Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Photo gallery for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, pool loungers

Overview of Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

4.0 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440

Explore the area

  • Popular LocationPlaya Mujeres Golf Club11 min walk
  • Popular LocationMujeres Beach11 min walk
  • Popular LocationEl Meco Archaeological Site7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)33 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Grand Palladium Costa Mujeres Resort & Spa - All Inclusive is next to a golf course and on the beach. Las Americas Cancun Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Norte Beach and Turtle Beach. Travelling with kids? Consider Garrafon Natural Reef Park and Costa Occidental de Isla Mujeres National Park. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Playa Mujeres Golf Club - 11 min walk
  • Mujeres Beach - 11 min walk
  • El Meco Archaeological Site - 7 min drive
  • Norte Beach - 85 min drive
  • Costa Occidental de Isla Mujeres National Park - 85 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 33 min drive

Restaurants

  • Where to eat
  • Isla Blanca (ShowCooking) – Garden-view buffet restaurant with a bar offering local and international cuisine. Serves breakfast, lunch and dinner daily.
  • Portofino (Italian) – Fine-dining restaurant with a bar offering Italian cuisine. Serves dinner daily. Reservations required.
  • El Dorado (Steak House) – Steakhouse with a bar offering barbecue. Serves dinner daily. Reservations required.
  • Chang Thai (Thai Cuisine) – Theme restaurant with a bar offering Thai cuisine. Serves dinner daily. Reservations required.

About this property

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 670 soundproofed rooms feature free WiFi and memory foam beds. Guests can enjoy jetted bathtubs, and other standard amenities include free minibar items, furnished balconies or patios and sitting areas. Change of towels is available on request
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offers 670 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. 55-inch Smart televisions come with cable channels, pay-per-view films and Netflix. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

8 outdoor tennis courts and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 8 restaurants and 1 1 coffee shop/cafe
  • 10 bars/lounges, 1 1 beach bar, 1 1 swim-up bar and 1 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference centre (10710 square feet of space)
  • Meeting rooms - 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bath
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Memory-foam mattress

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch smart TV
  • TV channels
  • Netflix
  • Films for purchase
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 286 out of 554 reviews
5 - Excellent 52%
Rating 4 - Good. 133 out of 554 reviews
4 - Good 24%
Rating 3 - Okay. 61 out of 554 reviews
3 - Okay 11%
Rating 2 - Poor. 43 out of 554 reviews
2 - Poor 8%
Rating 1 - Terrible. 31 out of 554 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property, great amenities, and attentive staff. Would easily be 5 star if the food was a bit better at a couple of the restaurants.
Stayed 7 nights in Jan 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything else but the butler sevice, it could improve a great deal. They were very hard to reach and no handing off was done between the staff. Room service took to long.
Stayed 4 nights in Jan 2022

2/5 Poor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No wines to buy, no good service room, have to to wait for food, never refill the room with drink, no good costumer service, no coffee after dinner machine broke or clean and they can use after 10:30 pm I really no like the place
Stayed 5 nights in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well furnished and modern, and extremely clean. Staff were extremely friendly and attentive. Overall very pleased and would highly recommend.
Stayed 4 nights in Jan 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with many great options for entertainment. Very clean and staff very kind and friendly. I have only two negative things to say about the place but they are not a dealbreaker. I called couple of times to get my refrigerator refilled and they say yes but never happened. Lunch at the buffet was horrible and most of food items are cold with limited options. However. If you are hanging out by the pool or by the beach there are always stations for snack food. The restaurants had much better food. The spa was a great quality. There is no perfect place and each hotel have pros and cons. I would stay there again for sure
Stayed 5 nights in Jan 2022