Cleveland Hotel Guide - Hotels in Burke Lakefront, Cleveland, United States of America

"Amazing time…. Beautiful building…. Single knock on anything is it’s an older building so lacks automatic doors and things of that sort. But staff was friendly and courteous, dinner and breakfast provided great choices. Would come back."

"The unit I was assigned was a far cry from the pictures that were posted on the site during the booking process. I felt like I was the victim of a vicious bait-N-switch. I contacted the management and they required some serious convincing to switch me to a different unit... This can't be the first time they've gotten this feedback. The unit that I was eventually moved to was better, but it had disgustingly dirty air vents... With clumps of greasy dirt on them. It was one of the first things I saw when I checked in, so I don't know how its possible for the cleaners to have missed or even ignored it. Minor things were missing or broken - no trash bags, no dishwasher pods or dishwashing liquid, and a broken toilet paper holder. It just seemed like neglect was the theme... But I was completely undone when I got to the bedroom and discovered that the bed was broken... The main support under the bed was broken and sitting on the floor, so the bed sagged precariously in the middle. I tried sleeping on it one night and noped right out of that when my back complained... After all the effort it took to get into this unit, I didn't bother contacting management about the unit because I didn't think my call would be very well received. Parking is secure, but quite a trek from the building entrance. In summary, the units may not be as described or as you expect based upon photos at booking, and maintenance and housekeeping quality is totally sus at this location."

"Staff were unbelievably friendly and made us feel welcome. Valet and bell hop service were fantastic. This is a great spot to stay, no question. We will be back."

"Great stuff"

"Overall very good"

"Clean room staff was awesome "

"Great staff"

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"Nice spacious clean rooms and the bed was very comfortable. The staff is very cordial and the property has secure parking. It’s in the middle of the best of Cleveland with easy walking."