion. Best regards, Guest Relations Team