Arnhem Hotel Guide - Burgers Zoo hotels in Arnhem, Netherlands.

"Wonderful again. Lovely hotel with thorough, friendly and helpful staff. Will always stay here when I come to Arnhem. Faultless. "

"Excellent service from the staff. "

"Awesome as always "

"Great location and service!"

"Room was clean. Hotel was in a great location, right across the street from the John Frost Bridge. "

"Breakfast was very healthy, with a choice of hot and cold drinks "

"House, appliances, first class. One bedside light was broken. Coffee maker espresso button doesn’t work. One leg on a low table in the living area is connected with 2 screws iso the required 6 screws. If the table is moved in a certain direction there is great change the leg collapsing. Location: great. Major issue: We got en incorrect access card to the gate. The explanation we got from the location manager: Check-in was very busy (not true when we checked in) and staff prepared one-week access cards in advance, because most guests were staying for one week. Is staff ease more important than customer service? We stayed 2 weeks, so our card was wrong. On a tied schedule we had to leave one morning at 7:00 and couldn’t. Central office responded with an automatic message “call local office”. The local office responded with an automatic message “the office is open at 9:00”. The lady who answered the phone when we called the central emergency number could not activate the gate. At 7:30 two workers entered the gate and with their phone were able to open the gate. We received apologies but no information that makes us confident that such a failure cannot happen again."

"great location, calm and quiet"

"Nice hostel in a very safe area. Bike storage on site via a bike shed which is locked at night. Probably a 30 minute walk downhill to the centre. Staff very friendly and helpful."