Arnhem Hotel Guide - Burgers Zoo hotels in Arnhem, Netherlands.

"Great Staff! "

"Comfortable. Good location."

"Very friendly and helpful staff."

"The staff on last night were good and made my child feel like at home was good to experience."

"Wonderful again. Lovely hotel with thorough, friendly and helpful staff. Will always stay here when I come to Arnhem. Faultless. "

"Excellent service from the staff. "

"The place was clean and not hard to find, the one problem we had was the fact that the park gates close at 23:00 with no option to open them. we arrived late due to our flight being late, and one of the family members had an injury which made walking a very painful experience and yet we had to walk to the other side of the park (where our unit was) with no option to drive there."

"House, appliances, first class. One bedside light was broken. Coffee maker espresso button doesn’t work. One leg on a low table in the living area is connected with 2 screws iso the required 6 screws. If the table is moved in a certain direction there is great change the leg collapsing. Location: great. Major issue: We got en incorrect access card to the gate. The explanation we got from the location manager: Check-in was very busy (not true when we checked in) and staff prepared one-week access cards in advance, because most guests were staying for one week. Is staff ease more important than customer service? We stayed 2 weeks, so our card was wrong. On a tied schedule we had to leave one morning at 7:00 and couldn’t. Central office responded with an automatic message “call local office”. The local office responded with an automatic message “the office is open at 9:00”. The lady who answered the phone when we called the central emergency number could not activate the gate. At 7:30 two workers entered the gate and with their phone were able to open the gate. We received apologies but no information that makes us confident that such a failure cannot happen again."

"great location, calm and quiet"