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Reviews of Hampton Inn Cleveland-Solon

2.5 out of 5
Hampton Inn Cleveland-Solon
6035 Enterprise Pkwy, Solon, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 575 out of 906 reviews" "
Rating 8 - Good. 236 out of 906 reviews" "
Rating 6 - Okay. 45 out of 906 reviews" "
Rating 4 - Poor. 27 out of 906 reviews" "
Rating 2 - Terrible. 23 out of 906 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alexander

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and polite staff.
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Hi Alexander,It was such a pleasure having you as our guest recently. I'm delighted to know our hospitable team reflected our ongoing commitment to providing excellent guest service, and I'll be sure to share your praise with them. Thank you for your review, and we hope you return soon! Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Itzel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the flower. For Mother day
Stayed 1 night in May 2024
Response from General Manager on 25 May 2024
Dear Itzel,Thank you for taking a moment to let me know about your experience staying with us. I am pleased you enjoyed the Mother's Day flower. It was an honor to have you stay with us to celebrate such a special day, and I want to invite you back again anytime for another wonderful experience. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, service was excellent, staff friendly, breakfast was more than expected, they have a nice mini market that helped with a micro and refrig in room, overall very good value for the price.
Stayed 3 nights in May 2024
Response from General Manager on 15 May 2024
Hi Marjorie,From our clean accommodations to our wonderful value, I'm so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating, and I hope you'll join us again soon. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

jameca

Stayed 1 night in May 2024

10/10 Excellent

chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean, well-run hotel and I found the staff friendly and helpful. Would definitely stay again.
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Hi Chris,It was such a pleasure to welcome you to Hampton Inn Cleveland Solon! Our team will be thrilled to know that they played a pivotal role in your experience with us, and I appreciate your kind words about our immaculate hotel. Thank you for your perfect rating, and I hope you return soon!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean hotel with pleasant staff.
Stayed 4 nights in May 2024
Response from General Manager on 15 May 2024
Hi Renee,From our clean accommodations to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating, and we hope to see you again soon. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend-everything about our stay was excellent. Place is clean and comfortable, Staff and service was excellent
Stayed 3 nights in May 2024
Response from General Manager on 13 May 2024
Hi Veronica,My friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. It's also great to know that our attention to cleanliness impressed you. Thank you for the kind review and recommendation. Please come see us again soon at Hampton Inn Cleveland Solon!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel. It's very close to the highway and there are a lot of restaurants nearby. I only drove next-door to pick up my order from Longhorn steakhouse. The rooms are clean. The staff is extremely friendly.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Peter,Thank you for your glowing recommendation! We're thrilled to hear that you had a great experience at Hampton Inn Cleveland Solon. It's wonderful that you found the rooms clean and the staff extremely friendly. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Kulwinder

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed mybdtay. Staff were friendly. Love the pool. Wish there was a hot tub. Overall 10/10.
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Hi Monique,It was a pleasure hosting you at Hampton Inn Cleveland Solon! I'm glad my friendly staff made you feel welcome and that you enjoyed the pool. Please come stay with us again soon.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great fast check in
Stayed 1 night in May 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff
Stayed 1 night in May 2024

8/10 Good

Valeriya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked pool option and really nice staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Redina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Hi Redina,It was such a pleasure welcoming you to Hampton Inn Cleveland Solon! Our team is committed to providing high-quality guest service, and I'm thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and I hope you return soon!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Sarah

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Dale at the front desk was so nice. He kept the pool open an extra hour for us because we arrived later than expected and our kids really wanted to swim.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Hi Sarah,Thank you for being our guest at Hampton Inn Cleveland Solon and for sharing your delightful five-star review. Dale is genuinely one of the best in the business, so I will be sure to share your kind comments with him. I'm thrilled you enjoyed your stay and hope we have another opportunity to welcome you back.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

8/10 Good

Allyn, Basking Ridge

Travelled with family
Liked: Staff & service, property conditions & facilities
Good location. Good amenities. Very convenient to get to the Rock hall of fame.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Apr 2024
Hi Allyn,Thank you for taking the time to leave a review. We are pleased to hear you enjoyed our convenient location and many amenities. Please feel free to let us know if there's anything we can do to make your next visit a five-star visit.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay no issues
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Hi David,Thank you for choosing Hampton Inn Cleveland Solon and sharing your delightful five-star review. I'm thrilled you enjoyed your stay and look forward to welcoming you back for another great experience.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Maryann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have been on a road trip, so we have stayed in several hotels the past week. The Hampton Inn Solon was the best place we stayed. The staff was very friendly and helpful. Everything was clean, and they had the best breakfast options of any of the other places.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Hi Maryann,Wow! Thank you! It was a pleasure to welcome you to Hampton Inn Cleveland Solon, and I'm delighted to hear we were your favorite place to stay during your road trip. Your kind comments about our amazing staff, clean accommodations, and delicious breakfast are appreciated and will be shared with the team. We hope to have the honor of welcoming you back for another memorable visit.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

8/10 Good

Elmer, Bethlehem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were a little bit too soft for us
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Hi Elmer,Your high rating means the world to us and I'm happy to know that you had a great time with us overall. Your comments regarding our pillows are gratefully received and will be kept in mind for the future, as we're always looking to improve. I hope you will come back and join us again soon. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

4/10 Poor

Alyssa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff here were friendly and polite BUT we ran into a few issues. The blankets are not soft enough here, I had to run out and grab a different blanket that I personally bought. The pool had a dirty film to it, and our hotel room shower had hair in it from whoever used it before us. There was CONSTANT noise in the hotel at night. Whether it was from kids crying, screaming, playing or adults from being intoxicated and laughing. If you are looking for a quiet hotel, this isn’t it.
Response from General Manager on 9 Apr 2024
Hi Alyssa,Thank you for your feedback about your recent stay. I apologize for the noise concerns you experienced and the pool's lack of cleanliness. Rest assured, I am passing your feedback along to our internal teams so they can address these matters and make improvements where necessary. Nevertheless, your comments are appreciated, and I hope we can welcome you back soon for a stay that is sure to go above and beyond your expectations.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Larry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good, staff has always been great, rooms clean and ADA accessible for me.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Apr 2024
Hi Larry,Thank you for choosing Hampton Inn Cleveland Solon! I'm happy to hear our clean, accessible rooms and tasty food options added to your experience and that you felt welcome while you were here. Please come stay with us again during your next trip.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Barbara

Stayed 1 night in Mar 2024

6/10 Okay

HECTOR M

Stayed 2 nights in Mar 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Was comfortable, clean, quiet, pet friendly & so convenient! We will 💯 return!
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Hi Robin,Thanks for joining us at Hampton Inn Cleveland Solon. You can always depend on our hotel for clean and quiet accommodations! Please stay with us again next time you visit our area.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

6/10 Okay

Garfield, Saint Catherine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Art van

Stayed 1 night in Mar 2024

10/10 Excellent

Thanh

Travelled with partner
Liked: Amenities
Excellent! I love it
Stayed 3 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Hi Thanh,Thank you for sharing your enthusiasm with us! Delivering excellence is what my team and I aim for, and it's fantastic to hear that we hit the mark. I can't wait to welcome you back for another five-star stay.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Jean

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Including the free breakfast and that’s rare.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Hi Samantha,Thank you for sharing your experience! Your satisfaction is a priority, and I'm delighted our breakfast exceeded your expectations. My team and I look forward to welcoming you back soon for another memorable stay!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

8/10 Good

kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place at a decent price...mexican restaurant and longhorn steakhouse are neighbors.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Hi Kurt,It was such a pleasure to welcome you to Hampton Inn Cleveland Solon. I'm pleased you found your experience so well priced, as we take great pride in providing our guests excellent value. Receiving recognition for our high standards of cleanliness is always appreciated, and I'm thrilled you took advantage of our fantastic location. Thank you for your great review, and I hope you return soon!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Felicita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean room.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Hi Felicita, Thank you for staying at Hampton Inn Cleveland Solon. I'm delighted to hear that you enjoyed your stay and that you found your accommodations to be clean and comfortable. It would be an honor to host you again, and I hope we can all welcome you back soon.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed just one night as we were traveling through Solon. The hotel was clean, roomy and comfortable. The breakfast was also plenty. I would definitely stay again if we are in the area.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Hi Pam,Thank you for choosing Hampton Inn Cleveland Solon for your overnight reprise. We're pleased our comfortable accommodations and tasty breakfast selection helped you prepare for another long day of travel, and we look forward to welcoming you back the next time your travels point you in our direction.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Mary

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I appreciated that the room doesn’t have a heater/AC that kicks on and off loudly all night like some hotels do. The pillows were a bit flat for me though. But overall very clean and nice stay with my daughters. They kindly ask that you add whipped cream to the waffle bar like some photos show online. :) Some dairy-free options would be nice too- milk for cereal, non-dairy yogurt etc. In 2024 I’m surprised it’s not common across hotels.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Hi Mary,Thank you for your kind review. I'm happy to hear our clean, quiet rooms impressed you, and I appreciate you and your daughters' suggestion about the pillows and breakfast bar. Please come see us again soon at Hampton Inn Cleveland Solon!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

John

Business traveller
👍
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Hi John,Thank you for taking the time to share your experience. It was a pleasure having you as our guest, and my team and I can't wait to welcome you back for another five-star stay. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Hannah

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Ashton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the best hotel ive stayed at!
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Hi Ashton,It is a huge thrill to know that we have topped your list of hotel experiences! Thank you so much for your kind review and perfect rating. I hope you consider returning the next time you visit Cleveland!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

2/10 Terrible

pavel

Stayed 1 night in Feb 2024

10/10 Excellent

Rick, Farmville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and fine breakfast.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Feb 2024
Hi Rick,It was such a pleasure having you as our guest recently. I'm delighted you had an enjoyable experience! Thank you for mentioning our delicious breakfast offerings and the high standards of cleanliness we adhere to. Take care, and I hope you return soon!Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

4/10 Poor

Paris

Travelled with partner
Disliked: Cleanliness, staff & service
Terrible parking, Rude staff, housekeeping decided to still go in my room and throw away valuable items after we told her no she waited for us to leave and still went into our room. The heat barely worked we literally was freezing. I will definitely not be returning
Stayed 3 nights in Feb 2024
Response from Terry Herman | General Manager on 21 Feb 2024
Hi Paris.Thank you for sharing your thoughts. We had to enter your room due to a smoke alarm triggering in our life safety system (we do not allow smoking in any of our guest rooms). No items were disposed during this security / safety check. As discussed, smoking of illegal substances is strictly prohibited in our guest rooms and hotel property.I wish you the best in your future travels.Terry

10/10 Excellent

McKenzie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Hi McKenzie,Thank you so much for the five-star rating! I'm so happy to know that our prime location and wonderful value were the highlights of your visit. Please come back and join us again soon. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

CANDACE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely get away! Staff were great, room and hotel were clean and inviting!
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Hi Candace,What a wonderful review to review. Thank you for choosing to stay with us and for the five-star rating. I will be sure to pass along your recognition of our team's hospitality, as it is sure to bring a smile to their faces. It is great to see that you enjoyed your getaway, and I hope you will continue to count on Hampton Inn Cleveland Solon anytime you travel back this way in the future. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy dale at the front desk was great and nice
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Hi John,Thank you so much for the high rating, and I'm delighted to know that our amazing team members were the highlight of your visit. I will be sure to pass your compliments along to Dale, and I hope to see you again soon. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

DAVID

Stayed 1 night in Feb 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a plus
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Hi Michael,Thank you for being our guest at Hampton Inn Cleveland Solon and for taking the time to share your lovely, five-star review. I'm delighted to know our delicious breakfast was just what you needed for a perfect stay. It would be an honor to welcome you back on future trips to the area.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

Jamal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Hi Jamal,Thank you for your review and for giving us a perfect rating! I'm delighted you thoroughly enjoyed your recent visit, and we hope you return soon.Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Dorina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff members were racist! Never experienced this in my life
Stayed 2 nights in Feb 2024
Response from Terry Herman | General Manager on 12 Feb 2024
Hi Dorina.Unforuntely we had to evict your room due to a silent alarm triggering and subsequent discovery of the smoking of illegal substances in your guest room. As you know, this occurred when you were not at the hotel and we had to contact you via cell phone. Like our fire safety system, we did not know who you were but acted accordingly to our safety protocols.Smoking is strictly prohibited and not tolerated - we consistently enforce this policy for the comfort of all our guests.I wish you well in your future travels.Best regardsTerry

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sausage/ toast things at breakfast were not good.
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Hi Nicholas,Thank you so much for the high rating. I'm sorry to hear about any disappointment in our breakfast options, and I'll keep your comments in mind. Despite this, I hope you had a good time overall. Please come back and see us again soon. Warm regards,TerryTerry Herman General ManagerHampton Inn Cleveland / Solon