"Clean, great location and friendly staff."

"Our stay was comfortable. We had a full itinerary so we didn’t spend a lot of time in the room. The rooms are small and windowless but if you only need it to shower and sleep like us, it’s a great deal. It was conveniently located and what we needed for our trip to London. Tons of restaurants and ..."

"Good large famous hotel just next to the Tower Bridge. I booked the room for bridge viewing from the room and I was happy for that. Only problem was room heating system. It was not working."

"Location is fine by the river."

"There was nothing mentioned in the literature about not having any kind of a view from most of the rooms in this hotel. That was rather disappointing due to the fantastic location of this hotel."

"Check in was an hour late because the room was not ready/cleaned. they offered us complimentary tokens for 2 drinks and to wait in the restaurant. One of the elevators didn't work so the others were always very busy/slow. I had requested an upgrade and was never notified until I asked at check in ..."