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Best Western Priory Hotel

3.0 star property

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You can look forward to a terrace, a coffee shop/cafe and a garden at Best Western Priory Hotel. The on-site restaurant, Garden Restaurant, offers breakfast, lunch, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
The current price is €76
includes taxes & fees
31 May - 1 Jun
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About this property

Best Western Priory Hotel

  • Hotel in the city centre
  • Consider a stay at Best Western Priory Hotel and take advantage of a terrace, a coffee shop/cafe and a garden. The on-site restaurant, Garden Restaurant, offers breakfast, lunch, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Other perks include:
    • Free self-parking
    • Full breakfast (surcharge), express check-out and express check-in
    • 1 meeting room, barbecues and luggage storage
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guest rooms at Best Western Priory Hotel offer comforts, such as 24-hour room service, in addition to
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • Electric kettles, heating and daily housekeeping

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Best Western Priory Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 10 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Best Western Priory Hotel?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Best Western Priory Hotel on 31 May 2026 start from €76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Priory Hotel?

Self-parking is free at this property.

What time is check-in at Best Western Priory Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Best Western Priory Hotel?

Checkout is at 11 AM. Late checkout is available for GBP 15.00 (subject to availability).

Where is Best Western Priory Hotel located?

Located in the heart of Bury St Edmunds, this hotel is within 1 mile (2 km) of CurveMotion, Bury St Edmunds Leisure Centre and Moyse's Hall Museum. Bury St Edmunds Art Gallery and The Malthouse Project are also within 1 mile (2 km). Bury St Edmunds Station is 12 minutes by foot.

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Reviews

Reviews

7.8

Good

8.2

Cleanliness

8.2

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 217 out of 677 reviews
Rating 8 - Good. 244 out of 677 reviews
Rating 6 - Okay. 127 out of 677 reviews
Rating 4 - Poor. 58 out of 677 reviews
Rating 2 - Terrible. 31 out of 677 reviews

Reviews

Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to best western priory hotel staff very helpful and friendly rom was great stayed in same room as last time ( disabled ) looking forward to our next visit .
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff, spacious and warm room
Stayed 1 night in Feb 2026
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
Our stay was great excellent value for money. Nice and clean. Everything you need. Good car parking. Good location. Some of the room was a little dated and worn but still fine. Staff friendly and helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities
I booked this on behalf of a colleague " room was spotless, bed was comfortable and the breakfast was delicious".
Stayed 1 night in Feb 2026
Verified

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was inviting and clean and staff were friendly and very helpful. Had a very nice evening meal there too and breakfast was great. Only slight negative was two very narrow single beds in our room.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Nice size clean room and good food.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Paula

Very pleasantly surprised at how lovely this hotel was. We had dinner and breakfast and both were very good. Very clean and very friendly staff. Would definitely stay here again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and of good quality. Staff were friendly and helpful. Good location for visiting Bury St Edmunds and the surrounding countryside
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean & comfortable. Bathroom was a bit grubby in places.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities
the room was comfortable and clean - if I wanted to be really critical there are small amounts of black mold around the bath and embedded in the bottom of the shower screen. The bar /lounge was comfortable and the food was great as were all the staff we engaged during our stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, staff was lovely and welcoming and would definitely return
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Good staff, clean quiet room
Stayed 1 night in Nov 2025
Verified

8/10 Good

Nick

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect for an overnight stay. A spacious, clean and well presented room. Friendly staff and good amenities.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
All good nice place friendly staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities
The staff have been fantastic and the room is fabulous
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely breakfast & plenty of choices. Room cozy & clean. Quaint gardens & surroundings.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Excellent room. Loved the little treats left in the room for us. Courtyard room excellent for the dog.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel. Good annex area Quiet nights!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice food and nice accommodation
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff,they couldn't do enough for you ,room was very clean and very well presented.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog breakfast
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room in the courtyard with a jaccuzi bath which was a nice touch. Friendly staff at reception.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Spencer

Liked: Staff & service
A clean and quiet room, close to town. Friendly staff too.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Amanda

It was nice staff really friendly
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

P

Liked: Staff & service, amenities
The room was adequate, for an executive room it was dated, shabby and in the old part of the priory which was uneven. The restaurant was pleasant and food was extremely tasty. For the price it was a shame breakfast was not included but the offering was really good The staff were amazing, really helpful, polite and could not do enaough for any guests. I would possibly stay here again.
Stayed 1 night in Nov 2025