Costa Mujeres Hotel Guide - Family Friendly Hotels in Costa Mujeres, Quintana Roo

"Excellent hotel . Perfect for enjoy with couples and friends "

"It a nice place and I will love to visit again"

"Room Cleanliness 8/10 Lobby Cleanliness 9/10 (Probably the most upkept part of the hotel) Pool Loungers 4/10. Pool 7/10 - the pools were big, but the tile felt slimey. Got the ickies towards the end. Beach view was really nice. Drinks were 9/10. Buffet 5/10 - Food tasted a day old and bread was stale. The fruit was fresh but everything else was mid. The tables and chairs were super dirty and stained, i mean at least get new covers. The restaurants in the hotel were super mid and furniture looked dated. Spa was a 2/10. Smelled soooo gross in the womens lockers, like urine & mold - the smell of musty towels and sewage. Usually when you walk into a spa it smells like Eucalyptus or Lavender in the lobby. Not the case here. They take you through a water journey which is Sauna- if you do a couples massage be aware if someone has the same slot as you they will join you. Massage was whatever - paif extra $80 for hot stones and was underwhlemed. The table where they give you a massage wasnt covered and i just didnt trust the cleanliness at all. The water in the hot tub and tile was also slimey. I asked for my money back of course they said no. Disappointed for sure. But overall we made the best of it. Not the worst, but definitely not 4-5 or 5 star hotel. Definitelu Mid and in DESPERATE need of updates."

"We had a great experience on our girl's trip. The check in & check out service was quick and easy. The room was clean. We loved that we could request more waters, beers, towels, whatever we needed in our room from the app. The service at the bars was great. Friendly staff. We only had a few days here, so we didn't do any excursions or leave the resort. Everything we needed for a few days was there. We just bounced from the pool to the beach every day and the water slides were fun. We traveled without our kids, so we liked that most of the time we weren't around any. One of the pools was more family oriented and the other was the adults drinking. Restaurants & buffets were good. The only slip up was one of the service restaurants took FOREVER one of the nights we had dinner. (they said they were understaffed that night) We were seated at the table probably 2.5 hours and many people kept leaving because the wait to get food, drinks, & service was very long. "