4 indoor pools, 2 outdoor pools
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Reviews of The One Boutique Hotel

3.5 out of 5
The One Boutique Hotel
1020 Raiford Road Carrollton, Carrollton, TX

Reviews

7.0

Good

Rating 10 - Excellent. 119 out of 401 reviews" "
Rating 8 - Good. 113 out of 401 reviews" "
Rating 6 - Okay. 67 out of 401 reviews" "
Rating 4 - Poor. 39 out of 401 reviews" "
Rating 2 - Terrible. 63 out of 401 reviews" "

7.8/10

Cleanliness

6.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Half of property was under construction. Room had mildew smell.
Stayed 1 night in Feb 2020

4/10 Poor

Julian

Disliked: Staff & service, property conditions & facilities, room comfort
The initial night was subpar however the next night consisted of the fire alarm going off throughout the night.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very clean and easily accessible. Shower was a little difficult to figure out at first.
Stayed 1 night in Mar 2020

2/10 Terrible

Ritshanae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and unprofessional
Customer service horrible!!!!!!!!!!!
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The front staff was unprofessional, recommend customer service training. Acted as though they really didn't want to work there.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Deanna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was great. The only problem we had is that a girl up front stop flirting with my husband making him feel uncomfortable. She even called our room and came up to it acting like we ordered stuff and we didn't. Definitely will be staying again but we'll be talking to the manager next time.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
shower did not work, sink did not work, heater rattled all night rust and mold in bathroom, no sleep timer on remote, food choices were poor, front desk communication was painful.
Stayed 1 night in Feb 2020

8/10 Good

RaeTheresource, Midland TX

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice hotel but pretty speedy every little extra thing cost , breakfast is not good spa is amazing but you do pay extra for everything be prepared
Stayed 1 night in Feb 2020

8/10 Good

Kristi Kay

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. The spa treatments were excellent.
Stayed 1 night in Nov 2019

8/10 Good

Expedia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
I made reservation for 10/19/2019 in my wedding night and was not gonna be able to check in the at the specific time , so incalled I 7:00pm to try and alert the receptionist but did not answer. I called again at 8:00pm. Than again at 9:00pm. When we arrived to check in which was at 1:40am;after my wedding. I tried to explain to the receptionist Keith that i tried to call to infrom that i woild be late he said it wasnt his problem. I showed him the calls on my phone in call log and said he didn't recieve a call and refused to help me in any way because than he would get in trouble. After he told me to leave or that he would call police when i I wasn't being loud or violent in any way.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Melissa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Please Improve the Customer Service
The wifi was not working for the majority of my stay. I alerted the front desk three times before I was told a general manager was stepping in to address the issue. It still wasn't working when I checked out. I was traveling for business, so this was a big inconvenience. Also, the front desk staff could not handle my request to consolidate my back-to-back bookings, so that I could stay in the same room both nights. Despite filling out the necessary paperwork and being told at check-in that everything was sorted, I was still called on day two and was asked to vacate my room. The hotel is nice, but as others have stated, it's annoying that there is no refrigerator or microwave in the rooms. I always enjoy my time at Spa Castle, and this time I got a body scrub. However, the staff member shoved a gratuity sheet right in my face while I was still sitting on the table immediately after she finished. This was awkward and not relaxing at all.
Stayed 1 night in Oct 2019

8/10 Good

Esmeralda, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was clean and the bed were so comfortable also loved the tub !
Stayed 1 night in Oct 2019

8/10 Good

Maria C

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Yong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place This place is terrible service and at the time the manager attitude is horrible they look at me like animal And then loom is very sticky coffee pot is not working AC temperature not working smells funny to
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

The

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was more of a spa than hotel and you had to pay extra to access anything other area other than your room
Stayed 1 night in Sep 2019

10/10 Excellent

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was very nice and comfortable. The staff was nice but needs to be trained more on how to deal with the computer systems to make it easier and quicker to check guest in
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful. Everyone is super helpful. We had a terrific time.
Stayed 2 nights in Jul 2019

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

angel

Liked: Cleanliness, staff & service
So so hotel&spa
Food and drink are overpriced. We brought drinks with us in our bags and left for dinner. Bring your own water, juice etc the minifridge is stocked 3 dollars for a water , 2 dollars for a can of soda. There is a walmart in the same parking lot. The hotel is average the only perk is the spa is down stairs.
Stayed 1 night in Jul 2019

2/10 Terrible

Horace byrd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service/inconvenience service
Terrible got a room where up stairs ac didn’t work , it was leaking , had to sleep hot one night because they said they couldn’t do nothing about It then second night got moved to another the plugs to plug your phone didn’t work had to get maintenance to fix it , then ac kept ticking so couldn’t really sleep!!! Yeah
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s not cheap but it’s missing a lot of basic stuff I got a corner suite with no microwave? A lot of hidden fees and the staff plays dumb. But I’m a person use to staying at 3 stars so to find out that this 4 star up to the same gimmick was blah. But I would go again and recommend
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTE THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!
this place is the ABSOLUTE WORST I WISH NEGATIVE STARS WOULD WORK.. I want to prevent them taking advantage of other familes both here in DFW and far away
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!!!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved just about everything. The only thing I didn't like was the hallway was too dark when walking down at the hotel.
Stayed 2 nights in Jul 2019

4/10 Poor

hip1959, DFW, TX

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel way overpriced. Deluxe room was not what was represented online. NO airbath which was the major selling point for me. No chaise lounge, no dinnerware, no clock, all mentioned/pictured online. Cheap-looking and feeling wood laminate everywhere. Bathroom was nice but fixtures cheap and loose; no hooks in bathing area to hang robe or clothing. Overwhelming chlorine smell in lobby and room, but yet hallways smelled musty. Listing stated "room with view"...view was back parking lot with a dumpster in the middle. Staff was polite and helpful, but the hotel was a major disappointment.
Stayed 1 night in Jul 2019

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent visitors and spa castle fans
The hotel is much more accommodating because of people like Jeff and Keith! They always ensure our happiness every time we stay. Thanks guys!
Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Rashid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
needs alot of improvement
the VIP spa room heard no AC running , the room we got was a loft bedsheets where dirty , corridors were steaming hot , and the water was leaking by the elevator shaft on 3rd floor all they put was a bucket to hold the water no sign of a wet area .
Stayed 1 night in Jun 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jeff and Keith #1 Fans - Best customer support
We arrived early for our booking and Keith is just amazing...he was so helpful and sweet. My husband and I always enjoy and appreciate seeing him because he is just one of the nicest people to see at night at the hotel. he does anything he can to make sure he helps you! In addition Jeff is just awesome. My husband and I had the best time due to Jeff always ensuring we have a smooth and easygoing stay. We stay for long periods of time and he is just on it...the manages everything with ease and is constantly looking out for us to make sure we are in good shape. Jeff and Keith are just awesome and makes us feel so comfortable at our home away from home....thank you both so much and One Boutique please never let these guys get away :)
Stayed 1 night in Jun 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Friends
awesome stay as always Jeff and the gentleman from the night shift makes the stay 5 star!
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Neshat

Liked: Cleanliness, property conditions & facilities, room comfort
Tv didn’t work at all
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
What a weekend !
I reserved the executive suite , which had an upstairs with a daybed sitting area, and a bedroom! Overall the room was nice , could be remodeled over in certain places where red spot were on the floor , and maybe retouching in the bath area with stained floor. The only big downfall I had was although my room could sleep up to 4 people , I had 3 other friends that wanted to come to my room to change clothes and they weren’t spending the night. The front desk immediately said they only had 10 mins to get their belongings from my room or they were going to charge an extra $50 for each person that was over 4 max. I explained to him that they weren’t staying the night they were visiting me and basically I asked him I’m not allowed to have visitors in my room and he said NO. If I paid $300+ for a room that I’m letting you know that they are not staying, who are you to tell me that I can’t have a vistor ? I thought that was bogus .
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019