Cranbrook Hotel Guide - Hotels with Pool in Cranbrook, England

"Fabulous hotel. Friendly helpful staff. Great spa and treatment options. Thoroughly recommend and will shortly be returning."

"Lovely location, very friendly and helpful, from reception, restaurant room service / cleaning to getting an ext lead for my husband sleep machine customer service excellent. Food too was great we had breakfasts and eve dinner we stayed Fri to Monday "

"My son has a duck feather allergy. We asked at front reception if we can use some hypoallergenic hollow Fiber pillows to which their reply why house keeping is gone and we don’t know where they store them. My son ended up getting a full on body rash and couldn’t sleep all night. "

"A lovely place to stay and very attentive and interested staff. The room was very spacious and comfortable although we found it quite hot and stuffy, particularly at night. The breakfasts were lovely and service was quick. The spa wasn’t as relaxing as hoped as you had to go back down a corridor if you wanted to visit the steam room, water fountain or sauna but still lovely to do. "

"Tired looking hotel, could do with an update. Breakfast was a disappointment, no bacon or eggs and seemed to be no hurry to replenish items. Didn’t use pool or spa but looked nice enough. Extremely helpful member of staff helped us pull some tables together for a meal in the bar one night as we couldn’t get into the restaurant and needed to be sat at a regular table. Bar prices were very expensive- £32 for 2 glasses of wine! Also tried to charge us £10 for car parking even though we had travelled by train. This was quickly rectified. Rooms were dated but had toiletries in the bathroom - only 1 hand towel - and there was plenty of teabags, milk, coffee etc "

"Everything was dirty , the room had an awful smell and we couldn’t wait to leave "

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"This hotel is very busy and I had booked two rooms for my son’s wedding on Good Friday. I had contacted the hotel before my stay to ensure that we had twin rooms - I had previously booked them and thought I had paid in advance, but they said I hadn’t and advised that if rebooked through the method I wished to use, that although it would say King Size they would immediately change them to the twins I had booked - they suggested I not cancel the twins until I had booked the king size rooms just in case they sold out. I spoke directly with the Hotel after booking and was assigned the twin rooms instead of king size. So imagine our shock, disappointment and dismay when the beds were Ming Size and not Twin Beds! This was not acceptable and such a bad thing especially because I was called a few days later by Delta saying that the booking was cancelled and I said Yes, because I had rebooked and had spoken with the Hotel directly! So did this guy do something to my arrangements? I don’t know but at £150 plus £27 for breakfast x2 rooms for 1 night - the least I would expect is getting the correct bed configuration!"

"The grounds are beautiful, the staff are great! We had breakfast which tasted good! The spa was relaxing but there is a bit of wear and tear in places. Overall it was a lovely night away - one thing to highlight: the bed and pillows are very soft, we usually sleep on a firm mattress and have fun pillows so we don’t sleep well and woke up a bit achey; but this is very subjective. Also the hairdryer in the room was really weak so being your own if visiting or use the ones in the spa’s changing room. "