Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

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Private beach, white sand, beach umbrellas, beach massages
Private beach, white sand, beach umbrellas, beach massages
Private beach, white sand, beach umbrellas, beach massages
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

UNESCO Sustainable Travel Pledge

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Explore the area

  • Popular LocationMujeres Beach6 min drive
  • Popular LocationPlaya Mujeres Golf Club12 min drive
  • Popular LocationPunta Sam Ferry Terminal15 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

Choose dates to view prices

About this area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is on a private beach. Arrecife El Meco Underwater Museum and Aztlán Galería are cultural highlights, and travellers looking to shop may want to visit Cancun Mall and Miguel Hidalgo. Travelling with kids? Consider Garrafon Natural Reef Park and Costa Occidental de Isla Mujeres National Park.

What's nearby

  • Mujeres Beach - 6 min drive
  • Playa Mujeres Golf Club - 12 min drive
  • Punta Sam Ferry Terminal - 15 min drive
  • Norte Beach - 98 min drive
  • Cocal Beach - 99 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day on Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort's private white sand beach or relax by one of the property's 4 outdoor swimming pools.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • So Cal Gourmet Emporium
  • East Sushi & Teppanyaki
  • Sunset Strip Steakhouse
  • La Cocina Mexican Cuisine
  • Gusto Italian Trattoria

Things to do

  • 4 outdoor pools
  • Aerobics classes
  • Children's pool
  • Designer shops
  • Fitness centre
  • Pilates classes
  • Spa services
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Corner/local shop
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 168 out of 426 reviews
5 - Excellent 39%
Rating 4 - Good. 107 out of 426 reviews
4 - Good 25%
Rating 3 - Okay. 72 out of 426 reviews
3 - Okay 17%
Rating 2 - Poor. 36 out of 426 reviews
2 - Poor 8%
Rating 1 - Terrible. 43 out of 426 reviews
1 - Terrible 10%

4.2/5

Cleanliness

3.8/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

4.2/5

Eco-friendliness

3/5 Okay

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
ME GUSTO LA PROPIEDAD, MUCHA DIVERSION, MUCHAS OPCIONES DE PISCINA Y LA PLAYA ESPECTACULAR, DE LAS MAS LINDAS QUE HE VISTO, BUENA MUSICA, BUENOS SHOWS. NO ME GUSTO LA ATENCION DEL PERSONAL, DESDE QUE LLEGAMOS EL CHECK IN FUERON 3HORAS, FUE HORIIBLE, PEDIMOS HABITACIONES JUANTAS PQ ERAN VACACIONES FAMILIARES CON ANCIANOS Y NINOS Y NO QUISIERON AYUDARNOS. ADEMAS, LOS TRABAJADORES NO SABEN UBICARTE EN LA PROPIEDAD, NO SABEN DONDE ESTAN LOS EDIFICIOS DE LAS HABITACIONES. LA COMIDA NO ES PARA NADA BUENA, POCAS OPCIONES Y SABOR MALO, COMPARADO CON PUNTA CANA. PERO EN FIN LA PASAMOS BIEN PORQUE DECIMOS SER FELICES EN NUESTRAS VACACIONES Y NO PERMITIR QUE EL EXTERIOR NOS AFECTARA
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved PH. They’re good from servicest to foods and drinks. Especially we love our personal agent, Luis Castrol. Upgrade Star Class to get an A-list experience. Totally worth it.
Stayed 6 nights in Jul 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible.
Stayed 4 nights in Jul 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Water activities additional cost, unexpected at an all inclusive resort
Stayed 2 nights in Jul 2022

4/5 Good

Travelled with family, Travelled with family and small children
Big and nice Hotel. Beautiful beach. Good night life entertainment for families. Amazing Lazy River and nice pools. Good Pool bars and drinks. A lot of restaurants. Nice ocean view room. Bad room cleaning service. Long line to Buffet. Ridiculous line to make reservation to Japanese Restaurant. Steak house took over hour to serve our order. Italian Restaurant is the best. Good Hotel but always Can Be Better.
Stayed 8 nights in Jul 2022