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Reviews of Fairfield Inn & Suites Chicago Downtown/River North

3 out of 5
Fairfield Inn & Suites Chicago Downtown/River North
60 W Illinois St, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1004 reviews" "
Rating 8 - Good. 216 out of 1004 reviews" "
Rating 6 - Okay. 55 out of 1004 reviews" "
Rating 4 - Poor. 17 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shellee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean hotel. In a great part of town to walk for food and sight seeing.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose the concierge was very helpful and greeted us warmly. The hotel was clean, the breakfast room staff pleasant and also warm in greeting us.
Stayed 3 nights in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

10/10 Excellent

Yunior, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything good, just a little bit noisy because near fire station.
Stayed 3 nights in Apr 2024
Response from Lorenzo on 1 May 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place right downtown, close to lots of restaurants, shopping and grocery stores, would stay again.
Stayed 4 nights in Apr 2024
Response from Lorenzo on 27 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

6/10 Okay

Adriana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It's right in front of a Fire station so there was a lot of siren noise throughout the night which woke me up both nights. The room was clearly not thoroughly cleaned before we got there. Most surfaces were dusty and or sticky. The "buffet" breakfast was terrible more like an on the go type breakfast, very limited options. Out of the two elevators one never worked the 3 days I was there so there was always a long wait for it. The staff was great though, polite and attentive.
Stayed 2 nights in Apr 2024
Response from Lorenzo on 25 Apr 2024
Thank you for this honest feedback. We always want to ensure that all of our guest receive the best possible experience. We did have one out of our 3 elevators out of service for maintenance during your stay and we are sorry that it caused you additional wait times. We have provided your feedback about invesitgating more breakfast options and triple checking our rooms to ensure our cleaning standards. Taking in all of this feedback, we hope that you allow us the opportunity to service you in the future.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Apr 2024
Response from Lorenzo on 24 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Kiley

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location and the staff was very friendly and helpful
Stayed 5 nights in Apr 2024
Response from Lorenzo on 24 Apr 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

8/10 Good

jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff were terrific both at front desk and in the dining area. Great location, close to subway, walkable to Millennium Park/lakeshore/Navy Pier. Bed was fine. Everything clean. Gym was decently stocked with equipment. There is a busy fire station directly across the street so it can get loud at times. Parking is insanely expensive (much cheaper to use a parking app and find reserved parking 1-2 blocks away). Breakfast had interesting rotating options but food wasn't very tasty. One of the two elevators was broken for entirety of stay, meaning VERY long waits.
Stayed 4 nights in Apr 2024
Response from Lorenzo on 24 Apr 2024
Thank you for taking the time to review your recent stay. Your feedback is very valuable to us and fellow travelers. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Elevator was down. Long wait. Able to use staff elevator which was clearly inconvenient for them. Key cards stopped working before check out time. Very frustrating to come back from breakfast to find ourselves locked out of our room. Back standing in line at the single elevator. Staff very friendly! Great location.
Stayed 1 night in Mar 2024
Response from Lorenzo on 24 Apr 2024
Thank you for taking the time to share your experience. Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from Lorenzo on 21 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Cécile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff , very helpful , very clean
Stayed 1 night in Apr 2024
Response from Lorenzo on 18 Apr 2024
Thank you for taking the time to review your recent stay. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

8/10 Good

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, access to shops and dining
Stayed 1 night in Apr 2024
Response from Lorenzo on 17 Apr 2024
Thank you for the excellent review! We are delighted to hear that you enjoyed your time in Chicago and many of the amenities at our hotel! We hope you will come back and see us again soon!

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly and helpful staff. The only problem was a broken elevator at the time we were there so only 1 working elevator.
Stayed 1 night in Apr 2024
Response from Lorenzo on 17 Apr 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again so

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and valet parking made getting in and out very easy! Also lots of dining options around the hotel.
Stayed 2 nights in Apr 2024
Response from Lorenzo on 17 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. It was a nice location and close to places were were going. We could walk to nearly everything. Parking was a couple of blocks away and somewhat pricy but considering it is Chicago and parking is at a premium we managed fine. The breakfast was good and those serving it kept up with the demand easily. They even came around and took our plates from us when we were finished. I have never had a hotel where they did that. The second elevator was not working during our stay. They opened up the service elevator to the patrons use though. It helped alleviate some of the wait time during breakfast and checkout times. The room was well maintained and clean. My only complaint is that is was impossible to regulate a comfortable temperature in the room. At 68 it was freezing and the placement of the vent was such that it blew right on the bed so the first night we froze. If the temperature was set to 69 it blew HOT air and it was terribly uncomfortable. There was no between. We ended up turning it off. Overall the plus outweighs the minus and it was a great place to stay.
Stayed 1 night in Apr 2024
Response from Lorenzo on 10 Apr 2024
Thank you for taking the time to review your recent stay. We're so glad to hear that your stay was everything you imagined it would be. We strive to affect every guest like that and it means a lot to us to hear when we do. Thank you again for the feedback and we hope to welcome you back again!

6/10 Okay

Lissette, Azusa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Constant elevator issues at this property during our stay, at one point was down to only 1 elevator which was the service elevator. Had to take stairs to 6th floor multiple times through out our stay due to elevators not working, and to many people waiting for elevator.
Stayed 5 nights in Apr 2024
Response from Lorenzo on 10 Apr 2024
Thank you for taking the time to share your experience. Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. Although some of our elevators were under Maintenace during your stay, we are glad that we were able to offer the 5 other elevators that were at your disposable as well. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 Excellent

Shiva, Chicago

Stayed 1 night in Apr 2024
Response from Lorenzo on 10 Apr 2024
Thank you for your review!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Lorenzo on 10 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Lorenzo on 10 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really profesional & friendly. Just i little noise at night...we are close to a fire deparment. But we have a good time.
Stayed 4 nights in Apr 2024
Response from Lorenzo on 7 Apr 2024
Thank you for taking the time to review your recent stay! Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

10/10 Excellent

FonChetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorenzo on 7 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024
Response from Lorenzo on 6 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

FERNANDA URQUIDI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lorenzo on 3 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Shekia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was nothing really unique about the experience. But we were satisfied with the hotel during our short stay.
Stayed 1 night in Mar 2024
Response from Lorenzo on 29 Mar 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff swapped rooms from a King Bed to a Double Bed for us free of charge when we accidently booked the wrong room! Great location, withing a few minutes from the Red Line
Stayed 1 night in Mar 2024
Response from Carla R. on 28 Mar 2024
Thank you for the review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

H

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Carla R. on 28 Mar 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was spectacular! The location of this hotel was great. Lots of food options within walking distance, and it felt very safe at all hours. The hotel staff from the front desk to the breakfast area couldn’t have been kinder. We will definitely be staying here again!
Stayed 4 nights in Mar 2024
Response from Carla R. on 28 Mar 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 Good

Vivechana

Stayed 2 nights in Mar 2024
Response from Lorenzo on 17 Apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One block to many restaurants
Stayed 1 night in Mar 2024
Response from Carla R. on 25 Mar 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon! Until then...

8/10 Good

Tristan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay! We hope to visit again soon!
Stayed 2 nights in Mar 2024
Response from Lorenzo on 20 Mar 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite and accommodating.
Stayed 2 nights in Mar 2024
Response from Lorenzo on 17 Mar 2024
Thank you for taking the time to review your recent stay at the Fairfield Inn and Suites River North, as your feedback is very valuable to us and fellow travelers. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

4/10 Poor

Earl

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lorenzo on 17 Mar 2024
Thank you for taking the time to share your experience and staying with us at the Fairfield Inn and Suites River North. Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area staff, Javier and Fannie were excptionally kind, professional and welcomi.g.
Stayed 3 nights in Mar 2024
Response from Lorenzo on 14 Mar 2024
Thank you for taking the time to review your recent stay at the Fairfield Inn and Suites River North, as your feedback is very valuable to us and fellow travelers. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localidad muy limpio y muy amables
Stayed 1 night in Mar 2024
Response from Lorenzo on 9 Mar 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon!

10/10 Excellent

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Lorenzo on 9 Mar 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon!

6/10 Okay

Rafael

There is a fire department in front of the hotel and is super noisy. Is really an inconvenience.
Stayed 4 nights in Feb 2024
Response from Lorenzo on 9 Mar 2024
Thank you for taking the time to share your experience and staying with us at Fairfield Inn and Suites River North. Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very safe area with security precautions.
Stayed 1 night in Mar 2024
Response from Lorenzo on 9 Mar 2024
Thank you for taking the time to review your recent stay at Fairfield Inn and Suites River North. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

10/10 Excellent

Anita, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Lorenzo on 9 Mar 2024
Thank you for taking the time to review your recent stay at Fairfield Inn and Suites River North. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
The are
Stayed 4 nights in Feb 2024
Response from Lorenzo on 28 Feb 2024
Thank you for staying with us. We pray we get a chance to welcome you back soon.

10/10 Excellent

Devaraju

Friendly front desk
Stayed 1 night in Feb 2024
Response from Lorenzo on 28 Feb 2024
This is the feedback that we love to hear! Thank you for letting us know about your experience.

6/10 Okay

Suah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lorenzo on 28 Feb 2024
We thank you for your feedback. Everything we receive only helps us to become better for all of our guests.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location!
Stayed 3 nights in Feb 2024
Response from Lorenzo on 28 Feb 2024
We are glad to hear you enjoyed us. We enjoyed you just as much! Come back to us again really soon.

10/10 Excellent

NANCI

Liked: Cleanliness, staff & service, property conditions & facilities
The area was excellent to enjoy time with family. We have to say that Javier and Fanny, the people from the catering were amazing. Their professional work and kindness were incredible.
Stayed 3 nights in Feb 2024
Response from Lorenzo on 28 Feb 2024
This feedback is wonderful to hear! We will surely pass this along to our staff. We hope to see you back with us very soon.

10/10 Excellent

Ana Victoria

Liked: Cleanliness, property conditions & facilities
Response from Carla R. on 22 Feb 2024
Thank you for taking the time to review your recent stay at the Fairfield Inn and Suites River North. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carla R. on 22 Feb 2024
Thank you for taking the time to review your recent stay at the Fairfield Inn and Suites River North. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

10/10 Excellent

Michelle, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carla R. on 22 Feb 2024
Thank you for taking the time to review your recent stay at the Fairfield Inn and Suites River North. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

8/10 Good

Emily, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lighting (or lack of) in the rooms is terrible. It was very difficult to see in the bathrooms and impossible to apply make-up properly.
Stayed 3 nights in Feb 2024
Response from Lorenzo on 19 Feb 2024
Thank you for this feedback. It only helps us get better for all future guests. We have passed this feedback along to our management team who will look into options for better lighting in the rooms. Come back and see how your feedback has made things better.

10/10 Excellent

LaShawnda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Feb 2024
Response from Carla R. on 7 Feb 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon! Until then...

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located and easy access to restaurants.
Stayed 2 nights in Jan 2024
Response from Carla R. on 7 Feb 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon! Until then...

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carla R. on 7 Feb 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon! Until then...