Clermont Hotels

"The staff there are very rude not inviting and not helpful. Had many different Sanrio that we need the staff for and they were just unwilling! The hotel needs so many update and needs a good clean. Very over priced and not the service they portray. "

"Clean rooms , friendly staff ."

"Toilet was broken, room door wouldn’t close properly, Staff was clueless about shuttle process and gave incorrect information"

"I liked everything"

"The room was clean The young lady at front desk was outstanding. Breakfast was good"

"Great location. Friendly staff. Clean room."

"Very pleased with the property and staff, only stayed one night, but would definitely stay here again, breakfast was good, kept replenishing all morning, Loved the lobby coffee machine"

"Clean - good breakfast"

"I booked the stay on ORBITZ. I had been flying all day and was exhausted! There was a 50,000 person Volley Ball Tournament in Louisville and EVERY Hotel/Motel was SOLD OUT! When I arrived I was told they did not have a Room for me because ORBITZ over sold the property, That’s called overselling and the the Property in question would, what we call that industry, walk you to another/sister property. The woman working the Desk was clearly overwhelmed and offered NOTHING not even a bottle of water. So determined, mind you the reservation was Paid -In-Full to get this resolved, I call ORBITZ directly and spoke first to Pranav who because it was above his pay grade transfer me to the resolution department for which I then spoke to Lloyd. I explained the situation in full detail and waited while he called the property for which I could hear the Front Desk speaking to him. Fast forward, he would put me on hold while calling every Hotel/Motel in a 25 mile radius to no avail and then repeatedly calling the front Desk. The property called the owner (so I was told) who miraculously found a Room. I arrived at 9:30pm and was given a Room 2hrs later. The lady working that Desk apologized for the error. There was a heavy set gentleman who was of absolutely NO HELP at another gentleman (of whom I believe was of Latin decent) cleaned the Room and made sure I was comfortable, ORBIZ gave me a partial refund for the error but I will be moving on. Very poor communication amongst term all."