Chacalal Holidays

At first we were a little upset because when we checked in the decided to upgrade our 2 bedroom oceanfront rooms to VIP suites, this would have been fine but we were on a girls trip and each room needed to have two beds and the upgraded rooms were king size beds. They said that they had no other rooms available so we would have to take these rooms until they could get us put into new rooms the following day. We had paid extra for a birthday package so that was now going to be messed up in the rooms we were going to be moved to. We’re no longer the oceanfront rooms that we had paid extra for. With the Hotel staff, knowing that we were extremely upset and disappointed. They pulled a few strings and were actually able to get us into a villa and that was absolutely amazing. They went above and beyond and we are so appreciative and grateful.

The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children

Bathroom of the rooms old, showers dirty. Hallways need paint and floors are damaged from lobby to all floors. Shampoo conditioner in bathroom are bad really bad. Not enough shower gel. Amenities for kids old, room for games closed and the mini golf closed too. The Mexican Restaurant really good especially for the people they have. We were with Urbano and we felt really special. Thank You!

Our stay at Beloved Playa Mujeres was truly amazing. From the moment we arrived, everything slowed down in the best way possible. The resort is beautiful, but more importantly, it feels calm and intentional. You never feel rushed, never feel crowded. Whether you are walking along the beach early in the morning, sitting by the pool in the afternoon, or heading to dinner in the evening, there is a sense of peace that stays with you the entire time. What we loved most is that the resort never felt crowded. There was always space. Space to relax, space to breathe, space to actually disconnect. You are not competing for chairs, not waiting around, not dealing with noise. It feels like the kind of place you go when you truly want a real break. The service is what makes the experience come alive. It is not just that it is top notch, it is that it feels real. At El Mar, Victor made every meal feel like something to look forward to. The setting, the ocean, the pace of the service, it all comes together in a way that makes you want to stay a little longer. We had the pleasure of having Alfonso as our waiter at both El Mar and Lupita, and he was outstanding. Attentive, funny, and engaging in a way that never felt forced. The kind of person who reads the table perfectly and makes the experience feel personal. By the pool, Elvis was incredible. He is out there all day in the sun, moving constantly, checking in on guests, delivering drinks, keeping things flowing, and somehow doing it

The stay was fantastic. The people were very friendly, and the area was very safe, with plenty of activities nearby.