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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort
4.0 star property

Upscale property with pools and private beach

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Aerial view
Premium bedding, down duvets, minibar, in-room safe
Breakfast, lunch, dinner served; international cuisine
Banquet hall

Overview of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Reviews
7.6

Good

Popular amenities

  • SpaSpaSpa
  • Pool
  • On private beachOn private beachOn private beach
  • Breakfast includedBreakfast includedBreakfast included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Popular LocationLa Cocina1 min walk
  • Popular LocationSo Cal Gourmet Food Emporium1 min walk
  • Popular LocationGusto Italian Trattoria1 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
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Room options

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Premium bedding
Separate bedroom
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Premium bedding
Separate bedroom
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Premium bedding
2 bedrooms
Down duvet
  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Two Bedrooms Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Premium bedding
2 bedrooms
Down duvet
  • 335 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Premium bedding
Separate bedroom
Down duvet
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Premium bedding
2 bedrooms
Down duvet
  • 335 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Premium bedding
2 bedrooms
Down duvet
  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Premium bedding
3 bedrooms
Down duvet
  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is on a private beach. Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cancun Mall and Puerto Cancun Marina Town Center. Travelling with kids? Consider Garrafon Natural Reef Park, or check out an event or a game at Beto Avila Baseball Stadium.
Visit our Costa Mujeres travel guideOpens in a new window

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 15 min drive
  • Isla Mujeres Ferry Terminal - 86 min drive
  • Dolphin Discovery - 93 min drive
  • North Beach - 93 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • Spaces Restaurant - 5 min drive
  • Isla Blanca - 5 min drive
  • La Cocina - 1 min walk
  • Guy's Burger Joint - 6 min walk
  • So Cal Gourmet Food Emporium - 1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale all-inclusive property
At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, you can look forward to a free breakfast buffet, a swim-up bar and a poolside bar. With amenities such as a private beach and beach massages, this property is the perfect place to soak up the sun. Indulge in a Thai massage, a manicure/pedicure and a facial at the on-site spa. The on-site international cuisine restaurant, So Cal Gourmet Emporium, offers breakfast, lunch and dinner. Fitness classes and yoga classes are offered at the health club; Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has a corner/local shop, a terrace and designer shops on-site. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Beach umbrellas, a lift and a gift shop
  • Multilingual staff, coffee/tea in reception and smoke-free property
  • Tour/ticket information, luggage storage and concierge services
  • Guest reviews speak well of the beach locale, pool and helpful staff
Room features
All 648 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 8:00 PM.

How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on 28 Apr 2024 start from €337.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort doesn't offer parking.

What time is check-in at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive.

Where is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort located?

This Costa Mujeres property is on the beach, 2.8 mi (4.5 km) from Playa Mujeres Golf Club, and within 6 mi (10 km) of Mujeres Beach and Punta Sam Beach. Ultramar Ferry Puerto Juárez and El Niño Beach are also within 9 miles (15 km).

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 291 out of 728 reviews" "
Rating 8 - Good. 178 out of 728 reviews" "
Rating 6 - Okay. 123 out of 728 reviews" "
Rating 4 - Poor. 62 out of 728 reviews" "
Rating 2 - Terrible. 74 out of 728 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Satnam

Travelled with partner
Disliked: Staff & service, amenities
The information was misleading, the staff didn’t know anything, service was very slow
Stayed 7 nights in Apr 2024

10/10 Excellent

Michael, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Angad

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is by far one of the worst properties I ever had the unfortunate pleasure to visit for a wedding. The check in process was a NIGHTMARE. Despite being a Star Class guest, I was treated rudely and poorly. I arrived on the property at 8 AM and was made to wait till 3 PM to get a room. Even after being drenched in the rain did they not give me a room till 3. Whats worse is The check in staff kept telling me 15 minutes, 30 minutes and never gave me a clear idea of when the room will be available. Its such a poor resort to visit, I would save my money and spend it elsewhere. Room service takes an average 45-90 minutes even in the middle of the night. Thw only good part of the stay were the butlers, Fanni and Jessi from Starclass, otherwise it was one of the worst resorts I’ve ever been to.
Stayed 4 nights in Apr 2024

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first all inclusive trip to Mexico with our young son and it was amazing! We plan to come back. It has a kids menu that they can order from and is the same every where you go to eat. We have a picky eater who only eats chicken tenders and fries and some fruit so he did not starve lol The pools are amazing, with activities going on such as a foam party and silent disco etc. Lazy River is awesome. The cabana is a must do! It has a tv, private jacuzzi tub (it’s not heated, but it’s refreshing since it’s very hot outside), and they wait on you bringing you drinks and food the whole time. At night we saw a few shows outside such as a fire show, kids dance parties, and a carnival where they have acrobats and such. I recommend going to the steak house and Gusto’s. We can’t wait to go back!
Stayed 6 nights in Apr 2024

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great family vacation, many activities to do, the staff was amazing they really make it feel like home.
Stayed 4 nights in Apr 2024

6/10 Okay

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Pang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Susan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were incredible. Only reason this is rated a 4 opposed to a 5 is the dining options. PH requires reservations to most their restaurants and it ALL goes through their app. Problem is, you have to book your dinner reservation at 12:01am if you want a reservation. I selected this hotel because it’s super kid friendly and I was traveling with my child. To ask a guest to wake up at 12:01am in order to reserve a table for dinner is crazy, to say the least. I spoke with management who were all very kind but was not able to help remedy the situation. Therefore, we ate at the buffet most nights which was frustrating because I paid to enjoy all the restaurants.
Stayed 4 nights in Mar 2024

4/10 Poor

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lack of shows/entertainment at night. The “shows” were not really shows just people dancing with no real rime or reason. The food was ok, not great.
Stayed 4 nights in Mar 2024

4/10 Poor

Mathieu

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Expedia didn't book what we were supposed to have with the hotel. We should have done our reservation ourself. Service wasn't great. We had room service, but never showed up. Beach is beautiful
Stayed 3 nights in Mar 2024