I'm sorry you felt this way, however as I explain to all guests extra towels are available from the downstairs essentials cupboard, which all guests are allowed to use. If you had easier all this concerns while you was staying I would of been able to address them. As for taking the keys, as you checked out very early I was still within the back, but if you had rang the bell, which was explained on the sign you clearly read as shown on the CCTV I would of came to collect them.

Thank you!! 🙌

We apologize for any inconvenience this may have caused, however I don't see why the shower room was broken, as all our showers are tested weekly to ensure they work.

Hi, sorry I was under the weather, I feel you should review the hotel you did stay at, and I hope they took good care you of

Thank you!

Cheers lads👌

Hi, we're sorry for any inconvenience this has caused.

Hi, we're sorry about the TV not having a remote, but we did provide you with a kettle, towels and a iron

We're sorry you feel this way, however as you're anonymous we're unable to contact you further regarding the problems you had during your stay

We're sorry this has happened, as we had a family party in the night before whom left the room late and in quite a bad state, we had to rush to room ready for 2pm. But again we're sorry for any inconvenience this has caused.

Thank you

Thank you, and we also feel an update to our rooms is necessary.

Thank you

Thank you!

Hi, I'm really sorry about the condition of the room. The smell of smoke in the lounge area seems abit far fetched as we don't allow anyone to smoke inside, but we do have the windows open in the lounge and people do smoke below them so that's the only source of the smell of smoke I can tell. I personally wasn't working then so I can't say for sure.

Hi, I'm sorry about the condition of the room, however if you had come down to voice these concerns we could have sorted any problems for you, either knocking on the door down stairs, or pressing the doorbell which is located right next to the said door.

Thank you, glad you enjoyed your stay, hope we'll see you again!

thank you for your review will be replacing all the pillars in due course

Firstly, to address the bar issue, as the reason I provided when you asked about it, we do not have a license to serve alcohol anymore, so therefore the bar is not stocked anymore and is used as the reception. We agree the photos online are dated however there are so many sites online it's hard to find all the ones which contain older photos of the place, however as you have left a review on Expedia you can see thoses better reflect the state of our rooms. To address the accusations of being rude, I was never rude to you, I believe you only feel this way as I had asked for to pay half of what was owed for your first night as you had left foundation marks on all of the bedsheets in two rooms which we then had to replace. Finally with you arriving and beliving this was a four star hotel, and I had corrected you when you had told me this, you could of left there and then.

Hi, to regards of the condition of the room, if you had voiced these problems I would of been able to provide you with another room, as for the heating, during your stay it was on constantly after you requested it to be on, however you had not said anything to me to suggest it was not working in your room.

we're sorry you had this experience we have now dealt with the mould in the room you was staying in

Hi Dayna, I'm really sorry about the condition of the room, however the room you had requested would have been on the top floor so I had to make a quick desision on giving you room that would of had enough beds that you asked. So the room that you was given was meant to be closed for refurbishment. As for the number shown on here, we're having trouble changing it due to how Expedia works. Finally as for breakfast, and WiFi it does state that neither was available. Once again, I can't apologise enough for any inconvenience this has caused you.