Bar (on property)

Reviews of Grand City Hotel

2.5 out of 5
Grand City Hotel
Apolinar Velez Street, Cagayan de Oro, Misamis Oriental

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 49 reviews" "
Rating 8 - Good. 14 out of 49 reviews" "
Rating 6 - Okay. 15 out of 49 reviews" "
Rating 4 - Poor. 8 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Henry

Just an average hotel
Stayed 3 nights in Feb 2024

6/10 Okay

Henry

not so clean. Not properly maintained room
Stayed 1 night in Feb 2024

4/10 Poor

john

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
I did like the AC and the shower. Amenities were slim like no shampoo or hot water heater for coffee. We had to wait to check in while they looked for the person to check in.
Stayed 1 night in Jan 2024

10/10 Excellent

D

Stayed 1 night in Apr 2023

6/10 Okay

sheba

Travelled with family
Disliked: Cleanliness
Poor WiFi connection and room is a bit dirty.
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Food is good, staff is ok. Beds are ok. Have fridge. Tv reception is good. Daily housekeeping. Cob webs are present, air/con is loud, and brace yourself ROACHES mainly in bathroom and crawling in fouler floor, these roaches are big too. OMG so distressing considering we have to protect our luggage now. Call housekeeping to spray under sink. And we had to purchase a small can of spray. I mean can’t they put the pest under control. Disgusting. Instead of grand Hotel it should be called Roach hotel. Lol and we had to turn the bathroom sink water on from the shut off valve under the sink. If you turn it on to far the entire pipes start shaking and making a noise like a jack hammer. I guess it the pump trying to pump the water from deep in the well. They said all the rooms are like that but I don’t know. The price should only be 15 a day not 30 for superior room. My advice is if you don’t mind roaches and noising air/con and sink. You ok, jolly bees is close by. Roaches is the negatron and noisy water pump. Keep looking.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older possible 5 star hotel, with good maintenance. Old style Central hot water system, New room AC, Parkay room floor, quiet surroundings. Well trained, polite, friendly staff. Nice dinning room, quality food, economical prices. A great hotel for cost conscience persons.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There was internet connection drop after few days and no one give right info about correcting password. There is was sometimes no towels and toilets roll in bath/toliet. This was my second time stay in same hotel. First visit 2017 i stay one month without complaints but tjis visit 11 nights but im not happy as 2017 trip
Stayed 11 nights in Oct 2019

6/10 Okay

B

Needs an update due to its age...................................
Stayed 2 nights in Sep 2019

8/10 Good

MA. LUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Regil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable,with friendly staffs..highly recomended!
Stayed 3 nights in Jun 2019

6/10 Okay

Maria Fatima

Liked: Staff & service
Stayed 4 nights in Apr 2019

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr shane buckley
I loved the hotel the staff were friendly kind and very supportive The breakfast was amazing the rooms clean and large I will always stay at this motel when I am in Manila Also the price is great money for value
Stayed 5 nights in Jan 2019

4/10 Poor

PAUL

Disliked: Property conditions & facilities
A tired hotel in need of complete refurbishment.
The only thing “Grand” about this hotel is its name!
Stayed 8 nights in Jan 2019

8/10 Good

Kota

Liked: Room comfort
Nice hotel for traveler who want to sleep well .
The hotel was good enough for us considering amount we paid for 4of us. I like they use boiler to make hot water. I could enjoy strong shower. The location is within very traffic area , so for land traveler it,s better check very well the route coming to the hotel. I think Drive Navi took us shortest route but very traffic.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Janet, Philippines

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s close to everything but the hotel needs updating, furnitures in the room are old, there were dust all over and the bathtub needs to be thrown out
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I think the rooms should be updated, old furnitures, no coffee maker, no bottled water and Iron in the room
Stayed 4 nights in Oct 2018

10/10 Excellent

Marilyn, Cambridge, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must City centred hotel to stat
The hotel is very closed to all services and amenities (e.g banks, food and rides). The hotel staff are so friendly! I highly recommend this hotel for your convenience not necessarily for a high standard hotel but some place to stay for convenience, friendly staff and affordable stay. Thank you so much!
Stayed 9 nights in Aug 2018

6/10 Okay

John, Manchester, U.K.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs Refurbishment
good central location if you want to b e close to the centre of CDO. Staff are polite when you talk to them, but not much effort shown. Decor is tired and old; needs a refurb ASAP. adequate cleanlines.
Stayed 2 nights in Aug 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic
very good and staff are more accomodating and friendly
Stayed 1 night in May 2018

8/10 Good

Primitivo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Grand Hotel
Stayed 1 night in Dec 2017

8/10 Good

Anunsascion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean hotel
Near to everything
Stayed 2 nights in Dec 2017

8/10 Good

robinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has good location.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable Place
This is a good place to stay.... Comfortable, quiet and convenient.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2017

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Disappointed this visit
We did not receive the Superior room that we had reserved, instead we were given a room with 1 large bed. The internet was sporadic, they had to keep resetting the router in the hallway, after the 2nd night they had to replace the telephone with a new one as it was not working.
Stayed 3 nights in May 2017

4/10 Poor

MERRYNIZA

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with cheap price
excellent hotel near to all. Restaurant, shopping, malls

8/10 Good

Dave, USA

Liked: Cleanliness, staff & service
Near the park, fast food rest. and banks
Although the hotel is a little outdated, the place was clean, the staff was very pleasant and the breakfast buffet was nice. Liked the "eggs to order" and the coffee was great!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice place

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are satisfied staying in your hotel. Very accommodating. Thank you!

4/10 Poor

Ossie, Sydney Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Comfort :-
I check-out on 15th of September 2016 from this Grand City Hotel due to some disappointments with my booking preferences. I demand a full refund of what i have been used from 16th to the 30th of September 2016. The rooms that i intended to booked with fridge ( for my insulins ) was not given to me but a 2 single beds without a fridge. Historically .. i've been booking over 15 years in this hotel and i never ever booked for 2 single bed. It's always 1 single bed and a double bed. They refuse to give me one so i decided to check-out and look for another hotel to stay for the rest of my stay. Frankly .. i can't recommend this hotel anymore to anyone. For the first day .. they put me on a room without a working aircondition. I complain to the front desk of 3 times as am sweating in my bed. Then they take me to another room with a rat keep running around and some mosquitos humming around my ears. Am allergy with mosquito's bites for sure. Don't think so will be coming back with that hotel anymore in the near future !!

10/10 Excellent

mark ian

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

MARY ANNE, Valencia City, Bukidnon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm happy and we sleep well in your hotel.
Response from General Manager on 18 Oct 2016
Good day Maam, Very pleased to hear that you had a pleasant stay at our hotel. We do hope to welcome you back again for future stay

6/10 Okay

graham, Crewe

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not book this
Given a dirty room and next room wasn't much better the ceiling was covered in swatted mosquitos and window had concrete pillar behind it and a staircase .there was a drinks fridge empty rusty and switched off

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

tumer, Australia

Liked: Staff & service
Comfortable stay
It is practically centre of the city. Nice walk to the river. That is why I chose to see local culture before I move close to Centrio and Limketkai shopping centre.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old hotel with caccaroches
Not so nicely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for the value
The hotel is a little bit outdated but more than sufficient for one who just needs a place to stay for a few days; downtown location (half a block from mid-Divisoria PlazA) is a plus, with lots of restaurants within walking distance.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
grand city review
This room has no double bed as asked for and there is no fridge for our water and cold drinks. There is no free breakfast and no water in the room. there are no beds that are comfortable to sleep on...and the air conditioning does not work properly.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great Central Location
The room had a King size bed, cable TV, Refridgerator and window Aircon unit, the problem was that both the toilet +sink drains were plugged. They got the toilet flushing properly but the sink countinued to refuse to drain. They have a decent breakfast buffet, just wished they added some buns or whole wheat bread as there is presently only the sweet white bread slices

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Joseph, Parma

Liked: Room comfort
Disliked: Cleanliness
Grand City Cagayan de oro
Good value

8/10 Good

Erik

Travelled with partner
Liked: Staff & service
Leuk hotel in centrum gelegen, staat accommodate ed is ok voor 3 ster hotel in Azie
Stayed 2 nights in Oct 2022

10/10 Excellent

UWF, Tokyo

Liked: Cleanliness, property conditions & facilities, room comfort
ローケーションと格式
市の中心部に近く、ロケーションが良い。 おそらく、古いホテルでロビーやラウンジの構造に格式が感じられる。 近くに、美味しいシーフードのレストランあり。 スタンダード部屋に、ケトル(湯沸かし器)は無かった。 それ以外は必要十分、2500円/泊(朝食付き)ではお値打ち。 次回も利用したい。
Front
Bar
Restaurant
Response from Chona on 18 Oct 2016
Good day, Thank you so much for taking the time to write us a review. We are happy that you enjoyed the ambiance of our renovated lobby, bar and restaurant. Indeed our location is a favorite with the multiple food and heritage areas all within walking distance and at good price range. We have noted your suggestion for hot water heater to our upper management for review. Thank you very much for your feedback and we hope to welcome you again for future stay in Cagayan de Oro City

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
cagayan difficult place
nothing in the city only dole farm.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
cockroach is walking in my glass
staff tried there best effort but hotel is too old. convenience to go around the city.