Thank you for your review and concerns.We are genuinely saddened that you had a poor experience at our hotel.We spoke to you during your stay and you did not mention the condition of your room. We would have been happy to change you to a better room.Although it is not accurate that the walls were ‘covered’, we do acknowledge that we need make a repair and we will do this promptly.We also spoke to our housekeeping about the lack of towels in rooms and addressed this as soon as we were notified.Someone locking the door from the inside of the hotel is an unusual problem and should not have happened at all. Once it happened, we notified all our guests to be more considerate. Unfortunately, they did it again and when you told us, we told the guest again and you were let in a few moments later, both times with our apologies.We are grateful for your feedback and will use it to improve our services.

Thank you so much for your review. We're genuinely glad to hear that you enjoyed your stay with us and that you felt so welcome.We particularly like to host families so we hope that you'll stay again soon.Thanks again.

Thank you so much for your response and constructive feedback, Rhona.Please accept our genuine apologies for our late response. We wanted to make sure that we had acted on it before replying.We are glad that your room clean and that your disabled friend found her room accessible.We are also pleased to not only agree that some rooms require an uplift but that we are in the process of upgrading them over the next few weeks. We are confident that, should you return, the rooms will have a brighter, more modern look.Making a room disability friendly is a bit more difficult due to the costs involved. However, this is also something that we are seriously looking into.Thanks again for your feedback.

Hi there. Thank you for your feedback. We certainly did have a fridge and fans available on request or at reservation. Please be sure to request these the next time you choose to stay with us and we will be pleased to accommodate your request. Thanks again.

Thank you so much for taking the time to provide your feedback on your stay We are sorry to hear that the room wasn't up to your expections. We're surprised that you didn't mention these issues during your stay as it was cleaned and carefully inspected just before your stay and we would have loved to address this promptly.

Stacey, thank you so much for your glowing review. We're really glad that you enjoyed your stay and you are always welcome back.