Gates Mills Hotels

"Very nice Staff and clean property"

"Great stay at Drury. 2nd floor room was enormous. Clean, comfortable, nicely decorated. ALL staff were truly friendly and helpful - front desk, breakfast / evening food services, valets. Easy to get to off expressway. Will stay here again for return visits and recommend to others. Priced slightly higher than nearby hotels, but totally worth it for a great stay and especially if you take advantage of the breakfast and evening drinks/food."

"Staff was very friendly and accommodating. Food in restaurant was good. Rooms very clean. Fresh towels every day "

"No thank you"

"The architecture is stunning. We had a spa day at Marengo Spa located in the property, and had a tasty breakfast at the 1890 restaurant. Rooms were clean and nice, bathroom was well-equipped and we appreciated the free coffee in the room. Hotel was within walking distance of everything we wanted to do: Playhouse Square, shops and restaurants. We would stay again! "

"Very clean with a friendly staff - great location, easy parking for a big city. Would definitely stay here again."

"Room was clean and spacious. Food downstairs in the lobby"

"Excellent hotel. Very friendly staff. Valet was very nice and very well priced. Just across the street from Quicken Loan Arena. Perfect."

"The location is nice and room is fine. The room: no hooks for towels, loud noise very early in the morning, the elevator, hallway and room smell like weed. We stayed one night so we tough it out but it should not have to be that way. Customer service: very poor, check in rep wasn't friendly and the next morning we asked about breakfast, she said that we had to pay which we weren’t aware of. When we check in the rep was not friendly and did not inform us anything. She did not do anything for us so we did not have breakfast at the hotel which was disappointing. We would not stay at this hotel again. No one was willing to assist us and at least try to make it right so we would consider coming back next time to give it a second chance. "