The room was spotless, comfortable, and the hotel itself was beautiful as ever. My only complaint was EXTREMELY poor communication by staff. We wanted late check out and were informed the first hour is complementary, then it is £25 per room. They asked how long we wanted so we said until 2pm, he said they may need the room after 1pm, but to ring in the morning and check. We did so, and were then informed it was £25 per HOUR. I complained and said that we were quoted £25 per room until 2pm, and that we were not informed to begin with that this would be per hour. It was already half 12 and no way would we be out due to a medical condition that had caused me to need the extra time. Had this have been cleared properly in the first place, I would have understood, however I n1ot appeeciate being told I have to pay an extra £50 for the two rooms when it was quoted to me the eay it was. The person staying in the room with me spoke to a manager who was lovely enough to honour it, and we really, really appreciate that. Just please make sure your staff explain things properly. Other than that hiccup on the day we left, it was a fantastic stay and we will definitely be returning.
