Broadbridge Heath Hotel Guide - Hotels with Pool in Broadbridge Heath, Horsham

"Clean room staff were okay last on the reception was a bit moody, maybe she was having a bad day "

"We knew that we had booked a room without a view. We were delighted with the room, which had been recently re-done. It was spacious and spotlessly clean.The rest of the hotel had undergone a refurb too and looked wonderful. The main thing to commend was the staff, who were delightful, friendly and helpful. This was especially so with the breakfast staff, who were a credit to you."

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Great pool, small gym but efficient, onsite restaurant a bonus. Good breakfast."