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Reviews of High Tide Hotel

3 out of 5
High Tide Hotel
10 Charnley Road, Blackpool, England

Reviews

6.8
Rating 10 - Excellent. 12 out of 44 reviews" "
Rating 8 - Good. 12 out of 44 reviews" "
Rating 6 - Okay. 7 out of 44 reviews" "
Rating 4 - Poor. 6 out of 44 reviews" "
Rating 2 - Terrible. 7 out of 44 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Galena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel cancelled my room with no explanation an hour before I was due to check in. They called me while I was on a flight coming from Canada so I didn’t get their message immediately. I was literally on a train to my destination trying to find another hotel during a busy music festival weekend so it’s amazing I even found another place, but I ended up spending more. I paid for this hotel months ahead of time. When I called to try and solve it, I got a random call centre and a guy who didn’t understand anything and they claimed my itinerary number was incorrect and made me contact Expedia. Awful and shocking treatment. They then tried to not refund my money so I had to call Expedia again. I have spent so much time on this ridiculous situation. I warn anyone against booking with these people as they don’t honour reservations, have no customer service to speak to, and then will try to rip off your money.

2/10 Terrible

alan

Stayed 1 night in Aug 2023

4/10 Poor

GERALDINE

Stayed 2 nights in Aug 2023

2/10 Terrible

Michael

Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Michael! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Eva on 20 Jul 2023
Thank you so much for the wonderful rating, Daniel! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Eva

4/10 Poor

Jamie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A draft all night long coming through the window
Stayed 1 night in Jul 2023
Response from Barbara on 15 Jul 2023
Hello, Jamie! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

10/10 Excellent

Elle

Stayed 1 night in Jul 2023
Response from Noah on 15 Jul 2023
Thank you for your appreciation, Elle! We hope to give you a consistent service every time. Regards, Noah

8/10 Good

Lynne

Stayed 1 night in Jun 2023
Response from Eva on 29 Jul 2023
Thank you for rating us with such awesome words, Lynne! We will strive to keep up with your expectations always. Regards, Eva

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was exactly what it says on the website, it’s clean, and close to the tower etc. we stayed in the family room and had a microwave, fridge and wee kitchen are, it also had a wee private garden with a door from our room. Will definitely be booking again.
Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Fiona! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 Terrible

keren

Stayed 3 nights in Mar 2023
Response from Lisa on 12 Apr 2023
We are sorry to disappoint you, keren! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great value for money hotel. Great communication from the owners and the room was decent with a very comfortable bed. No issues at all.
Stayed 1 night in Apr 2023
Response from Eva on 6 Apr 2023
Hi Mark! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi Andrew! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

8/10 Good

Courtney

Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Courtney! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Roslyn

Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Roslyn! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Babatunde

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tranquil environment nice place to stay.
Response from Ammy on 26 Jan 2023
Hi, Babatunde! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

mark

Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Mark! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed
Our room was in the basement, well a basement conversion not yet finished. Extremely disappointed. The walls are paper thin and I could hear the tv in the next room. The room clearly wasn’t finished and the entrance stunk of damp as you walked in. There was a broken pane of glass in the entryway and is very dangerous for a family hotel. The floor was broken, big hole in the roof, cables hanging from the wall. You could see the spare bed and mattress as you go down the stairs and stains on the walls in the room. There wasn’t any room to swing a cat in the bathroom and the step to unfinished so was lifting. The laminate flooring by the door was broken and they put a rug over it to hide it. The toilet roll holder was hanging off and then fell off. I would close this room off until it is properly ready. There was nobody there to tell either once we got back from the circus and nobody there in the morning
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and a great location
A nice warm welcome which made my daughter feel at home, she has Autism. Very handy for the Theatre and the Promenade. All 3 rooms were great, although 1 bathroom was a bit on the small side.
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, David! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel very clean , great location will definitely be back
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, Sharon! We are glad to see that you liked our services. Regards, Noah

6/10 Okay

Daniella

Stayed 1 night in Sep 2022
Response from Ammy on 2 Oct 2022
Hi, Daniella! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In shower room there was a bit of mold on side near shower also light near door kept going off and back on all night had to put towels near door to try and not see it tryed to go and tell man how owned it count found him told him in morning apart from that it was good
Stayed 1 night in Sep 2022
Response from Ammy on 11 Sept 2022
Hi, Jane! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2022
Response from Ammy on 6 Sept 2022
Hi, Peter! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Kirsty

Stayed 1 night in Aug 2022
Response from jane on 23 Aug 2022
Hi, Kirsty! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

10/10 Excellent

Marie

Stayed 1 night in Aug 2022
Response from Arthur on 23 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly,would recommend for a short stay.very central for shopping and a few minutes from the promenade.
Stayed 4 nights in Aug 2022
Response from Jon on 19 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 Good

George

Stayed 3 nights in Aug 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was more than beilliant was exalant everything was amazing and will be going again
Stayed 3 nights in May 2022
Response from Simon on 10 Jul 2022
Hi, we are grateful that you took the time to rate us highly. We feel blessed to have your love and support. Regards, Simon

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place going to book again next month. Very friendly and pleasant
Stayed 1 night in May 2022
Response from Joey on 19 May 2022
Hi, Linda! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Joey

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Give it a miss!
The hotel hosts were lovely, very welcoming and allowed us to leave out luggage at check out. However, the rooms were terrible. The bed was extremely noisey, the head board was falling off. There was dust everywhere, the bedside table didn’t look as though it had been wiped down in weeks. The toilet hadn’t been cleaned, the shower most definitely hadn’t been cleaned. There was wet toilet paper stuck on the shower and on the shower tray. The window wasn’t closing properly so we had a draft all night. There was a hole in the join at the floor and skirting which led outside so another draft!! Behind the chair was an empty toilet roll and a few crisps on the floor (don’t think the room had been swept of hoovered in months)
Stayed 1 night in Nov 2021
Response from Thomas on 9 Nov 2021
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Thomas

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night. The room was very clean and tidy. Looked recently refurbished. The owner was was very nice and accommodating.
Stayed 1 night in Nov 2021
Response from Jackson on 8 Nov 2021
Thank you for rating us with such awesome words, We will strive to keep up with your expectations always. Regards, Jackson

10/10 Excellent

Lauren

Stayed 1 night in Oct 2021
Response from Cheshta on 2 Nov 2021
Hi, Lauren! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Tides Hotel
High Tides Hotel was a clean friendly Hotel. I did try to call the Hotel on the number supplied by Hotels.com to try to arrange a early check-in if possible but unfortunately it just kept coming back number not recognised, A couple of observations from our stay in room no 4 would be perhaps a couple of spare pillows for guests to have a choice as my wife has disability issues where an extra pillow helps with comfort one other point is the position of the tea making facilities in the room where it is at present there is no socket to plug the kettle in if it could be moved to the other side of the washroom door where there is sockets it would be far easier to use as carrying a kettle of hot water across the room is not ideal. Other than that a very pleasant stay with pleasant staff we probably would stay at High Tides again.
Stayed 1 night in Oct 2021
Response from Ammy on 18 Oct 2021
Hi, Brian! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

2/10 Terrible

arwyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Jane on 18 Aug 2021
Hi, Aryn! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely hotel in a great location
Only stayed the one night but the guy who managed it wad brilliant. Gave us what we needed, just think the rooms need a little tlc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel good location,
lovely owners, nice room and good breakfast

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
When we arrived and was shown to our room I could of cried,it was very undated,the towel which was folded on the bed had a great big stain on it,but upon telling him he did change them.i don't think the room had ever been dusted,the mirrors were both very dirty,when I looked at the shower there was hairs in there from previous people,it just made me feel dirty being there,I think the owner would benefit if he employed a cleaner,I would nt stay there agian.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming, value for money!!! A1
Greeted on arrival by a friendly member of staff, who happily allowed us to check in early. Would definitely stay there again, fresh bedding, room very tidy, a home from home.

6/10 Okay

Stu, Wiltshire

Liked: Cleanliness, staff & service
Forty winks
A warm welcome and well fussed over. Room was clean, tidy and well appointed. It must be hard to keep everything in top order and this was obvious with some tired desolation and fittings. However, tea supplies were plentiful, breakfast was top notch and the friendliness of the owners beyond reproach.....overall, good value and a satisfactory stay. Car parking was in the next street (£6.50) for 24 hours, so factor this in too if you are budgeting.

6/10 Okay

jas, west mids

Liked: Staff & service
Good value for money
Good location. Clean tidy what you would expect for £55 for three of us inc breakfast. Breakfast was excellent, if you don't want full English, there is plenty else to choose from. Would stay again for one night only, was just enough. Nice staff and car park two mins away £6 for 24 hrs, perfect.

8/10 Good

Mike, Edinburgh

Liked: Staff & service, property conditions & facilities
good room for the price & friendly landlord
arrived early hoping to just park the car, landlord offered an early check in so we could dump our bags & settle the kids, no extra charge!! clean room & large enough for our family of 2 adults, 2 young kids. Not the most modern decor but clean bedding & free wifi in the room. Nice breakfast, small en-suite adequate for a few nights but not for a fortnight! Good value short stay, near the prom, tower & town centre with a sound, friendly landlord. Also has family room with big tv & a microwave in the hotel which was handy heating food for our toddler. (Parking at the end of the street was £7.50 for 24hours)

6/10 Okay

Helen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Deana

Liked: Staff & service
A comfy stay in Central Blackpool
A really warm welcome from the host and great breakfast. We were late and it wasn't a problem. The room and bathroom could've been a little cleaner (ask the cleaner to look around the edges) but it was perfectly adequate for my one night stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Kein frisch bezogenes Bett !!!
Hab ich so noch nicht erlebt! Abfälle von den letzten Gästen unter den Bett. Dreckige Teppichränder!!! Das Bett war nicht frisch bezogen. Ansonsten ist das Frühstück ausreichend. War hilfsbereit in Sachen eines Taxi für die Rückfahrt bestellen.