Fairmont hotels in Caribbean Islands, Caribbean

"amazing staff, clean rooms & food there is amazing!"

"The entertainment team was by far the best and friendliest people. Especially Rollie Pollie she was amazing and sweetest person. So sad I didn’t see her before I left to give her a hug."

"My husband and I stayed for 4 nights in April 2026 and we will not be going back. Although the property and beach is beautiful, the staff was not friendly AT ALL. They were rude, not timely, and seemed bothered for being there... especially if we requested something. Additionally, it was so hard for us to get any dinner reservations on their app so we were stuck with either the buffet or having to fight with the restaurant hostess and manager to give us a table when we saw the restaurants were more than half empty. The only good restaurant experience we had was at the Mexican restaurant where the food was good and the staff was actually pleasant and happy to be there. A true shame as the resort itself was beautiful."

"Entire staff was exceptional. From the waitresses and waiters. The maids kept our room clean every day. They even turned down our bed every night. Every day there was another event or something to do. The entertainment was very good as well. "

"Food was not seasoned and not as hot as I expected. Rooms needed updating. Cleaning lady was very rude the first day because I asked for a wash cloth. My refrigerator was leaking the first night. AC was cut at 22 so it feels humid and you feel hot. Would not recommend this hotel. The waiters and bartender was great!! That the only part. Jose is the best bartender. "

"Awesome"

"To many issues no hot water.. construction underway etc"

"Our stay at Hard Rock Hotel & Casino Punta Cana was absolutely incredible! From the moment we arrived, everything exceeded our expectations. The resort is stunning, beautifully maintained, and offers an amazing balance of luxury, comfort, and fun. The staff were exceptional—friendly, attentive, and always willing to go above and beyond to make our stay memorable. The rooms were spacious, spotless, and very comfortable. The food was outstanding, with a wide variety of delicious options at every restaurant. There was truly something for everyone. The entertainment, pools, beach, and overall atmosphere were top-notch. Whether relaxing by the ocean, enjoying the amenities, or experiencing the vibrant nightlife, every moment was unforgettable. This resort truly knows how to provide a world-class vacation experience. We highly recommend Hard Rock Hotel & Casino Punta Cana to anyone looking for an exceptional getaway. We cannot wait to return!"

"This was on of the best experiences the staff never leave you with out make you fell that all your needs been done so friendly , deluxe your vacation dream Lissette our guide was problems solve and all the staff we will come back!!!"