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Reviews of Garda Family House

Garda Family House
Via Nascimbeni 12, Brenzone sul Garda, VR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 107 out of 181 reviews" "
Rating 8 - Good. 61 out of 181 reviews" "
Rating 6 - Okay. 10 out of 181 reviews" "
Rating 4 - Poor. 2 out of 181 reviews" "
Rating 2 - Terrible. 1 out of 181 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful location with everything you need in walking distance.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and neat location in a seminary school. We were fortunate to have a wonderfully located room with a balcony that looked onto the lake. Overall, it was a great value and I would definitely stay agian and recommend it to others. The one negative was that, while they have private parking, it was not free, and we only learned that they charge an additional fee for parking, along with the city tax, when we checked out.
Stayed 1 night in Aug 2020

10/10 Excellent

James B.

Liked: Cleanliness
This place is terrific, and the view is spectacular. Get directions beforehand, though.
Let me do the good first: the location, staff, and stay were wonderful. I would highly recommend this property. We had a bit of a frustration with locating the property, and communication could be improved. We booked through VRBO, and this was my first time. The booking did not make clear to me that this was actually like a hotel. For all I knew, I thought it might be a room in someone's house. The property is called Garda Family House. On the VRBO map, it says Castelleto, and the address given (while, apparently accurate) when typed into Google Maps sent us to Torri del Benaco near Hotel del Porto which is 10 km away. We asked for directions multiple times, and people kept having the same experience and telling us we were in the right place when we were not. Prior to leaving, I sent messages to the property on June 2, June 3, July 25, and twice on July 26, and I received no response. We had no idea how to access the property, and not even a phone number. We did, however, have an address that even with the help of other, and Google Maps, we could not find. We searched for the property for about 3 1/2 hours, and finally, a local resident found a number to call and gave us more specific directions using landmarks. At this point, it was near 10 pm and we decided to eat before making a final attempt to find the property. When we arrived, we saw a sign from the main road, next to a church, that said "Garda Family House." Finally arriving, it was now 11:20 pm, and we were informed that we needed to pay an additional 20 Euro for "late check-in". I explained our frustration with not being able to find the property and their failure to communicate with us despite our attempts, and they told us the failure was with VRBO. They expected we would go to their own website - which I did not know existed. The hyperlink to the Garda Family House should be on the VRBO site. VRBO will not, however, let me post it - inexplicably. But, if you type "garda family house" (but remove the spaces and add .it to the end of your entry) into your browser, you should be able to access the property's homepage on the web, which would have eliminated the confusion and the added expense and frustration. Now, the next morning, we woke up to the loveliest view in that part of the world. We had the loveliest breakfast on the terrace. We retrieved our car parked in the lot across the street. And, we had the loveliest visit with the staff. I unreservedly recommend this property.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place

10/10 Excellent

Prandini, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the lake Garda.
Realy good family room, you can have a beutiful view from the window to the lake, very good customer service, very good facilities. I recomend.
Stayed 1 night in Mar 2018

8/10 Good

Rav, Munich

Liked: Cleanliness, staff & service
Pleasant and simple
quiet, peaceful, simple room / furnishing, clean. Excellent parking at no cost. Breakfast can be improved. Staff lackadaisical but friendly and pleasant. Certain professionality is necessary. If TV's with European channels can be provided, it is good. But I did not miss it. This was my second stay here in past 1.5 years.
Stayed 1 night in Jan 2018

2/10 Terrible

Traveller4, London

Liked: Cleanliness
Disliked: Property conditions & facilities
Boring family stay- no swimming pool or tv
We had a disappointing stay at this hotel. It is middle of no where. Barely 2 or 3 restaurants nearby some of which charge 25 % compulsory service charge!!! The hotel is managed by a religious organisation and operated by nuns. There is an extremely small sized beach yards away from the hotel. Not much to do really inside the hotel, the library was smelly with Italian book The hotel staff are friendly but can barely understand English. We had a full board sadly thinking that there will be a nice buffet with plenty of choice but sadly ended with a very basic uncooked selection of breakfast with just croissants, yogurts, cheese etc. The lunches were terrible, with just a basic pasta with ordinary sauces nothing in it, no vegetables etc, we went for the cheese selection as a second course, which was equally disappointing with just cheeses and mushy peas and a tiny spoon of honey!! it was la carte with basic selection and not very good for vegetarians, just cheese selection! The dinner was also la carte and strictly ok, with tiny portions and if you are lucky, they will serve you another portion of the starter. But beware, the hotel will charge you for water. The biggest drawback for families is there is no swimming pool. The fridge was just working, there is no tv in the room!! (yes really!!) and the tv in the common room doesn't even have 1 English channel!! The taxi looted us by not staying true to its quote and the bill came to hundred and thirty euros!!!!

10/10 Excellent

DESIREE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view! Free parking. Convenient to get to if you drive.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Bettina, North Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, we only could stay one night! Will be back soon!

10/10 Excellent

sharon, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent- could not ask for much better.
exceeded already high expectations. very quiet, wonderful place to stay to recuperate from a long flight. restaurants easy walking distance, wonderful views, beautiful grounds, very friendly reception and staff, great breakfast. only neg is that the double bed is two singles pushed together.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view at a reasonable price...
Nice and clean, but felt like a dorm room. Small pillows. No extras in room. Simple, quiet breakfast room. Glimpses of the Good Sisters...

10/10 Excellent

Megan, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, lovely staff, lovely views!
Had such a nice stay! The hotel staff were lovely and very helpful. The views from my balcony were like something from a fantasy world! Would definitely recommend!

10/10 Excellent

anne, Surprise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
This was a very unique place in that it was a Catholic center and had a children's school. We knew all about it when we booked and we're thrilled to stay there. The view of lake Garda was superb and was the dinner at Alla Fassa. Sometimes on a trip a person needs to relax and Garda family house is the way to do it.

10/10 Excellent

Pradeep, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with very helpful staff
We stayed for 5 days and it was a very nice and clean hotel. View from our balcony was stunning. All the staff was very helpful too.

10/10 Excellent

Jack, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel for any occasion in Lake Garda
A very good hotel indeed as reviewed by previous expedia users! We booked 2 rooms for a night and got upgraded for free to lake view ones, simply breathtaking. Location is for driving travellers, near the church in the town centre. Free parking in the garden, lots of space. Breakfast is good in variety but could have supplied more in quantity.

10/10 Excellent

Karlis, Riga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay near Garda lake
The building where the hotel is situated is very impressive and the location is beautiful. Rooms were clean, continental breakfast was good

10/10 Excellent

Raoul, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
possibly best place, and for sure best value
Modern, but comfortable, excellently maintained, relatively small -- 40 rooms, fridge in room but no booze, no TV in room -- intentionally. Balcony with lake vie, goof breakfast, btu boili, no scrambled eggs. Best from three hotels visited in the lakes area.
View of Garda lake from the balcony

10/10 Excellent

Bhuvana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a beautiful area
Lovely hotel in a beautiful area. Can easily walk to restaurants and gelato. I would definitely stay again!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Booked 7 nights - stayed only 1.
We called the hotel before flying to ask if they could arrange for a taxi to collect us from the airport. The website stated that the staff were multilingual but after 15 minutes trying to explain on the phone and an email later we arrived at the airport to find no taxi waiting. As we had to get a taxi from Verona to the hotel that wasn't a fixed price it cost us 110 euros - not a good start to our holiday budget. On arrival the receptionist was very nice, could speak good English and let us up to our room before check in time which was kind of her. The corridors were very poorly lit but the room was okay, a fantastic view from the balcony and very clean room but the bed was rather solid and uncomfortable. We went out into the local area to eat lunch, none of the menu's were in English (Like other tourist areas) but we found a nice place by the small harbour and had our meal there (There wasn't much of a selection of places to go). We then had a wander around and found that there was only one shop which was like an off licence so it was very rural. In the evening we eat at the hotel, the staff were not multilingual and we didn't have a choice in the menu so it was just put infront of us and added to our bill. We tried to travel the next day but was told only 2 boats came into the harbour so we would have to walk 3km to the next one to travel anywhere. We found out that its a religious retreat hotel as the guests made us uncomfortable by staring as we are not married. We left.
Response from Flavia Reception on 11 Sept 2015
Dear Guest, I think I was the one that checked you in. Unfortunately we never got a call to book a taxi just an email. However, even if booked in advance, taxis in the area are very expensive. For the restaurants in the area and the shops, unfortunately there isn't much we can do. The town is small and we know that. Some people appreciate it, some other don't. What we are really sorry for is the fact that you felt bad about staying in our hotel for not being married. The only thing religious about our hotel is the propriety. but we never ask our guests to be married or religious in order to stay with us. We are deeply sorry that you had that impression. We are again sorry for failing our goal, which is to make our guests feel good and welcomed. So we do hope to have a chance to show you how staying with us can be a wonderful experience.

8/10 Good

Ola, Helsingborg, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A great and friendly family place!
It was a great place for a family. They are friendly and very kind. The only thing that I think that they have to be better at was that our family had booked a suite but when we came they gave us a 4 bed room. When we talked to them they admitted doing it on purpose (!). We cleared it out, but I do not think that a place owned by nuns and a church should not try to fool a family. It feels wrong.
Response from Flavia on 26 Sept 2015
Dear Mr. Ola, thank you for your kind words! We are again sorry for the mistake with your room, but we are also glad, as you said, that in the end we figured it out. We really hope that we will have you as our kind guests in the future!

10/10 Excellent

Anand, Netherloands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, excellent price & quality
Nice room with a great view of the Garda lake and mountains from the balcony. Room was clean and in a nice neighborhood. Nice restaurants nearby, including gelateria. Ample private parking. Reception was very nice & polite, and Hotel complex was excellent. Breakfast was okay and only between 8 - 9:30 am. A little longer duration would have been better. Check-out is at 10 am, which is a little too early.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Helpful staff. Very quiet. Have a shop on premises with locally produced products. Bus stop next to hotel.

10/10 Excellent

Kat, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel next to the lake
Beautiful, modern hotel with huge garden and great location. Stuff and nuns were very kind! Breakfast starts at 8.00 - for us too late but otherwise everything was perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel next to tbe bus stop
It's a great hotel in good location. Staff are really friendly and helpful. I'm really glad that I stayed there for 2nights. The rooms are also really clean and nice

10/10 Excellent

Michelle, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel on the waterfront
I had a great time staying here. It's a beautiful hotel, run by nuns (but you don't have to be religious at all to stay here). Comfortable rooms with a fantastic breakfast spread, quiet to sleep at night in a picturesque location. I would definitely recommend staying here.

10/10 Excellent

Aldo, Columbus, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Very nice area and good location near Garda Lake and gardaland. The place has friendly and helpful staff. Overall great experience. Lunch was a bit pricey and food was average.

8/10 Good

Sharon, England

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, stunning location
Lovely hotel, reception staff friendly & very helpful, breakfast was lovely but the evening meal & service were very disappointing.

10/10 Excellent

Valentino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo soggiornato lì 3 giorni siamo stati molto bene avevamo vista davanti al lago camere belle spaziose e belle colazioni non mancava niente sicuramente da ritornarci qualità prezzo direi ottimo
Stayed 2 nights in Dec 2023

8/10 Good

Szelag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Guido

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Daniel

Stayed 1 night in Jul 2023

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren eine Nacht zur Durchreise im Garda Family House. Wir waren positiv überrascht. Die Einrichtung der Zimmer ist recht alt, aber es ist sehr sauber. Gerne wieder!
Stayed 1 night in Jun 2023

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tutto perfetto...
Stayed 5 nights in Oct 2022

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

marco

Travelled with family
Non mi è piaciuto il fatto che ci avevano confermato una stanza in particolare e all'arrivo senza nessun problema ci hanno detto che non era disponibile solo perché lo abbiamo chiesto altrimenti non ce lo avrebbero neanche detto.
Stayed 1 night in Sep 2022

10/10 Excellent

Pasquale

Stayed 1 night in Jul 2022

10/10 Excellent

Dirk

Stayed 2 nights in Feb 2022

8/10 Good

Wilhelm

Stayed 1 night in Aug 2021

10/10 Excellent

Enza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissima struttura pulitissima e una vista bellissima
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
très bien situé séjour très agréable la résidence à un parking ombragé c'était parfait
Stayed 1 night in Aug 2019

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Kamilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Guest House für einen kurzen Aufenthalt.
Stayed 1 night in Jul 2019

8/10 Good

Susanna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt för familjen
Bra familjerum men lite lyhört
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erittäin iloinen ja auttavainen henkilökunta. Hotelli oli todella siisti ja huoneesta kaunis näköala järvelle. Auton sai mutkattomasti hotellin ilmaiseen parkkiin. Aamupala oli ihan ok, mutta ei sisältänyt juurikaan erilaisia vaihtoehtoja. Hotellin lähistöllä vain muutama ravintola rannassa ja ne illalla ihan täynnä, joten jos haluat niihin syömään niin aikaisin sitten vaan liikkeelle. Veneen vuokraus hotellin edestä rannasta oli todella helppoa.
Stayed 1 night in Jul 2019