Cranbrook Hotels

"Fabulous hotel. Friendly helpful staff. Great spa and treatment options. Thoroughly recommend and will shortly be returning."

"Room clean, check-in quick. Used again as a stop over in Kent before crossing into France and perfect for this."

"Lovely location, very friendly and helpful, from reception, restaurant room service / cleaning to getting an ext lead for my husband sleep machine customer service excellent. Food too was great we had breakfasts and eve dinner we stayed Fri to Monday "

"Had a lovely stay at the Royal Oak. The staff were really friendly and Neil was super helpful carrying my heavy suitcase up the stairs and then down again on departure. The room was cozy and had all the amenities: flat screen tv, kettle and a radio. I loved the continental breakfast hamper; It was so nice to not have to go down to get breakfast in the morning (especially as I was feeling quite tired) because the breakfast hamper was already in the room complete with a coffee machine, kettle and mini fridge with milk, juice and water. This way I was able to choose a time that suited me to have my breakfast. The hotel's pub served food; the fish was well made (I ordered fish and chips). Hotel had free parking on its premises and it was in a good location - high street with shops, plus close proximity to other attractions; I went to Scotne Castle which was about 15 minutes drive away. Overall I had an enjoyable stay and would recommend. "

"Always helpful staff, but watch out for the parking company who take forever to cancel their over active parking fines! Especially when booked into the hotel and provided evidence. It took them nearly a month to cancel their fine and because of this my car hire company charged me £50 admin fee for the parking fine!"

"My son has a duck feather allergy. We asked at front reception if we can use some hypoallergenic hollow Fiber pillows to which their reply why house keeping is gone and we don’t know where they store them. My son ended up getting a full on body rash and couldn’t sleep all night. "

"A lovely place to stay and very attentive and interested staff. The room was very spacious and comfortable although we found it quite hot and stuffy, particularly at night. The breakfasts were lovely and service was quick. The spa wasn’t as relaxing as hoped as you had to go back down a corridor if you wanted to visit the steam room, water fountain or sauna but still lovely to do. "

"Perfect"

"Tired looking hotel, could do with an update. Breakfast was a disappointment, no bacon or eggs and seemed to be no hurry to replenish items. Didn’t use pool or spa but looked nice enough. Extremely helpful member of staff helped us pull some tables together for a meal in the bar one night as we couldn’t get into the restaurant and needed to be sat at a regular table. Bar prices were very expensive- £32 for 2 glasses of wine! Also tried to charge us £10 for car parking even though we had travelled by train. This was quickly rectified. Rooms were dated but had toiletries in the bathroom - only 1 hand towel - and there was plenty of teabags, milk, coffee etc "