Caerphilly Holidays

boiling hot and had air con which had error codes and went off after a few seconds - it was 'hard reset' which only lasted a few more seconds so had to get a fan (well2 as the first one was faulty) which pushed stifling hot air around the room and did not cool it. no mention that Starbucks was closed for several weeks which was the main reason for picking this chain of hotels for the location and starbucks.

Large characterful rooms and spacious bathrooms. Very friendly staff and close to the train station if you’re arriving by rail.

Beautiful room, fantastic staff, fabulous stay! I was in the Cheriton room and it was great. LOVED the coffee machine and luxe toiletries as well as the deep bath and robe. Thank you to the reception team who lent Me a phone charger (please install a couple of ish sockets!), would recommend ♥️

Newly renovated very nice room in the coach house. Staff were outstanding throughout, very helpful friendly and polite. Evening meal and breakfast were excellent, again with great staff members. Only reason it doesn't get 5* is the sauna was out of action in the spa and the pool is quite small

Very worn stair carpets - had to use the stairs as there was only one, very small, lift working and waiting for it took up most of the morning. Not much food on offer in the evening apart from a (frozen?) pizza - which was actually very nice.