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Reviews of Cavanera Etnea Resort & Wine Experience

Cavanera Etnea Resort & Wine Experience
Contrada Verzella, km 222,13, Castiglione di Sicilia, Catania

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 44 reviews" "
Rating 8 - Good. 10 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 3 out of 44 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located, spectacular scenery amongst the slopes of Etna and the vineyards. Property is well hidden, you wouldn't know it is there unless you are specifically looking for it. Property is well maintained and their respect for the environment and minimal impact is evident. The staff were wonderful with our check in, escorting us to our room. The pool is lovely, elevated and surrounded by vineyards. Our room was perfect, situated in one of the bungalows. All furnishings and amenities in the room were excellent. We took advantage of the winery tour and tasting and dinner. Our guide was great, very knowledgeable about the winery itself and the wine world in general. Our dinner was delicious....highly recommend the tasting/dinner combo. The staff was very accommodating on our check out date, as we had an Etna trek/tour planned, holding on to our luggage and letting us leave our vehicle there while we were away on our tour for several hours. Looking forward to returning some day, either here or on of the other Filiato properties.
Stayed 1 night in Sep 2023

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is lovely and the reception staff was great. The staff members in the wine bar were very loud and chatty as they complained about work while customers were seated. It was unfortunate because it is such an amazing space and the staff should not be an annoyance. Everything else was great. The wine tour and tasting was very informative.
Stayed 2 nights in Sep 2023

6/10 Okay

Alessandro, Westland

Liked: Staff & service, property conditions & facilities
The property is not simple to reach especially at night. It is for the quite lovers as even the reception close at 8pm . The restaurant is very good. Breakfast ok nothing that make you fill you should be in an upscale wine resort
Stayed 1 night in Aug 2023

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location but breakfast let it down!
The vineyards location is stunning. View from the room.of mt etna and the vineyard. Beautiful room and pool area. Wine tour with Roberto was amazing and the wine delicious.we opted just for a meat and cheese selection which was very nice and generous portion! However breakfast the next day was poor. Signs to say €2 for tea and coffee and €6 for a cooked breakfast. We ordered tea but wasnt charged so slightly confused on the signs. Cold selection is a bit lacking. Pool hours are 11 till 7 so no chance of a dip in the pool before checkout in 34c weather
Stayed 1 night in Jul 2023

10/10 Excellent

Ghislain, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Kurt

Stayed 1 night in May 2023

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible setting
Stayed 2 nights in May 2023

10/10 Excellent

Roland

Stayed 1 night in Oct 2022

10/10 Excellent

Alessandro, Westland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice resort in a jaw dropping scenery
Stayed 1 night in Aug 2022

10/10 Excellent

Linus, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a beautiful part of Sicily. Rooms and pools are modern and clean.
Stayed 2 nights in Jul 2022

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

MANUELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and accommodation. The reception personnel were very helpful in all aspects of our stay. Waking up and walking out to the breakfast area was a wonderful experience with Etna in the background. The new restaurant was great, good food and wine, very helpful staff and excellent views. Did not disappoint!
Stayed 2 nights in Jul 2019
Response from Gabriele on 27 Feb 2022
Dear guest, Thank you so much for your review. In Firriato we always work in order to satisfy all our guests. Come back soon to our resort, we will welcome you properly

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. New restaurant was wonderful. Priced well for the experience. Would love to come again with friends.
Stayed 1 night in May 2019
Response from Gabriele on 27 Feb 2022
Thank you so much for your review. In Firriato we always work in order to satisfy all our guests. We'll be waiting for you as our guest.

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING ! LOVED THIS PLACE!
We stayed at this resort in October 2018. We were only there for one night - wish we had stayed longer. This winery/hotel is in a remote area near Mt. Etna, so it is very quiet and peaceful. We heard they are building a restaurant on site which is a great idea because now I think they only serve breakfast and lunch. We did a fabulous wine tasting with them and did not want to drive and they were incredible about whipping up a light dinner for us in their kitchen - this was not part of their program and they went out of their way to be accommodating. The breakfast was fabulous too and I ended up buying some wine. Highly recommend this place if you are in the area and love wine. It's definitely worth it!
Stayed 1 night in Sep 2018
Response from Gabriele on 27 Feb 2022
Dear guest. thank you for your review. We always work in order to satisfy all our guests. We'll be waiting for you as our guest again

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely place awkward service
Great setting however staff are rather tricky. From the moment we arrived we felt slightly unwanted. We weren’t informed of any of the activities the hotel or surrounding area has to offer. We were not even able to do the wine tasting even though this is pretty much the only thing the hotel has to offer. LOL! WiFi barely works. There is no restaurant and most of the local restaurants which were recommended to us were shut. Check in very bad we arrived early but had to wait until the check in time even though we were pretty much the only guests there. When we asked to use the bikes we were told that ‘the tyres are flat’ but when we checked they seemed fine and there was a pump beside them. We were left alone in the bar for hours with no service. All in all an absolutely baffling experience but such a shame as the place is lovely.
Stayed 2 nights in Oct 2018
Response from Gabriele on 27 Feb 2022
Dear guest, thank you very much for your review. We are sorry to read that your stay in our accommodation was not satisfactory. In Firriato we always work in order to satisfy all our guests. We'll be waiting for you to come back to our accommodation, we will welcome you properly

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must if you love an experience in vineyards
Great staff. The wine tour was fantastic.
Stayed 1 night in Sep 2018
Response from Gaetano on 22 Sept 2018
Thank you so much!!!! by Staff p.s. Come back as soon as possible :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place-peaceful and quiet. Room was quite nice but AC did not work. They offered different room but AC did not work in that one either. If you want the wine experience very nice place.
Stayed 1 night in Apr 2018
Response from Gabriele on 27 Feb 2022
Dear guest, we are sorry to read that your stay in our accommodation did not satisfy you. In Firriato we always work in order to satisfy all our guests. Come back soon to our resort, we will welcome you properly.

10/10 Excellent

marcello

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sempre un ottima struttura per staccare la spina piacevolmente . L'ultima volte la cucina era più attenta e di qualità superiore .
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pire service à vie
Je voyage beaucoup et c’est le pire service que j’ai eu. On nous demande la veille l’heure de notre arrivée. Même si le check in est à 14:00, nous avisons que nous arriverons vers 12:00 afin de profiter du site. Ils nous informent que la chambre ne sera pas prête à cette heure mais que nous pourrons utiliser la piscine et profiter du wine bar. Surprise en arrivant sur place, le wine bar ouvre seulement à 15:00. La chambre n’a été disponible qu’à 15:00 et nous n’avions pas le vue sur la montagne comme nous avions demandé. Le personnel n’est pas courtois et on dirait que notre présence et celles des autres clients les dérange. Finalement nous allons à la piscine et le personnel du wine s’est pointé à 16:15. On demande à voir le gérant pour lui faire part de notre insatisfaction et on nous dit qu’il est occupé. Nous n’avons jamais la chance de lui parler. 72 heures plus tard, toujours pas de nouvelles de sa part. Pour notre part, on ne recommande pas d’aller à cet hôtel. La Sicile regorge d’hôtels accueillants et offrant des paysages exceptionnels, encourageons ceux qui veulent nous accueillir avec respect et courtoisie.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good setup
Great place to unwind, take in the scenery and enjoy yourself with good food and wine.
Stayed 3 nights in Sep 2023

4/10 Poor

maria concetta

Stayed 1 night in Aug 2023

8/10 Good

Rafael

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
O banheiro estava com cabelo no box e não tinha shampoo disponível. Poderiam ajudar a pegar as malas também. Atendentes arrogantes
Stayed 1 night in Jul 2023

8/10 Good

Giovanni

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021

2/10 Terrible

PIERRE JR

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

4/10 Poor

eric

Liked: Cleanliness, property conditions & facilities, room comfort
Lieu agréable mais service au client a améliorer!
Peu de signalétique pour trouver l'hôtel, certes beau au milieu des vignes avec une très belle vue sur l'Etna. Chambre spacieuse et propre, matelas très ferme et à ressorts. Si l'hôtel est a la hauteur de sa prétention, le service de restauration proposé était TRES décevant. Etant donne les tarifs pratiqués, la cuisine qui nous a été servie froide n'est pas a la hauteur d'un hôtel de cette catégorie puisque nous avons du diner dans l'espace de degustation des vins suite a l'annulation 48 h avant, de notre réservation au restaurant de l'hôtel. Le menu prétendument identique a celui du "Bistrot"attenant consistait en un assemblage de préparations industrielles .L 'équipe de service en salle s'est montrée compréhensive face à notre désarroi contrairement au staff de la direction qui, le lendemain, s'est dédouanée de ses responsabilités. Si, comme elle l'a prétendu, le menu proposé était identique á celui du restaurant, la marge de progression culinaire est a la hauteur du volcan voisin! Nous aurions préféré une plus grande honnêteté de leur part, d'autant qu'il y a de très bons restaurants aux alentours ( cf Michelin). Dans cet espace dédié aux vins, il ne nous a en outre été proposé lors du diner que les 3 vins du domaine alors que ces vignes et hôtel sont propriétés du groupe viticole sicilien Firriato. En bref dècevant.
Stayed 1 night in Jul 2021
Response from Gabriele on 27 Feb 2022
Cher invité, merci pour votre avis. Nous regrettons que votre séjour n'ait pas été à la hauteur de nos attentes. Nous travaillons constamment pour nous assurer que nos clients sont satisfaits de leur expérience à Firriato. Nous vous attendons à nouveau dans notre structure pour vous accueillir adéquatement.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vakkert og gode råvarer
Vidunderlig vakkert, nydelige råvarer under frokosten
Stayed 1 night in Oct 2019
Response from Gabriele on 27 Feb 2022
Kjære gjest, takk for anmeldelsen og for de gode ordene, vi jobber alltid for at gjestene våre skal være fornøyde. Vi ser frem til å se deg igjen i vårt anlegg.

8/10 Good

Gisela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Tolle Atmosphäre im Weinhotel. Sehr ruhig, angenehme Betten, leckeres Frühstück auf der Terrasse. Erwähnenswert ist auch das Restaurant, nicht besonders gemütlich, aber geniales Speisenangebot mit kreativen Komponenten. Wir waren angenehm überrascht, hier eine so gute Küche und Weine vorzufinden - allerdings im oberen Preisbereich, aber jeden Cent wert.
Stayed 2 nights in Sep 2019
Response from Gabriele on 27 Feb 2022
Lieber Gast, vielen Dank für Ihre Bewertung. Bei Firriato arbeiten wir immer daran, dass unsere Gäste mit ihrer Erfahrung zufrieden sind. Wir freuen uns auf ein Wiedersehen in unserer Einrichtung

10/10 Excellent

ANDREI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Шикарное место для любителей тихого и спокойного отдыха! Отличное вино с местной винодельни и не только. Великолепные пейзажи на горы, вулкан и виноградники. Отличный ресторан с прекрасным обслуживанием и персоналом.При этом с довольно демократичными ценами. Рекомендую для эпитетов, и любителей покоя.
Stayed 2 nights in Aug 2019
Response from Gabriele on 27 Feb 2022
Уважаемый гость, спасибо за ваш отзыв. Мы рады прочитать, что вам понравилось ваше пребывание у нас. Мы всегда работаем для того, чтобы наш гость остался доволен. Будем рады видеть Вас снова в нашем заведении

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pour les amoureux de vins
Lieu à découvrir, loin des coins touristiques, ce détour par les vignes et dégustations de vins offre un autre panorama de la Sicile
Stayed 1 night in Aug 2019
Response from Gabriele on 27 Feb 2022
gentil hôte, merci pour les belles paroles. Chez Firriato, nous travaillons constamment pour nous assurer que l'expérience de nos clients est satisfaisante. Au plaisir de vous revoir dans notre établissement

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Pas de vue sur la montagne mais vue sur les poubelles Chambre très mal insonorisée Lit extrêmement dur
Stayed 3 nights in Jul 2019
Response from Gabriele on 27 Feb 2022
Cher invité, merci pour votre avis. Nous sommes désolés de lire que votre expérience n'a pas été satisfaisante. Chez Firriato, nous travaillons constamment pour nous assurer que nos clients sont satisfaits. Nous vous attendons à nouveau dans notre structure pour vous accueillir.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sono certa non pubblicherete. Nessuno alla reception. Le camere danno sui silos dei vini. Posto sperduto tra le campagne.colazione senza marmellata che era finita.ma quale resort !! Era
Stayed 2 nights in Oct 2018
Response from Gabriele on 27 Feb 2022
Gentile ospite, grazie per la sua recensione. Ci dispiace leggere che il suo soggiorno presso di noi non ha rispecchiato le sue aspettative. In Firriato lavoriamo costantemente per fare in modo che l'esperienza dei nostri ospiti sia sempre soddisfacente. La aspettiamo nuovamente nel nostro resort per accoglierla adeguatamente

10/10 Excellent

Pierre, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe endroit, encore plus beau que sur les photos. La construction du restaurant ajoutera une dimension spectaculaire
Stayed 1 night in Oct 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt vy och härlig avkopplande atmosfär
Mkt trevlig personal och härlig avkopplande miljö med fantastiska vyer och vinrankorna utanför frukostbordet. Bil är nästan ett måste att ha. Fanns tyvärr ingen egen restaurang på gården i dags läget, (de höll dock på att bygga ut med större vinkällare och restaurang)
Stayed 1 night in Sep 2018
Response from Gaetano on 29 Sept 2018
Thanks a lot! by Cavanera Staff!!! :-)

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura bellissima e personale all’altezza pronto a risolvere qualsiasi tipo di problema e farti sentire come a casa. Esperienza positivissima. Tutti molto attenti e con l’unico scopo di mettere il cliente al centro della struttura. Veramente bravi. Grazie per aver reso questi pochi giorni indimenticabili
Response from Gaetano on 22 Jun 2018
Grazie mille Gianluca, il lavoro diventa puro piacere con cliente come voi! Speriamo in un vostro ritorno! Avvisateci che vi faremo trovare una sorpresa in camera!!!