Chatburn Holidays

Clean room staff is good breakfast so nice my family is like

The property is a little dated, however, it was clean and comfortable and the breakfast was excellent. The hotel is on a quiet road which is great for a good nights sleep. The location is great for getting out and about to visit all the North Wales landmarks we thoroughly enjoyed our stay.

The setting of the hotel was stunning, and the grounds provided a beautiful backdrop. We stayed in the annexe (a building separate from the main hotel), and unfortunately it wasn't a great experience. The room was very small, with only a tiny window that could be opened - this meant that the room was hot and stuffy, and whilst there was a fan in the room, it tended to move hot air around rather than cool the room. At first glance, the facilities looked lovely, but on closer inspection there were numerous scuffs, scratches and broken fixtures. There was a space for a fridge, but no fridge, an ironing board but no iron, and the TV didn't work properly. The bed was made each day and the cups were replaced, but our towels and used glasses were not refreshed during our four-day stay. The Australian gentleman working behind the bar was fantastic: professional, friendly and welcoming. However, other areas of the hotel, particularly the restaurant, appeared to be short-staffed, which negatively affected the overall experience. Food service in both the bar and main restaurant was only available on certain days and at limited times. Given the hotel's remote location, and the lack of a fridge in some rooms, this proved quite inconvenient. If you're planning to visit the local area via a taxi, e.g., Conwy, be aware that this can be expensive. We paid £35 for a one-way journey back to the hotel. Overall, the setting wasn't enough to outweigh the issues we experiened during our stay.

I wouldn’t recommend staying here. Hotel was ‘OK’ but didn’t feel like value for money. The breakfast layout was poor which meant that everyone was walking into you, it was extremely busy - sausages were cold, coffee not great. There were hairs in the bed upon arrival. Air con kept switching off in the night so we didn’t sleep well because it’d get hot in the night. There was a big panel of light switches in the room and it wasn’t obvious which switch was connected to which light bulb. The lift only worked intermittently. The surf park next to the hotel is no longer in business so is a bit of an eye sore. The location of the hotel was the best thing about it.