Charlotte Hotels

"Yes "

"I'll start off by saying the staff was excellent! No issues there. Anu, Brenda (the new housekeeper), Roxanne, and the day receptionist were all very friendly and helpful. Unfortunately, the hotel itself is terrible. Our first room had an odor, the bathroom had rust and mold. The AC barely worked. It couldn't keep up with the Texas humidity. The bed was incredibly uncomfortable. I'm not expecting much from a hotel but you could feel the springs through the bedding. The iron had some residue on it and left a stain on my shirt. Luckily I iron on the inside so you couldn't see it outside. We had a 3-night stay so after the first night, I asked if we could switch rooms. After a little back and forth, they showed me 2 other rooms. The first one was very well air conditioned, felt clean, but the tv was broken. You could hear everything but the screen itself did not work. The second room was not cooled down yet but we tested it for 15 minutes and it was fine. Settled on that one because at least the tv worked. So I thought. The remote stopped working after awhile and I couldn't use the manual button because it was also broken from others trying to use it. So it was either leaving it on all the time or turning it off and not being able to turn it back on. Also the shower in that one was cracked. It had some of that "As Seen On TV" tape. Also, the toilet was soooooo loud when you flushed and it would run like 5 mins to barely fill up halfway. Only warm item for breakfast was waffles."

"Our stay in Poteet Texas for the Strawberry Festival was great. Front Desk gentleman was very courteous n friendly making our check-in pleasant. He also had helpful advise on the Festival. Rooms were very clean just as the website showed. Would definitely stay here again. "

"Staff were excellent "

"The room had an awful smell to it. The bed was made but when I pulled the sheets off there was a public hair on the sheets. Pulled it down more and there was more hair on the bed. You can tell they don’t change sheets just continue making the bed. Parking was kind of crowded, no elevators .. I would not recommend "

"Yes"

"We really enjoyed our stay. Yamani was so helpful and cheerful. She added to our wonderful time. Breakfast was great. The property was nice and clean. Definitely staying here again."

"The best breakfast place ever "

"Hotel changed my room from two beds to one. Room was dirty. Hair on bed and restroom. Little dead roach. Mold in restroom."