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Reviews of Chesterton Hotel, Blackpool South Shore

2.5 out of 5
Chesterton Hotel, Blackpool South Shore
20, Vance Rd, Blackpool, Blackpool, Blackpool, England

Reviews

3.8
Rating 10 - Excellent. 1 out of 15 reviews" "
Rating 8 - Good. 0 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 5 out of 15 reviews" "
Rating 2 - Terrible. 7 out of 15 reviews" "

4.2/10

Cleanliness

2.6/10

Staff & service

3.6/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Showed up
Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Hi, Showed! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
No staff wen we checked in have to carry thr pram upstairs bed was uncomfortable no spoons to stir the tea and coffee no bath towels front door broken
Stayed 1 night in Jun 2023
Response from Barbara on 15 Jul 2023
Sorry for the inconvenience, Amy! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 Poor

Caitlin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay at this hotel
No body their when checking in it took over an hour to check in because we had to ring a phone number to get a link with a code, bloods on bed&mattress broken tv kettles didn’t work broken hairdryer uncomfortable beds
Stayed 4 nights in Apr 2023
Response from Ammy on 19 Apr 2023
Apologies for the problems you had faced, Caitlin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

Clare

Stayed 2 nights in Mar 2023
Response from Lisa on 12 Apr 2023
Hi, Clare! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

Kimberley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous no actual staff keys are left in lock boxes outside and when you phone it takes1hour for the call centre to give you the code whilst standing in cold woth children. The hotel is scruffy the bedding had t been changed and the cups had t been washed. Fire alarm went off and 2.30am no staff so guests had to deal with it as fire brigade didn’t come. Horrendous
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Apologies for the problems you had faced, Kimberley! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

Andrew

Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Andrew! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Terrible

Lucy

Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Lucy! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Terrible

sandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
Not very clean,noone on site to meet us,we had to get a key from a key box,which i wasn't happy about,i had to pay £24 for parking wasn't impressed at all ,there wasn't any body who stayed at the hotel, if anything would of happened we couldn't contact anybody,the room was freezing and i wasn't happy leaving a plug in heater on at night,i will never stay there again.
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Something like this should not have happened, Sandra! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

4/10 Poor

A

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Guest! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

10/10 Excellent

Adam

Stayed 1 night in Jan 2023
Response from Lisa on 10 Jan 2023
Hey, Adam! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay trust me it’s safer not to stay
Well we arrived at the hotel and we can only describe it as awful. We booked 2 rooms and the first smelt like animal pee the main light didn’t work and the room was a mess. The second room the electrics didn’t work at all the tv was about hanging odd and the smell wasn’t as bad as the first but was still there. After complaining a so called manager came down who said that the electrics wasn’t working and that he h actually didn’t manage that one at all and that they didn’t have a cleaner they just leave the rooms so how the person before left it would have been how we found it. He then took us somewhere else which we would be the only people in there and it was freezing we couldn’t let our disabled child stay in either of them as it would have made them really sick hotels.com helped us find another hotel that’s was lovely. The next day we nipped back and noticed that the windows were all open now and there was a lady that said she had been asked to go and clean for them but she wasn’t the actual cleaner for there as they don’t have one and also said it smelt really bad when she entered hence why the windows were open. Receive info and email from the hotel itself they said there was nothing wrong with the electrics and that the room was more than adequate to sleep in and that they wouldn’t be helping us with a refund or anything. We have multiple videos and conversations recorded and pictures that will be available on you tube later. Don’t stay here trust me
Stayed 1 night in Dec 2022
Response from Eva on 4 Jan 2023
Hi, Craig! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 Terrible

Najam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

4/10 Poor

Alison

Travelled with family
Disliked: Staff & service
Jokes
Only thing that was good was weather
Stayed 3 nights in Aug 2022
Response from Jon on 29 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ammy on 30 Aug 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Mr Simon

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
No staff at all no breakfast no housekeeper on contract No working in the toilet said noises all night like . On good at all
Stayed 2 nights in Aug 2022
Response from Arthur on 31 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur