Castle Douglas Holidays

The room was really well laid out. Great positioning of furniture and mirrors (for womens hair etc). Beautiful bed and linen. Really helpful staff upon check in, Ishmael, was so kind and helpful.

Reception staff where so nice , the rooms are very clean and tidy , the view is exceptional

The hotel and room were clean and well equipped. Very convenient location. Iron provided as standard. Some elements of the stay could be improved. Had a double room for single use. Tea, coffee, biscuits and 2 bottles of water were provided in the room. Water was replenished each day which was excellent. Originally had 2 sachets of coffee and 6 sachets of decaf coffee, with 4 sachets of milk. Used one sachet of coffee and 2 of the milks on the first morning. These were not replenished. Used the remaining coffee and 2 milks the next morning. Again, none were relplenished. On third morning therefore was not able to have a coffee in the room. The bed was also too soft, somehow raised slightly in the middle so that you rolled toward the edge. The duvet was also way too thick and so too hot during the night. The option would jave been to have the droning air con on which would have kept me awake. The breakfast choice was very good, cooked items, pastries, cheeses, meats. No option to warm pastries. Cooked items were barely warm. The two coffee machines in the dining area were not dispensing the milk into drinks on the forst morning and one was out of service completely on the third morning. Had room service on the second evening. Accessed online through a QR code. A number of items on the menu were marked as not available. Chose items that were.instead. received a call immediately after prdering to say that one of the items was not available (houmous with bread). Was offered sa

Super friendly staff, super clean room and really large and comfortable bed. No kettle

Pro’s - Great location - Clean and modern room - Very friendly staff at the front desk - Kitchen utensils and washing up liquid present in the room - Big bed Con’s - The mattress was hard