Hilton Hotels hotels in Cancun, Quintana Roo

"Excelente personal. Muy amables y el hotel en buenas condiciones."

"The rooms were clean and the staff were very nice and respectful."

"I paid for an all-inclusive trip meeting. I don’t have to pay for anything, but what I paid for to get there I was unable to eat at any restaurant on the property due to lack of information provided by the staff of when to eat or where to eat or what to where to eat. I was giving information on one thing follow those instructions got to a restaurant only to be turned away due to lack of room, or I was underdressed when in fact, there were people eating that we were wearing the same thing I was I was given a reservation for a restaurant the hibachi place I showed up for my reservation and they did not have me on the list so I could not eat there I did not eat from any restaurant except for breakfast at the resort my whole visit I would not recommend going to this resort to anyone of my friend. I will never be back again, and I was was not compensated in any way for the fact that the first day I got there was supposed to be at 1 PM. I didn’t get there till 5 PM because of 2 1/2 hour ride from the airport to the resort when it was supposed to be 21 minutes and then I finally got the resort. Nobody informed me of anything about the hotel got to my room by myself without instructions on how to use the electrical panel that supposedly operated everything in the room so I didn’t know how to put up the shades or open the windows or anything. The outside awning was broken. The inside awning was broken so my secondary resort there was maintenance people in and out of my room all day "

"Came here for my birthday trip and already planning on coming back. The staff were attentive of the hotel was clean. The food options were great my personal fav was hakka"

"En realidad quedé 100% satisfecha todo excelente"

"NOT a good place for a lone traveler. Never felt so lonely in my life."

"I found the physical structure and amenities very poorly maintained. To say “you can put lipstick on a pig, but it’s still a pig” pretty much sums up the appearance! The location was good, with two local restaurants off site within walking distance. The hotel restaurant was decent. The pool and beach where good..The room cleanliness was excellent. To Sum it up, this was a low cost accommodation, clean and hospitable, with desperate need of remodeling. The hotel was built in 1946 ( The Bel Air Hotel)"

"Amazing staff super helpful and if you needed anything they were there to help you at all times. All the amenities at the hotel were nice and clean. I enjoyed my stay at the hotel and would definitely come back."

"Great property. Buffet restaurant was always clean and filled with great choices for every meal. The other restaurants do not require reservations, but the later you go, the longer you will wait. Servers at the beach and poolside were super attentive and awesome!"