Search Chalets in Central Massachusetts

"The only upside to this place was the price (until we saw the place) and location. Aside from those two things the room was absolutely abysmal. Falls cracked and falling apart, stains all over the walls and even the lamp shades. The sink faucet and shower head was leaking constantly and not just a drip it may have well have been left on it was flowing out so much. The check in staff was far from enthusiastic to get up from their conversation to give us the room keys and it was lovely to hear the couple yelling at each other in a room across the parking lot from inside their room. I will never be staying at this place ever again and would never recommend it to someone else unless they wanted a good laugh. It honestly was so bad it felt like a comedy movie."

"I was skeptical at first, but the reviews were correct, this place is a little gem! The breakfast was fantastic (not a 5 start continental), but it was good. The rooms were clean and the price was right. I overheard the cleaning crew discussing the cleaning strategies and made sure everything was clean, even the mirrors! The staff was great, you can tell they like to work there. I would book again."

"The on site restaurant and bar was very good. Breakfast is only served on the weekends. Perhaps light continental and/or coffee in the lobby would be good to have and be included as complimentary."

"At the front desk is a wonderful, professional and thorough clerk whose first name is Siya. I cannot communicate in words, enough praise, and positive feedback to explain how helpful and empathetic she is with customers. I have been a frequent customer of the red roof Inn in Southborough/Worcester/Boston on Turnpike Road for several hundred previous occasions. Whenever I have a problem or issue with my booking, Siya has always worked with me to understand how bookings work, how to differentiate front desk bookings, RediReward bookings and third-party booking such as expedia.com and Hotels.com, and and has made compassionate efforts to help me book at the right times as well as use my bonus points to the greatest advantage. Beyond bookings, she has always provided professional and pleasant conversation at appropriate times in the front office; always remembering customers who are frequent guests by their first name. Furthermore, when I’ve asked if it’s possible, she has made available a hotel room corresponding with the building I prefer to stay in and the floor that is easier for me to carry my belongings, provided that I ask with an appropriate amount of advanced notice. Even more, when I have small questions, for example, needing utensils, shaving cream, napkins, or cups for my room, she has readily made them available to me. Also, when cable TV or Internet issues occur, Siya promptly contacts the provider for reset or staff Technical Support. What an excellent employee."

"Everything was outstanding"

"Staff were extremely helpful and friendly. Included breakfast was delicious"

"The staff are very friendly, and the park is excellent—I loved it!"

"Was nice and clean."

"Staff is always super nice. I have stayed there many times!"