Combe Hay Hotel Guide - Hotels with Pool in Combe Hay, Bath

"Breakfast very good,staff friendly excellent,parking very good and safe.bad points ,shower for more than 2 minutes and water overflow into bathroom drains not working,seal on bottom of shower screen hanging off ,carpet into the bathroom frayed leaving carpet gripper exposed to catch your feet on,heating air didn’t work or we couldn’t operate as no instructions given ,no other information in the room about Wi-Fi .no welcome pack with information etc.room was cold .no hooks in bathroom to hand clothes or towels etc lots of small details easily rectified.big one being standing on carpet gripper in the doorway not good.would we stay again yes but next time we would ask for a different room "

"Really nice hotel. Staff were lovely. Roon Very comfortable and clean. Didn’t have breakfast but had a few drinks in the bar which had great ambience. "

"Great as always. Thank you."

"Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience. "

"Great stay at this hotel. Very clean staff friendly excellent breakfast. "

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "