Buccleuch Holidays

Good location. Attentive front desk.

A little disappointed. Elevator 1 was out for our entire stay and we had to personally haul our luggage up 4 flights, bed was extremely firm, robes were stiff and scratchy, our air went out and window wouldn't open. Hotel provided us with a fan. Lobby area quite small. Location was excellent - right by the train station and bus station and around the corner from the Royal Mile. The young staff was efficient. Good coffees and teas in room along with sparkling and still water daily and 2 samples of Scotch upon arrival. Good lighting in bathroom with a make up mirror that was located in a perfect place for optimum use. Wouldn't classify this as a luxury hotel

Central location. Clean. Great staff. Nice creative vibe in the hotel. Complimentary hot beverages in lobby which was nice. Musty smell in the bathroom and no hot water…only lukewarm . ( Asked staff and he said he was not a plumber so not sure anything could be done)

The property itself is great! Clean rooms and very friendly staff. It should be known that walking with luggage from Waverly station is possible but difficult given the hilly terrain. Also, there’s a club just down the street that is open late every night, and it’s quite noisy. Not a deal breaker, especially if that’s what you’re looking for, but good to be aware of!

Great location and internal finishings. Make clearer to guest that breakfast stops serving at 11am, this information was not clear from information in room or on QR code accessible information.