Carolinas Bajas Holidays

Location was good but there was a few things with the rooms that could be better

10/10

Na

Worst experience ever - the room smells mouldy and me and my wife felt suffocated just from staying there for 1 hr. We tried everything, opened windows and vented for a long time but the smell keeps coming back. Note that this was the «deluxe» room! I immediately booked a new hotel and moved for fear of our health. As the contact guy(Carlos) said he didn’t have other rooms available and couldn’t come over to help us. I have saved the entire conversation. We filed for refund later, they lied that we had smoked in the room and broken rules :( So just stay away from them, if you want a peaceful vacation. They are not even that cheap. We booked here because we thought they were central, but you get much better quality hotels just 10mins walk. I wish I had investigated that before :(

Our bedroom was beautiful, spacious and clean, we paid a lot extra for a sea view and we had a large balcony, although the sea was only visible if you stood up! I emailed the property in advance of our arrival to ask if the room had bath robe and slippers, I was told that our room did have them so did not pack my own! On arrival I was informed that our room category did not include gown and slippers but as a gesture of goodwill they would provide a gown but no slippers!! When our elderly friends arrived at 18.30 the reception was unattended so they had to wait to check in for over 20 minutes following a long hot flight from UK. There is now a small bar on level 5/6 although it lacks atmosphere is a useful addition to the apartments. Our overall stay was extremely comfortable and I’m sure we will return.