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Reviews of NH Collection Brussels Centre

4 out of 5
NH Collection Brussels Centre
Boulevard Adolphe Max 7, Brussels

Reviews

8.8

Excellent

Rating 10 - Excellent. 527 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mary

Travelled with family
Great staff, great rooms.
Stayed 4 nights in Mar 2024
Response from Sidy DIALLO – Guest Relations Manager on 14 Apr 2024
Dear Mary,Thank you for taking the time to post a review of your recent stay at NH Collection Brussels Centre. We are delighted to read that you had such an enjoyable time with us. We would like to thank you for your positive remarks about our Team members and rooms. We have shared your experience with our colleagues, as such great praise is a fabulous reward for their continued and consistent efforts. It would be our pleasure to welcome you back again in NH Collection Brussels Centre! With kindest regards,Sidy DIALLO– Guest Relations Manager

10/10 Excellent

Sumit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very pleased, hotel is near to everything. Clean and maintained, all the staff is super nice and welcoming
Stayed 2 nights in Jan 2024
Response from The Guest Relations Service on 6 Feb 2024
Dear Sumit,Thank you very much for taking the time to leave a review about your recent stay at NH Collection Brussels Centre.We are delighted by your kind words about our property and staff. I will definitely share it with the team as a reward for their continuous efforts.We hope to welcome you back soon in a future visit to Brussels.With kind regards,

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property but, when we arrived at almost 4:30 after traveling all day our room was not ready. We were told it would be 5 minutes but, it was 15 minutes. Check in was 3. That's not acceptable when we are paying a lot of money each day for the room. We also had issues with our bathroom door not closing and my daughter was stuck in there for several minutes. We called to have it fixed but, it wasn't fixed properly so it never closed. The cleaning staff was very nice and brought us whatever we needed each day. The staff in the breakfast room were all very nice and the breakfast was excellent.
Stayed 5 nights in Dec 2023
Response from The Guest Relations Service on 6 Feb 2024
Dear Cindy,Thank you for taking the time to share your experience with us.We would like to thank you for your feedback regarding the delay during your check-in. It gives us an insight in our guest's thoughts and can always help us to further improve our services and facilities! Our sincere apologies for any inconvenience you experienced. Besides that, we would like to thank you for your kind words about our staff and the breakfast.We will share your review with the team, since that is a great reward for their continuous efforts. With kind regards,

2/10 Terrible

Mark, Middletown

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Guest Relations Service on 6 Feb 2024
Dear Mark,Thank you for leaving a score about your recent stay at NH Collection Brussels Centre.With kind regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Alina Baranova – Guest Relations Manager on 27 Dec 2023
Dear Christopher,Thank you for taking the time to share your experiences with us. We are delighted to see that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alina Baranova – Guest Relations Manager on 27 Dec 2023
Dear Beth,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

8/10 Good

Bjoernar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alina Baranova – Guest Relations Manager on 12 Dec 2023
Dear Bjoernar,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Isabel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great hotel, perfect location, close to shops, restaurants, everything in less than 10 minutes walking. Hotel is friendly, clean, very confortable, spanish speaking, excelent location.
Stayed 1 night in Dec 2023
Response from Alina Baranova – Guest Relations Manager on 12 Dec 2023
Dear Isabel,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre!We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Bhushan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast, will definitely go back just for that. Other than it was just closevto shopping area, so had a great time there with my family. Thanks
Response from Sidy DIALLO – Guest Relations Manager on 16 Feb 2024
Dear Bhushan,First of all, we would like to thank you for taking the time to post your review on this website.The team and I feel very happy by your kind words about breakfast and the location . I will make sure to share your compliments with the rest of the team.On behalf of the entire team of NH Collection Brussels Centre we would be honored to welcome you back again. With kindest regards,Sidy DIALLO – Guest Relations Manager

10/10 Excellent

Tracey

Stayed 2 nights in Dec 2023
Response from Alina Baranova – Guest Relations Manager on 12 Dec 2023
Dear Tracey,,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Great service nice clean environment.
Stayed 3 nights in Nov 2023
Response from Alina Baranova – Guest Relations Manager on 12 Dec 2023
Dear Alexander,The fact that you would highly recommend our hotel to others is one of the biggest compliments we can possibly receive and we are really grateful that you are willing to share your experience! We are delighted that we were able to meet your expectations during your stay at NH Collection Brussels Centre.It is great to read that you enjoyed the great service nice clean environment.Again, thank you very much for sharing your enthusiasm. On behalf of all staff of at NH Collection Brussels Centre it would be our pleasure to welcome you back again!With kindest regards,

6/10 Okay

megan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was freezing- we couldn’t get the heat to work so they brought up portable heaters and blankets. The breakfast was great. Outside the hotel was a building next to them under construction and was dirty- but no fault of the hotel. I probably would not stay again.
Stayed 1 night in Nov 2023
Response from Alina Baranova – Guest Relations Manager on 12 Dec 2023
Dear Megan,Thank you for taking the time to share your experience in NH Collection Brussels Centre with us.We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations.We truly hope to have the chance to welcome you again to regain your trust. We will gladly offer you the best that our guests enjoy every day. With kind regards,

8/10 Good

Fady, Rosemount

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location good value
Stayed 1 night in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 21 Nov 2023
Dear Fady,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

John

Travelled with family
Liked: Staff & service, property conditions & facilities
The property and staff is amazing went above and beyond to help us in everything i love the rooms and they were so clean. Breakfast was delicious had lots of variety i will be back for sure. Belgium was beautiful and hotel was near everything
Stayed 6 nights in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 21 Nov 2023
Dear John,First of all, we would like to thank you for sharing your experience on this website. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre so much. To be rated so high is a fantastic compliment and we have shared your review with our team.Hopefully we may welcome you again in a near future.With best regards,

6/10 Okay

Alice, El Segundo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our favorite thing about this hotel was our city center location, as it was right in the middle of everything we could possibly need. We found an excellent food hall around the corner called Wolf with a wide range of affordable eating options. In previous reviews I noticed people complained about homeless people right outside the hotel. As someone who lives in Los Angeles and New York City this was the least of our issues. None of the homeless people bothered us at all. We didn’t feel unsafe, in the city itself but as normal the growing issues with Israel were a concern anywhere in Europe. We didn’t like the breakfast buffet very much, and we also didn’t like the attitude/rudeness of staff telling us to leave the breakfast dining area promptly as breakfast ended. That is unheard of for me. The male staff from front desk to doorman were exceptional and polite. The female staff, one in particular very unpleasant upon check in, we didn’t appreciate that after traveling a long day. A MAJOR issue we had was the gym access. The hotel offers 24/7 gym access, however, they failed to mention that it’s not their private gym. It’s the local neighborhood gym and guests such as myself are given access to this gym. I did not workout there because it was disgusting. Every local and their mother were there, with no space but even worse it smelled like feet. We wouldn’t stay here again. The hotel is far better on Expedia than in person. Reviews don’t quite match the experience.
Stayed 3 nights in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 20 Nov 2023
Dear Mrs. Alice,Thank you for taking the time to share your experience in NH Collection Brussels Centre with us.We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations.Please accept our apologies for the inconvenience caused. We are taking your feedback regarding our staff seriously and we have already taken actions in order to prevent this from happening in the future.If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day. With kind regards,

10/10 Excellent

dinesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
Central hotel with good facilities shower in single room small
Stayed 3 nights in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 21 Nov 2023
Dear Dinesh,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Patrick

Stayed 3 nights in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 21 Nov 2023
Dear Patrick,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Juraj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 21 Nov 2023
Dear Juraj,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great location. Parking nearby as well
Stayed 5 nights in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 20 Oct 2023
Dear Stuart,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Raviraj

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient.
Stayed 1 night in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 20 Oct 2023
Dear Raviraj,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Isaura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and very centrally located. Lots to do around and close to plaza.
Stayed 1 night in Oct 2023
Response from Alina Baranova – Guest Relations Manager on 17 Oct 2023
Dear Isaura,First of all, we would like to thank you for sharing your experience on this website. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre so much. To be rated so high is a fantastic compliment and we have shared your review with our team.Hopefully we may welcome you again in a near future.With best regards,

10/10 Excellent

Greg

Stayed 4 nights in Aug 2023
Response from Alina Baranova – Guest Relations Manager on 9 Oct 2023
Dear Greg,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

8/10 Good

Pilar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathrooms have a very high bathtub, for a 5’2 person like me is dangerous and a possible hazard. They can improve them. Room are nice and comfortable. Great location, close to the station
Stayed 3 nights in Sep 2023
Response from Alina Baranova – Guest Relations Manager on 9 Oct 2023
Dear Pilar,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the city centre. Next to the metro line and walking distance to main shopping areas and the grand place. Only place I will stay when in Brussels.
Stayed 2 nights in Sep 2023
Response from Alina Baranova – Guest Relations Manager on 9 Oct 2023
Dear Ashleigh, What a wonderful review! We would like to sincerely thank you for taking the time to share your experience with us.We are honored to read that you enjoyed your stay here.The fact that you would like to come back in NH Collection Brussels Centre is certainly the greatest compliment we can possibly receive.We would be delighted to have the chance to welcome you again at the NH Collection Brussels Centre.With kind regards,

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Alina Baranova – Guest Relations Manager on 9 Oct 2023
Dear Michael,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

hyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were so helpful and friendly. Also, hotel is extremely clean!
Stayed 2 nights in Sep 2023
Response from Alina Baranova – Guest Relations Manager on 9 Oct 2023
Dear Hyun,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Anand

Stayed 3 nights in Aug 2023
Response from Alina Baranova – Guest Relations Manager on 9 Oct 2023
Dear Anand,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best part of this hotel was the front desk associate (from Madrid) lovely personality and very helpful. She made us feel welcome and provided amazing recommendations for touring the area!
Stayed 4 nights in Sep 2023
Response from Alina Baranova – Guest Relations Manager on 22 Sept 2023
Dear Mrs. Bianca,First of all, we would like to thank you for taking the time to post your review on this website.The team and I feel very happy by your kind words about Victoria. I will make sure to share your compliments with her and the rest of the team, for whom it was a treat to assist you during your stay.It will be our pleasure to welcome you again at the NH Collection Brussels Centre With kindest regards,

8/10 Good

Abdelhamid

Liked: Cleanliness, staff & service, property conditions & facilities
Bel Hôtel , calme et central : à recommander
Stayed 3 nights in Aug 2023
Response from Alina Baranova – Guest Relations Manager on 4 Sept 2023
Cher Monsieur Abdelhamid,Merci d'avoir pris le temps de partager vos expériences avec nous.Nous sommes ravis de lire que vous avez apprécié votre séjour au NH Collection Brussels Centre.Nous sommes tous impatients de vous accueillir à nouveau ici !Cordialement,

8/10 Good

Alireza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Although Expensive
Stayed 1 night in Aug 2023
Response from Alina Baranova – Guest Relations Manager on 29 Aug 2023
Dear Alireza ,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

8/10 Good

SLEIMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Aug 2023
Response from Alina Baranova – Guest Relations Manager on 21 Aug 2023
Dear Mr. Sleiman,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

8/10 Good

Neha

Stayed 1 night in Aug 2023
Response from Alina Baranova – Guest Relations Manager on 4 Sept 2023
Dear Neha,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

6/10 Okay

Breanna

Disliked: Cleanliness, property conditions & facilities
First room tv and toilet were broken asked to move the second room smelt very bad and was so loud . You should be giving a discount or advising customers that it’s under construction. Every morning 7am the drill was going. Wouldn’t come back to a NH hotel.
Stayed 3 nights in Jul 2023
Response from Alina Baranova – Guest Relations Manager on 17 Aug 2023
Dear Mrs. Breanna,Thank you for taking the time to share your experience in NH Collection Brussels Centre with us.We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations.We truly hope to have the chance to welcome you again to regain your trust. We will gladly offer you the best that our guests enjoy every day. With kind regards,

4/10 Poor

mark

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not recommended, based on my experience.
We had a Junior Suite which I would have to rank as the most disappointing Junior Suite I have stayed in 20 years of travel. The lavatory reeked of stale urine like a public toilet. The shower could not have been smaller, a real elbow banger. I am very slim, but a larger person would not fit. The floors were fake wood laminate which I find cheap looking and unappealing. There was no luggage rack, so suitcases had to go onto the desk, but there was a empty space behind the TV the size of a closet with nothing at all. Plenty of space for a wardrobe or luggage racks, but there was simply nothing there. The location was at the fringe of center town with a lot of construction and many old empty buildings where homeless would sleep in the vestibules at night. On a bright note, beds were comfy and staff was impeccable and breakfast was nice. Lobby was also narrow and unimpressive. For the money spent, I wish I had chosen differently.
Stayed 2 nights in Jun 2023
Response from Alina Baranova – Guest Relations Manager on 21 Jun 2023
Dear Mr. Mark,Thank you for taking the time to share your experience in NH Collection Brussels Centre with us.We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations.We truly hope to have the chance to welcome you again to regain your trust. We will gladly offer you the best that our guests enjoy every day. With kind regards,

8/10 Good

Wendy

Liked: Staff & service, room comfort
We stayed for 3 nights, the air conditioning was not working on first night.. we were not able to tolerate the heat keep coming out in our room, so on second night we request for room change .. the staff are very helpful and response quickly so we eventually changed to a room with air conditioning.
Stayed 3 nights in Jun 2023
Response from Alina Baranova – Guest Relations Manager on 14 Jun 2023
Dear Mrs. Wendy,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre and sorry for inconvenience with air-conditioning. We are all looking forward to welcome you here again!With kindest regards,

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alina Baranova – Guest Relations Manager on 12 Jun 2023
Dear Mr. Charles,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

8/10 Good

Marisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. In the city center. Waking distance to Grand Place. Great value for price. The extra bed for a third guest is located in a separate room which is great for privacy. Only downside is it can be noisy at night due to the close proximity to all the bars/nightlife.
Stayed 2 nights in Jun 2023
Response from Alina Baranova – Guest Relations Manager on 12 Jun 2023
Dear Mrs. Marisa,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from Alina Baranova – Guest Relations Manager on 30 Jun 2023
Dear Mr. James,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed the nice view from the rooftop bar at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

2/10 Terrible

William, Reston

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our room did not have working air conditioning. We complained to the desk and they said a/c system had not been turned on. This seemed odd since there was air in public areas. They said to open the window. There was a karaoke place below us and there was noise into the wee hours and we were exhausted after 2 nights. Do not take a room on the rear side of the hotel as the pedestrian alley can be busy at night The room was darkly lit and had small pillows. This has made us never want to stay at this hotel chain again as we were lied to.
Stayed 2 nights in Jun 2023
Response from Alina Baranova – Guest Relations Manager on 5 Jun 2023
Dear Mr. William,Thank you for taking the time to share your experience in NH Collection Brussels Centre with us.We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations. We truly hope to have the chance to welcome you again to regain your trust. We will gladly offer you the best that our guests enjoy every day. With kind regards,

4/10 Poor

Pat

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Alina Baranova – Guest Relations Manager on 5 Jun 2023
Dear Mr./Mrs. Pat,Thank you for taking the time to share your experience in NH Collection Brussels Centre with us.We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations.However, would you please care to elaborate on what exactly went wrong during your stay? We would love to know a bit more in detail of what could have been done differently and what we could do now to possibly amend the situation. If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day. Kind regards,

10/10 Excellent

Syed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location, staff, hotel cleaness are all great.
Stayed 1 night in Jun 2023
Response from Alina Baranova – Guest Relations Manager on 5 Jun 2023
Dear Mr./Mrs. Syed,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Keyonia Tresha, APO

Travelled with group
Liked: Cleanliness, staff & service
Great location, close to shopping, restaurants, sights, & train stations. The hotel is under construction but still clean. The staff is amazing, extremely helpful in every way possible. I would absolutely stay again & recommend to others.
Stayed 4 nights in May 2023
Response from Alina Baranova – Guest Relations Manager on 24 May 2023
Dear Keyonia Tresha,The fact that you would highly recommend our hotel to others is one of the biggest compliments we can possibly receive and we are really grateful that you are willing to share your experience! We are delighted that we were able to meet your expectations during your stay at NH Collection Brussels Centre.Again, thank you very much for sharing your enthusiasm. On behalf of all staff of at NH Collection Brussels Centre it would be our pleasure to welcome you back again!With kindest regards,

10/10 Excellent

Yineth, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Alina Baranova – Guest Relations Manager on 24 May 2023
Dear MR./Mrs. Yineth,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
When my husband and I decided to return to Belgium for a second visit, we did not hesitate to stay at the NH Collection Brussels Centre once again. It is well located in an area with many restaurants and just a short walk to La Grande Place. The staff on both occasions were friendly and helpful, the hotel is clean and we felt safe. The delicious buffet breakfast was one of the main reasons we chose this hotel again.
Stayed 4 nights in May 2023
Response from Alina Baranova – Guest Relations Manager on 18 May 2023
Dear Mrs. Janice, What a wonderful review! I would like to sincerely thank you for taking the time to share your experience with us.We are honored to read that you enjoyed your stay here.The fact that you would like to come back in NH Collection Brussels Centre is certainly the greatest compliment we can possibly receive.We would be delighted to have the chance to welcome you again at the NH Collection Brussels Centre.With kind regards,

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was great, very walkable to most places and sights. Room was good, but was noisy (street noise) at night. There is construction which seemed to affect the temperature control in the room (very warm) and affected the appearance of the hotel on the front.
Stayed 3 nights in Apr 2023
Response from Alina Baranova – Guest Relations Manager on 15 May 2023
Dear Mr. Emmanuel,Thank you for taking the time to share your experience with us.We would like to thank you for your feedback regarding the noise from the street and constrictions. It gives us an insight in our guest's thoughts and can always help us to further improve our services and facilities! Our sincere apologies for any inconvenience you experienced. Besides that, we would like to thank you for your kind words about the central location of the hotel and good room. We have shared your experience with our colleagues, as such great appreciation is a fabulous reward for their continued and consistent efforts. // Hopefully we may welcome you again in a near future.With kind regards,

8/10 Good

Barry

Stayed 3 nights in Apr 2023
Response from Alina Baranova – Guest Relations Manager on 15 May 2023
Dear Mr. Barry,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

KAUSHIK

Excellent Stay at NH collection
The Hotel is in excellent location at the heart of the city. Grand place/Grote Market is just 5-10 mins walk from the place. The staff at the reception is very friendly. However their sky bar at the top floor does not seem to have many option for dinner and more so as there are plethora of good restaurants outside.
Stayed 4 nights in May 2023
Response from Alina Baranova – Guest Relations Manager on 9 May 2023
Dear Mr./Mrs.Kaushik,Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

10/10 Excellent

Michael, Sherman Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People friendly and convenient for food and shopping.
Stayed 1 night in Apr 2023
Response from Alina Baranova – Guest Relations Manager on 1 May 2023
Dear Mts. MichaelThank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Brussels Centre. We are all looking forward to welcome you here again!With kindest regards,

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property because it was convenient to the center of town. It's about 1 K from the train station and there is a metro right out the door. The hotel staff was very welcoming and helpful. Initially we were given a room with 1 bed and had requested 2 twin beds but this was rectified right away. The room was clean but very hot and the temperature could not be adjusted so we opened the windows (huge.. no screens or protective rail) so that we could sleep. The shower had good water pressure but did not get above warm in either the evening or the morning.
Stayed 1 night in Apr 2023
Response from Alina Baranova – Guest Relations Manager on 24 Apr 2023
Dear Mrs. Susan,Thank you for taking the time to share your experience with us.We would like to thank you for your feedback regarding the temperature and bed request.It gives us an insight in our guest's thoughts and can always help us to further improve our services and facilities! Our sincere apologies for any inconvenience you experienced. Besides that, we would like to thank you for your kind words about the central location of the hotel and staff. We have shared your experience with our colleagues, as such great appreciation is a fabulous reward for their continued and consistent efforts.With kind regards,

10/10 Excellent

Ana, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is centrally located right in front of metro station and about 10 minute walk to Grant Platz. Staff is very attentive and helpful. Breakfast buffet is excellent with an array of dishes, dinning room is located on top floor right by the terrace. Our room was very clean and spacious. I will stay here again.
Stayed 2 nights in Mar 2023
Response from Alina Baranova – Guest Relations Manager on 4 Apr 2023
Dear Mrs. Ana,We would like to thank you very much for sharing your experience with us.We are happy to read that you enjoyed the central location, breakfast, staff attitude, cleanliness and that we have been able to provide you with an extraordinary stay in Brussels!Please rest assured that your compliments will be shared with the rest of the team.We would be honored to welcome you again.With kind regards,