Culverhouse Cross Hotel Guide - Hotels with Spa in Culverhouse Cross, Cardiff

"Excellent on all fronts."

"Clean room with lovely views across the bay. Staff were very friendly, helpful and informative."

"Booked a “Superior” king room. The actual room was far from superior! Aged aluminium windows, and air conditioning broken. Had to leave the window ajar, because so hot in room, and woken by street noise at 2-3am, even on 10th floor. Had requested help from front desk with air conditioning when arrived and was told it would be fixed while I was out. Called when back in room 3 hrs later and it was still not working and was told that actually it had been broken in the whole hotel (except mezzanine floor level) for at least 24 hrs before my arrival and would not be fixed in my stay. They promised to send a fan to room; it didn’t arrive. I stayed at a Premier Inn a week later (half the price; admittedly not in Cardiff city) and the room was better for sleep. On the more positive side, location in centre of city is great, and good breakfast selection and nice bar area."

"Enjoyed our overnight stay in the Celtic Manor and had time to recharge our batteries. The male member of staff at Reception was exceptional! (Sorry we didn't make a note of his name.) He was particularly welcoming, helpful and informative about all amenities available and booked all the little extras for us. The staff at 'The Grill' were also great, where we enjoyed a tasty meal in a relaxing atmosphere. Additionally, the breakfast offered plenty of variety the following morning. We opted to pay extra for a room with a balcony, however, although it was clean, comfortable and looked nice enough, on close inspection it needed a make-over and a lot of TLC. The balcony was shoddy and the door leading out to it didn't close properly so it was draughty. However, the worst experience for us during this visit was the pool and spa. Despite booking our 'slot', it was full to the brim. There were adults and children diving in to the pool even though there were lifeguards on duty and signs to discourage this. The steam room and jacuzzi / hot tubs were also jammed packed, and so were impossible to sample and enjoy. This aspect was disappointing and unacceptable."

"The 2 people we interacted with at the front desk were "

"Our room was clean but it hadn’t been refreshed - no teas, no coffee pod machine as there was in the other room I’d booked for a friend. Check-in took longer than it should, but the gym and pool facilities were excellent. "

"Good location for city centre"

"For the most part the hotel was great. The reception staff were great except for one member who was unhelpful and rude. There was a stain (looked like blood) on the under sheet and this member of staff on the desk seemed nonchalant. The restaurant staff were amazing at breakfast especially Lin."

"The hotel was situated just off the M4 motorway convieniently, and had shops and restaurants within walking distance."