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Reviews of HYATT house Dallas/Addison

3 out of 5
HYATT house Dallas/Addison
4900 Edwin Lewis Dr, Addison, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 1106 out of 1952 reviews" "
Rating 8 - Good. 496 out of 1952 reviews" "
Rating 6 - Okay. 162 out of 1952 reviews" "
Rating 4 - Poor. 88 out of 1952 reviews" "
Rating 2 - Terrible. 100 out of 1952 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yi Wei

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from LD AGM on 3 May 2024
Dear Yi Wei:Thank you for completing the Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. If we can be of any assistance to you, please contact the hotel directly. We look forward to being of service to you in the near future. Best regards,Guest Services

8/10 Good

YESICA

Liked: Cleanliness, amenities, property conditions & facilities
They didn’t clean my room the next day
Stayed 2 nights in Apr 2024
Response from LD AGM on 28 Apr 2024
Dear Yesica,Thank you for completing a guest survey regarding your recent stay at Hyatt House in Addison. We are sorry to hear that you did not receive housekeeping. We hope that you will not let this stop you from visiting with us in the future. We do apologize for any inconvenience it caused you during your stay with us. If we can be of any further assistance, please do not hesitate to contact the property directly. Thanks,Guest Service Team

10/10 Excellent

santiago

Liked: Cleanliness
Good site
Stayed 1 night in Apr 2024
Response from Hyatt House on 22 Apr 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Leslie

Travelled with family, Business traveller
Liked: Property conditions & facilities
Clean and safe neighborhood
Stayed 4 nights in Apr 2024
Response from Hyatt House on 22 Apr 2024
Thank you! We're glad you enjoyed your stay with us!

6/10 Okay

belinda

Liked: Cleanliness, property conditions & facilities
the breakfast buffet was over 35 minutes late on the first day and on the second day... there were people WAITING for food to be put out an hour before breakfast was to stop. I've never had this to happen at a hotel before. It was very frustrating when our plans were delayed because the breakfast buffet was empty.
Stayed 2 nights in Apr 2024
Response from lo on 16 Apr 2024
Hello Belinda,I wanted to thank you for choosing to stay at our property during your visit. It's unfortunate we were unable to meet your expectations. Over this past weekend we had to pull a member from another department . Your feedback is valuable to us and we will ensure our attendants are well versed in the area.

10/10 Excellent

Latoya

Travelled with partner
Liked: Property conditions & facilities
Room was excellent rate 11 out of 10 even tho they had big knats. But customer service was great. Room was clean quiet area. Close to everything nice home away from home
Stayed 2 nights in Apr 2024
Response from l on 15 Apr 2024
Thank you Latoya, We will definitely follow up on the knats! We're glad you enjoyed your stay and hope that if travels bring you back to area, you come see us!

10/10 Excellent

Jacob

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from l on 15 Apr 2024
Thank you Jacob! We're glad you chose to stay with us.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the convience and loved having a kitchen to use. Breakfast was good.
Stayed 1 night in Mar 2024
Response from LD AGM on 10 Apr 2024
Dear Mary:Thank you for completing the Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home.If we can be of any assistance to you, please contact us directly. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, amenities
Nice atmosphere, clean room.
Stayed 1 night in Apr 2024
Response from LD AGM on 10 Apr 2024
Dear Brandy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

6/10 Okay

Rebecca

Business traveller
The room was clean but I did think it is outdated. I was expecting more since it’s the Hyatt . Room was nice and quiet. The only thing I noticed that concerned me was the gap above the door. Oh and the $7.00 parking fee.
Stayed 1 night in Apr 2024
Response from Hyatt House on 5 Apr 2024
Thank you. We're glad you enjoyed your stay with us and appreciate your feedback. We will pass your concerns on to management.

10/10 Excellent

Taquilla

Stayed 1 night in Mar 2024
Response from Hyatt House on 22 Apr 2024
Thank you! We're glad you enjoyed your stay with us!

8/10 Good

Enyi

Liked: Cleanliness, property conditions & facilities
I like the style and quiet environment of this accommodation with a kitchenette. The staff is warm and friendly. The cleaning work is also good. I will choose to stay here next time if I visit Dallas.
Stayed 6 nights in Mar 2024
Response from Hyatt House on 30 Mar 2024
Thank you! We're glad you enjoyed your stay with us!

6/10 Okay

Gary

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hyatt House on 29 Mar 2024
Thank you. We appreciate for your feedback.

2/10 Terrible

Alyssa

Response from l on 15 Apr 2024
We're sorry you did not enjoy your stay Alyssa.

4/10 Poor

Jeremy

Travelled with family and small children
Disliked: Cleanliness, amenities
Room is only cleaned every 3 days… so trash builds up along with dirty towels. You also have to go to front desk every day if you want new towels/ toilet tissue. Room also had a musky smell. One day front desk didn’t even have fresh towels so we had to go to Walmart and buy some… my overall rate is 1.5/10
Stayed 4 nights in Mar 2024
Response from Hyatt House on 25 Mar 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

8/10 Good

Ann

Business traveller
Liked: Cleanliness
Overall the property looks very nice. I was shocked that it was more like an apartment complex than a hotel. I did not see anything online about having to climb stairs. Luckily they had a first floor room and parking was right outside the door. If I had to carry my luggage up the stairs by myself, I would have been very angry that this was not made clear when making the reservation. The rooms are convenient for a longer stay. The queen room had double doors and one could not close because there was not enough room between the bed and the door. The closet was filled with shelves which is nice but no room for a hanging bag.
Stayed 1 night in Mar 2024
Response from Hyatt House on 25 Mar 2024
Thank you. We're glad you enjoyed your stay with us and appreciate your feedback.

10/10 Excellent

Michael, Lake Worth

Stayed 2 nights in Mar 2024
Response from Hyatt House on 12 Apr 2024
Thank you! We're glad you enjoyed your stay with us!

2/10 Terrible

Justin, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
I've never seen such a beautiful property be absolutly trampled by a completely inept staff. While I think that all the staff with exception of a few are good there is an over all culture of noncomunication and no continuity between shifts. I had gotten a few rooms for family that was coming into town for a operation I found out I needed last minute for a brain tumor. Some of them stayed at my house and some at the rooms since i couldnt put up everyone. Because the nature of my surgery was very last minute and rquired specialist i wasnt given an exact time so i would get rooms day by day. No problem all modern hotels can keep your card on file and charge as they see fit. After being there 5 days I learned that rules where only followed, enforced, and even communicated to you depending on the staff member there that day. Breakfast at the end of the week was down to only a fraction of what they offered at begining because they according to a staff member, "save money by under ordering supplies" I imagine this is why even at 4pm some days they were out of towels and clean sheets. I had to go up to the office to get them if i wanted them and once i was told no we bring those to you. When i told them the last shift said come to front to get them they all just said nothing till one admitted we dont have anymore. I had to make a knew reservation for every room everyday through a third party because i never knew who would allow my banks visa card to be used or wouldn't.
Stayed 1 night in Mar 2024
Response from LD on 19 Mar 2024
Dear JustinWe appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations. I am truly sorry to read the issues you experienced. Be assured that this is not the type of Hyatt Brand Standard Customer Service we offer to our valued guest. On behalf of the hotel please accept my apologies for the dissatisfaction you experienced during your recent visit. We appreciate your feedback as it helps us to improve our standards. On behalf of the Assistant General ManagerKind Regards.

10/10 Excellent

Carlton

Stayed 1 night in Mar 2024
Response from LD AGM on 8 Apr 2024
Dear Carlton:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If we can be of any assistance to you, please contact the hotel directly. We look forward to being of service to you in the near future. Best regards,Hyatt House in Addison

2/10 Terrible

Hien

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hyatt House on 25 Mar 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

8/10 Good

Treena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed our stay on the property and will stay again.
Stayed 3 nights in Mar 2024
Response from Hyatt House on 25 Mar 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Mekalah

Liked: Cleanliness, amenities, property conditions & facilities
This is always a go-to location for me when I’m in the area.
Stayed 1 night in Mar 2024
Response from Hyatt House on 25 Mar 2024
Thank you! We're glad you enjoyed your stay with us!

6/10 Okay

Enyi

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hyatt House on 25 Mar 2024
Thank you. We appreciate for your feedback.

4/10 Poor

Jeff

Stayed 1 night in Mar 2024
Response from Hyatt House on 11 Mar 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

6/10 Okay

Eduardo

Stayed 2 nights in Feb 2024
Response from Hyatt House on 7 Mar 2024
Thank you. We appreciate for your feedback.

2/10 Terrible

Amber

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Upon arriving with my prepaid room I was Informed they didn’t have my room .. I told The sweet front desk lady that two rooms was fine so she was able to put us in two rooms but with one bed in each room .. my reserved room was a suit with the rooms and three beds We do have a pull out couch .. perfect Call to the front desk No sheets for it ! So so frustrating! The front desk lady was apologetic but the room situation is not ok !
Stayed 1 night in Mar 2024
Response from Hyatt House on 4 Mar 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

6/10 Okay

Stephanie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Building has fallen into disrepair - peeling paint on the exterior, damaged light fixture in the unit, water temperature in the shower is difficult to regulate, shower door is hard to open and close, mildew is visible, furniture is damaged. The apartment style is different and seems nice at first, but feels a little unsafe.
Stayed 2 nights in Feb 2024
Response from Hyatt House on 4 Mar 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

8/10 Good

Jeff

Stayed 1 night in Feb 2024
Response from Hyatt House on 25 Mar 2024
Thank you. We appreciate for your feedback.

10/10 Excellent

Bea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The place was clean and spacious. It was a great place to stay in. Thank you.
Stayed 4 nights in Feb 2024
Response from Hyatt House on 28 Feb 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Property was Perfect Place to the Addison Area the only Dislike was the T.V was not up to Date like the Smart T.V where you can play your Netflix & Apple Apps
Stayed 4 nights in Feb 2024
Response from Hyatt House on 20 Feb 2024
Thank you! We're glad you enjoyed your stay with us! We will pass along your issue with the TV to management.

4/10 Poor

nate

Disliked: Cleanliness, property conditions & facilities
Not what a normal Hyatt House. Place was dirty. Staff friendly
Stayed 1 night in Feb 2024
Response from Hyatt House on 20 Feb 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

2/10 Terrible

Laura, Parker

Stayed 1 night in Feb 2024
Response from Hyatt House on 25 Mar 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

2/10 Terrible

Andrew

Stayed 1 night in Feb 2024
Response from Hyatt House on 25 Mar 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hyatt House on 8 Feb 2024
Thank you! We're glad you enjoyed your stay with us!

6/10 Okay

Shauna

Business traveller
Liked: Room comfort
Standard
I stay here often. I like the ability to park right outside my door. This property is starting to show signs of wear and tear. The breakfast is always so good. The ice maker in room fridge never made ice.
Stayed 1 night in Jan 2024
Response from Hyatt House on 30 Jan 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

8/10 Good

Stephen

Travelled with family
Okay but… place but needs cleaning outside the rooms as there was litter and an ironing board (!) on sidewalks and at room entrance. Needs deep cleaning in the rooms, our place was not vacuumed. Rusty fixtures in the bathroom don’t look nice, but there were great towels. Our toilet was turned about 4 inches off center, really weird! It would be EASY to make this place great but it falls short.
Stayed 2 nights in Jan 2024
Response from Hyatt House on 23 Jan 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

10/10 Excellent

Brandi

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Hyatt House on 23 Jan 2024
Thank you! We're glad you enjoyed your stay with us!

8/10 Good

Cary

Stayed 2 nights in Jan 2024
Response from Hyatt House on 23 Jan 2024
Thank you. We appreciate for your feedback.

10/10 Excellent

Cristal

Stayed 1 night in Jan 2024
Response from Hyatt House on 23 Jan 2024
Thank you! We're glad you enjoyed your stay with us!

8/10 Good

Edith

Liked: Cleanliness, room comfort
Extremely Rude Front Desk Person
Upon arrival, the front/ lobby door was locked so I rang the bell. The front desk person & who I would later find out was a guest made eye contact with us, then continued speaking to one another. After about a minute, I rang the bell again as it was freezing (literally) outside. The front desk person spoke to me (loud & seemingly annoyed) through an intercom system and said “I see you, so you can stop ringing the bell. I am with a guest and I am one person.” I was very surprised at her exclamation. I went back to my vehicle to wait because as I mentioned temps had dropped down to freezing around the DFW metroplex. In any event, my overall stay was great but I just thought I would bring this encounter to your attention.
Stayed 3 nights in Jan 2024
Response from Hyatt House on 23 Jan 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

6/10 Okay

Krittibhak

Stayed 1 night in Jan 2024
Response from Hyatt House on 23 Jan 2024
Thank you. We appreciate for your feedback.

2/10 Terrible

Daniel, Wichita

Disliked: Cleanliness
There was a long black hair on the sheet in my bed. Disgusting. And there were two police SUV’s and 3 police officers in the lobby responding to some type of complaint when I checked in. I will never stay here again.
Stayed 2 nights in Jan 2024
Response from Hyatt House on 23 Jan 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

2/10 Terrible

Wanda

Stayed 7 nights in Dec 2023
Response from Hyatt House on 23 Jan 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

2/10 Terrible

Joel

Stayed 5 nights in Dec 2023
Response from Hyatt House on 23 Jan 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Seemed very short staffed. Rooms were older than expected. No elevator.
Stayed 3 nights in Dec 2023
Response from Hyatt House on 5 Jan 2024
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.

6/10 Okay

Emily

Stayed 1 night in Dec 2023
Response from Hyatt House on 23 Jan 2024
Thank you. We appreciate for your feedback.

10/10 Excellent

Xun

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hyatt House on 1 Jan 2024
Thank you! We're glad you enjoyed your stay with us!

2/10 Terrible

Daisy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hyatt House on 29 Dec 2023
We apologize for the inconveniences during your stay and appreciate your feedback.

2/10 Terrible

Kathy

Stayed 4 nights in Dec 2023
Response from Hyatt House on 31 Jan 2024
We apologize for any inconveniences during your stay and appreciate your feedback.

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, room comfort
Poorly run by nice people.
When we got there, they checked us in two rooms. That were both completely filthy. They literally hadn’t been cleaned. The third room they gave us had no soap, no towels, no tissue. I had to go get it from the front desk in the morning. The only thing good about this property was the staff was really nice.
Stayed 5 nights in Dec 2023
Response from Hyatt House on 29 Dec 2023
We apologize for the inconveniences during your stay and appreciate your feedback. We will pass this on to management.