Burr Hill Hotels

"Although I was genuinely happy with the sweet staff at breakfast (the kindest woman who was so sweet and loving to my 5 kiddos), the property was ROUGH. It smelled awful of weed throughout the hallways and rooms, and my kids asking if 'a skunk got hit on the road near us'. The carpets were stained with all kinds of colors in the rooms. There were zero sheets for the pull out sofa and only one small extra blanket to use for it. The doors to the rooms were so hard to open in spite of doing the 'tricks' of turning handles up vs down and leaving the guest card in vs sliding in and out. We booked two suites because of how many of us there were (9 total) but they had them on two different floors and far apart initially. At check-in, she was trying to help by moving our rooms to the same floor, but it meant a downgrade to a basic queen room for half the members of our party and less space. Instead of any kind of partial refund, we were just told someone else would be happy with the 'free upgrade' to our missed suite and that we wouldn't be charged the typical hold for 'incidentals'. The pool is as small as the room, the 'spa' had 1 jet of 6 working so it was more of a warm bathtub. The vending machines take your money but dont give items in return. And don't expect a refund because "that's another company" that runs the vending machines. If we had to spend more than a night there, we would have just left."

"Small rooms but well organized, very clean and efficient. Good breakfast too"

"Very clean, well maintained property. Breakfast was very good. Parking was fine. Most of staff was pleasant."

"Broken elevator."

"Nice place off the highway. No smoking on the property except around back and sticky floors. But excellent price! "

"Very clean. Excellent customer service "

"NA"

"The rooms are good other than the floors. The floors are FILTHY. The cleaning crew needs to focus on actually cleaning them. I personally don't think they ever sweep or mop the floors. I took a shower and as fast as I left the bathroom to turn the lights out for the night,my feet were black from walking through the room before turning out the light beside the bed. This problem has been addressed many times but ignored. PLEASE CLEAN THE FLOORS IN EVERY ROOM!!!!!"

"We will definitely be going back again for such an amazing price. There was so much to do. My only regret is not staying for an entire week instead of a weekend."