Richmond Hotel Guide - Bon Secours Heart Institute at Reynolds Crossing hotels in Richmond, United States of America.

"Besides a couple of small issues, "

"My experience “staying” at the Regency Inn in Richmond was so bad it bordered on disturbing. First let me say, the staff was friendly and reasonably professional. But the room was perhaps the most appalling room I’ve ever had the misfortune to step into, to say nothing of a hotel room that I had already been charged for. The first thing to hit was the sickly sweet smell of cleaner that was clearly covering up a very, very bad odor. I stopped breathing through my nose within a minute or so of being in the room. The second thing was the squish as I stepped onto the carpet. The third thing was the sagging and stained acoustic ceiling tiles. After that it was just one bad thing after another: the battered furniture, the deeply stained carpet and armchair, the lamps with non-working bulbs, the stained bathtub, the rusty fixtures. Even though I was exhausted from a long drive from Florida, there was no question of spending another minute in that room. The staff said there were no other rooms available and that that room was representative of the others. I left immediately, needing to put many miles between me and that disturbing room. Needless to say, the photos in the listing looking NOTHING like the actual room I was assigned. The photos I’m attaching don’t even fully convey what the room actually looked like. I have no idea how this establishment managed to acquire the positive reviews."

"Clean and bright and welcoming. Very friendly staff. Great area for socializing and cocktails. Been coming back for 30 years"

"Unfortunately, we found a dead bug on the bed. "

"Great "

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"This hotel is recently renovated and feels like a brand new hotel!"

"Bed base is sheet metal and sounds like a very loud drum if at minimum, brushed against. Suggest some spray foam coverage on inside, or glue some fiberglass batting to dull or negate the noise. It's troubling to hear (I wear hearing aids) if spouse brushes up against it while walking by. "

"Trash, on the hall way. bathroom faucet don’t work Kitchen very old Pillows blankets are smell cigarettes Foor carpet wasn’t clean $200 hotel like stay in the cheap motel Pictures show different than reality "