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Reviews of Mercure Bucharest Unirii

4 out of 5
Mercure Bucharest Unirii
B-dul Mircea Voda 28, Sector 3, Bucharest

Reviews

8.4

Very good

Rating 10 - Excellent. 116 out of 257 reviews" "
Rating 8 - Good. 93 out of 257 reviews" "
Rating 6 - Okay. 30 out of 257 reviews" "
Rating 4 - Poor. 10 out of 257 reviews" "
Rating 2 - Terrible. 8 out of 257 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jan, Egham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the National Library. Less than 10 min walk to underground; centre about 15 min. Attentive staff, clean and comfy room.
Stayed 2 nights in Apr 2024

6/10 Okay

Claudia

Disliked: Property conditions & facilities
Is so dirty and is look so old … don’t look s-o safety and the bathroom is dirty walls too terrible
Stayed 5 nights in Apr 2024
Response from Brenda on 12 Apr 2024
Dear Claudia, we appreciate your feedback. We apologize for any inconvenience caused and assure you that cleanliness is our top priority. My colleagues did not enter into your room for cleaning because you had the DND (do not disturbed sign) on the door for the entire period of your reservation.We are constantly working on improving our facilities. Thank you for bringing this to our attention. Kind regards,Brenda MirceaFront Office ManagerMercure Bucharest Unirii

10/10 Excellent

Jonas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Mihai on 28 Jan 2024
Dear Mr. JonasWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best regards,Cretu Mihail OctavianFront Office

10/10 Excellent

Murali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Jan 2024
Response from Mihai on 28 Jan 2024
Dear Mr. MuraliWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best regards,Cretu Mihail OctavianFront Office

8/10 Good

Anwar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
Very nice hotel, with confortable bed and various breakfast. Central into bucharest. Nice menu card for lunch/dinner and the staff are very kind and helpful.
Stayed 1 night in Dec 2023
Response from Mihai on 28 Jan 2024
Dear Mr. AnwarWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best regards,Cretu Mihail OctavianFront Office

8/10 Good

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong check in time
The only issue I had was it showed 1230pm check in on your website where as the hotel staff told me 1500. Checkout was 1130
Stayed 2 nights in Nov 2023
Response from Mihai on 23 Dec 2023
Dear Mr. Stuart,We are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,

2/10 Terrible

Matt

Stayed 2 nights in Nov 2023

8/10 Good

Paul

Travelled with partner
Staff were very friendly and the room was very comfortable and quiet. Breakfast had a good selection.
Stayed 2 nights in Sep 2023
Response from Mihai on 21 Oct 2023
Dear Mr. PaulWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this place great. It is not far from the Old Town and best of all parking is free and right in front of the hotel.
Stayed 2 nights in Sep 2023
Response from Mihai on 21 Oct 2023
Dear Mr. JasonWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. The staff is extremely helpful. I highly recommend it!
Stayed 4 nights in Sep 2023
Response from Mihai on 21 Oct 2023
Dear Mr. JasonWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 Excellent

Claudiu

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation downtown Bucharest. Walking distance.
Stayed 1 night in Sep 2023
Response from Mihai on 21 Oct 2023
Dear Mr. ClaudiuWe are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms and a good selection of food for breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

DIKRAN, TOMS RIVER

Stayed 1 night in Aug 2023

10/10 Excellent

Laureano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Close to the old town.
Stayed 2 nights in Jul 2023

10/10 Excellent

DIKRAN

Liked: Cleanliness
Stayed 2 nights in Jul 2023

6/10 Okay

Malek

Liked: Cleanliness, room comfort
I booked queen size bed, got a single bed. They did offer me Free minibar to compensate. The bathroom was complicated: issues with soap and shower gel, water was burning hot in both directions. Not an easy stay. But clean hotel
Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure trafalgar balkans tour
Good location. Spotless room. Flexible early check-in policy.
Stayed 1 night in Jul 2023

10/10 Excellent

RADU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent a week in Bucharest and staying at Mercure has been a pleasant experience. Although located in the City center it was very quiet. Large and clean room. Good and rich breakfast and a bar in the lobby where they offer lunch and dinner as well. Great place! As for the staff, everybody smiles. We liked very much and it’s for sure that for our next visit in Bucharest we’ll book our accommodation at Mercure again.
Stayed 6 nights in Jun 2023

6/10 Okay

David

Issue, not finding my reservation upon arrival, carpet in the room was not clean
Stayed 1 night in Jul 2023

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Stayed 5 nights in Jun 2023

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
It was amasing stay
Stayed 1 night in Jun 2023

8/10 Good

Abida

Liked: Cleanliness, staff & service, property conditions & facilities
Busy, noisy street but everything else was good.
Stayed 1 night in May 2023

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Superb hotel. Very well located. Clean, nice staff and very good breakfast!
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
I do not recommend this hotel.
Overall, the hotel isn't horrible, but I would never stay there again. The room didn't feel super clean, but the air conditioner worked well and the bed was semi-comfortable. At check-in one of the three rooms we had reserved was not yet ready and we had to wait a few more hours. They claimed at the desk that check-in was at 3PM (like many hotels we have stayed at) but the email we received from hotels.com said check-in was at 12:30PM. I showed them the email and they thanked me for informing them that the information online was incorrect. Also, the person at the check-in counter told us we could park "anywhere in front of or behind the hotel," but didn't warn us that the parking behind the hotel required payment. The next morning we found out that we had received a parking ticket for 200RON which was a super annoying inconvenience to our family's vacation.
Stayed 1 night in Jun 2023

10/10 Excellent

camila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Gurdeep

Disliked: Staff & service
No room service. Standard in 4 star hotels in Central Europe
Stayed 3 nights in May 2023

10/10 Excellent

Natalia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live it, it was i and my service dog and we love it! Very nice, safe, clean and great water pressure and hot wather! The staff were very nice and curtanious. I am going to come back!

10/10 Excellent

Natalia

Stayed 5 nights in Jan 2023
Response from Mihai on 21 Nov 2023
Dear Ms. Natalia, We are incredibly grateful that you took the time out to share your feedback with our Hotel Mercure Unirii. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!We look forward to serving you again soon.Best,Cretu Mihail OctavianFront Office

10/10 Excellent

Anna

Stayed 2 nights in Nov 2022

8/10 Good

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Claudia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The cleaning lady was like from another planet. Our check out was at 11.30 and at 9:30 she let herself in our room asking if we want cleaning... also she asked us if we took something from the minibar... at 10:30 she came again asking the same thing. There was a lot of noise, remodeling the building was nowhere in the description. They should not charge 80 $ for such bad condition. The reception was nice.
Stayed 1 night in Jul 2022
Response from Brindusa Mircea - Front Office Manager on 26 Jul 2022
Dear Claudia, Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

dennis

Stayed 7 nights in Jun 2022

6/10 Okay

barak

Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Under construction
It wasn’t a good stay at this hotel. To start the whole exterior of the building is being renovated and you couldn’t sleep past 8am without banging or drilling outside your window. Second you had to keep your curtains closed or some construction worker might be watching you sleep while they work outside. Third, the rooms weren’t that clean and the shower leaked water all over the floor. The only good thing was that the manager tried his best to please us and apologize about the problems.
Stayed 3 nights in Jun 2022
Response from Brindusa Mircea - Front Office Manager on 26 Jul 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brindusa Mircea Front Office Manager

10/10 Excellent

Mahmoud Nouh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Bucharest
Very good hotel, excellent staff, very clean if with the renovation work which was going on, room space is good, breakfast is good, open buffet with different varieties. Free parking provided just in front of the hotel entrance. Room space and furniture was ok. Comfortable bed. Only there was a smell in the room due to the renovation work and recent painting activities, but solved by tinting the window.
Front view
Stayed 1 night in Jun 2022
Response from Brindusa Mircea - Front Office Manager on 26 Jul 2022
Dear Mahmoud, We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brindusa Mircea - Front Office Manager

10/10 Excellent

bogdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean, fast check-in , free parking. Everythink was good for one night
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Stayed 3 nights in Feb 2022

10/10 Excellent

Eliahu, Tel Aviv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel
Stayed 2 nights in Nov 2021

10/10 Excellent

Katy

Travelled with family
Liked: Property conditions & facilities, room comfort
Comfortable room, good location, reasonable price
Nice, spacious room with comfortable beds and it was clean. It had a mini bar fridge as well which was useful. Good location for walking around and accessing public transport. Good value for money.
Stayed 3 nights in Nov 2021

10/10 Excellent

DZHAHIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away
Mercury Excellence
Stayed 1 night in Oct 2021

10/10 Excellent

ABRAHAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
The hotel is located 700 meters from Oniri Square. Spacious and clean rooms. The service is courteous and excellent. Good breakfast. And next door is a great restaurant called La Placinta. We really enjoyed the hotel.
Stayed 6 nights in Sep 2021

10/10 Excellent

Eugen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 8 nights in Aug 2021

8/10 Good

Miri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Everything was great.
Stayed 4 nights in Jul 2021
Response from Adrian on 20 Aug 2021
Good evening, We very much appreciate your comments regarding your stay at our hotel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Caraghin Front Office Shift Leader

8/10 Good

Erez

Business traveller
Liked: Cleanliness, staff & service, room comfort
9
Wonderful stuff 10
Stayed 4 nights in Jul 2021
Response from Adrian on 20 Aug 2021
Good evening, We very much appreciate your comments regarding your stay at our hotel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Caraghin Front Office Shift Leader

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The shower cabin had a leak. I reported it and staff couldn’t care less. Good location and value for money, but definitely does not live up to the expectations of a four-star hotel.
Stayed 4 nights in Jul 2021
Response from Adrian Caraghin on 30 Jul 2021
Dear guest, Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian Caraghin

8/10 Good

Radu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Good overall. Medium breakfast, on the last day of our stay we had to wait 15 minutes for eggs and bacon. Bed too small. Great location.
Stayed 4 nights in Jul 2021
Response from Adrian on 20 Aug 2021
Good evening, We very much appreciate your comments regarding your stay at our hotel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Caraghin Front Office Shift Leader

10/10 Excellent

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Adrian Caraghin on 7 Jul 2021
Good afternoon, We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Caraghin

8/10 Good

rusu

Business traveller
Liked: Cleanliness, staff & service, room comfort
The bathroom
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Good central location, friendly & helpful staff, my only complaint would be the doors slam shut in the rooms so it gets loud when people are coming & going on the floor your staying on & the carpet in my room could have used a good shampoo, several stains.
Stayed 6 nights in Jan 2020