El Cid hotels in Cancun, Quintana Roo

"Food was good, pools were great overall 10 day stay was great."

"Quartos limpos, hotel maravilhoso, comida Maravilhosa, um buffet incrivel, os Funcionários todos gentis, as bebidas uma delícia, piscinas limpas e bem cuidadas, atividades todos os dias nas piscinas e fora. Jair o Menino das festas, muito gentil, alegre,sorridente e dedicado ao trabalho. Serviço e hotel nota 10. Amei conhecer Cancún e voltarei. "

"Not so much for teenagers. Lots of families with young children. Hotel was super-clean, although we got back from a day out and the room was still not clean on a couple of occasions. Breakfast and lunch buffet were great. Hotel staff were friendly. However if you don't have younger kids, would not recommend. "

"Resort, staff, location, food, drinks & price - excellent. One of our best all-inclusive experiences. We definitely want to return next year!! "

"My family and I stayed for 7 nights and enjoyed the week. Very friendly staff and great service. Rooms were clean and spacious. Bed was good but pillows were a little thick but luckily with 4 to choose from my wife and I had a pillow that was soft enough to be comfortable. We didn't spend any time at the adult pool except for walking by. Pool looks very clean and there is music, games, water arobics and some backyard games for both kids and adults on the side. We spent our days playing in the BEAUTIFUL blue ocean water and enjoying the soft white sandy beach with a bar within 10 seconds of where the beach chairs are located. Beach volleyball is alot of fun on the beach. I wish my kids were still under 12yrs old because the kids pool area looks like alot of fun. Makes me excited to be a Grandpa in the next few yrs. Unfortunately waiting in lines for meals is something we weren't really ready for. We are use to bigger resorts with little to no waiting. The food was good. The bar tenders are very good and quick. A few tips and they already know what you want when they see you coming. Nightly entertainment was downstairs and inside an auditorium and we didn't want to be inside. The bar has live music but we really enjoyed the patio looking out over the adult pool area. 24/7 coffee shop was nice. Lots of options and they make great sandwiches."

"Very nice. "

"We greatly enjoyed this property, and we’ve stayed at may all inclusives! The food here was especially good- loved the focus on QUALITY not quantity as some all inclusives tend to do (like big buffets of mediocre food). We gave an “average” rating for property condition because there were a few areas that needed maintenance like pool tiles and the roof you look out over from one of the restaurants. That being said, they were actively working on things like sanding/painting woodwork while we were there, etc so clearly they are constantly doing upkeep! This resort had hands-down some of the friendliest & most gracious staff! "

"Excellent customer service and beautiful pools and access to beach !!"

"Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts. THE GOOD 1. Premium finishes throughout 2. Great pools and poolside entertainment and amenities 3. Most staff are very friendly and helpful NOT SO GOOD 1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to schedule were never responded to/scheduled by an agent. 2. When you need something from the concierge or tour desk, it's going to take a long time. Nothing works like clockwork. E.g., 1 hour to get a tour booked, with about 20 minutes just on hold. It's like a factory that still hasn't developed repeatable processes. 3. Discovered what *appeared* to be two different drug stashes just offshore the hotel beaches. What do I mean by that? Well, imagine playing in the water 40 feet off a beach with your family and you step on something squishy. You pull up a brick sized thermo-sealed plastic bag full of fine grains or powder. Then you pull up 2 more from the same spot. Then, 200 yards down the beach, you find another similar stash. I have never experienced this before. 4. Brings out some unethical behavior in guests and staff. On at least two occasions, I saw guests jump lines, or get in yelling fights, and instead of guiding guests to proper behavior, the staff just tolerated it."