Penzance Hotel Guide - Chysauster Ancient Village hotels in Penzance, United Kingdom.

"We spent three nights in this hotel. Free parking for our rental car was a convenience. The hotel is located on a main road in Penzance and there are traffic lights right outside the entrance. As a result, traffic noise was unavoidable. The front office manager Dick also doubled up as the bar tender. He was courteous and helpful. The thing that my family liked the most was the English breakfast. It was sumptuous and delicious. The chefs Yvette and Doreen were very friendly and kind. Our adult son who has autism enjoyed talking to them. They were patient with him. We did not realize that we had to bring our own toiletries until after we had checked in. As there were three of us, one of us had to sleep on the bunk bed. The lower bunk bed was not usable for us due to very low clearance."

"I am extremely disappointed with the service provided. I booked a queen bed with a sea view through Expedia and paid an additional amount for this upgrade. However, upon arrival, I was allocated a room with a double bed instead. After noticing the discrepancy, I contacted Expedia, who confirmed that my booking was indeed for a queen bed. I then went to reception to have the issue resolved. Despite this confirmation, the front desk staff maintained that the bed type was only available upon request and chose not to address the issue. As this was a long-planned holiday for my husband and me, I did not wish to escalate the situation further at the time. However, the experience has left me very disappointed. I would also like to raise a serious concern regarding how this matter was handled. I felt that I was treated unfairly, and the interaction left me questioning whether I was treated differently based on my race. This is a matter I do not take lightly and would appreciate it being reviewed carefully. Overall, I am dissatisfied with the service received and would not recommend this property. I would appreciate your prompt response to this matter."

"Great breakfast and absolute brilliant staff! It was the customer service from the staff that made our trip a delight. Thank you!"

"Breakfast menu is great."

"An amazing host who guided and looked after our all needs proactively along with sumptuous and delicious breakfast. On top great sea views in front. Friends for life!"

"It was a wonderful winter stay. We had a great time as a family. Our host was very kind and communication was excellent. The internet connection was good, and the heating worked very well. The house was very clean. Thanks a lot."

"All excellent. Thank you"

"Cosy cottage, nice hot shower, large sofa and TV. Parking outside cottage is very tight, but other parking in main area. No wifi in cottage."

"All good nice and clean perfect location for us ;) Good place for a good price We are all very happy "