Standard Double Room, View (and Sofa)
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Reviews of Leonardo Hotel Derby - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Derby - Formerly Jurys Inn
King Street, Derby, England

Reviews

8.4

Very good

Rating 10 - Excellent. 429 out of 1001 reviews" "
Rating 8 - Good. 364 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, not far from station
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean room and great dining options.
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regular visitor, always good vfm and good staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Janina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a short break in Derby close to the Museum of Making and the Cathedral. Good eating options nearby too. Room was compact and mattress was not the most comfortable but it was okay for the 2 nights we were there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Wendy

Stayed 1 night in Mar 2024

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Feb 2024

6/10 Okay

Angela

Disliked: Cleanliness
Not great . There was urine in the loo and surrounding area when I arrived. Staff were not bothered which was slightly disconcerting . Really noisy room from the busy road. Bed was lumpy . The staff were welcoming and cheerful and the lobby had a lovely scented smell. I would not stay here again due to the above or recommend.
Stayed 2 nights in Mar 2024

8/10 Good

Samantha

Liked: Cleanliness
Nice room, clean and modern, great parking. Breakfast not as good as last time I stayed and coffee from the breakfast machine was cold, no bread for toasting. I was given a voucher for a complementary coffee in check in, waited to be served sometime by barman who was not very friendly to be told the coffee machine was out of order!
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Upon arrival I was incredibly impressed with the professionalism and positive attitude of the young lady (Jasmine) on reception. She went above and beyond what I’d expect and her customer service was extraordinary! Well done and thanks. This first impression meant for a very enjoyable stay and I will most certainly return.
Stayed 1 night in Feb 2024

10/10 Excellent

Grzegorz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Amazing
Stayed 1 night in Jan 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
standard fare stay, nothing exceptional, not the best sleep as the ring road was pretty noisy and the quantity of food for the money wasn't great
Stayed 1 night in Jan 2024

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very tired room that did not smell clean or fresh. A let down for the Leonardo brand.
Stayed 1 night in Jan 2024

8/10 Good

Vicki

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Vicki Businesses trip
Stayed 1 night in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Lee

Clean but run by monkeys it seems!
Rooms were clean. Taps were only putting out hot water. No cold. No fridge in the room. The fact you have to pay for parking is ridiculous. £8 for one night! I’m already paying to stay in the hotel!! Key cards didn’t work on the lifts and they stopped working again in the early hours in the morning so we couldn’t access our room. We had to get this sorted by the reception. Absolutely ridiculous! Won’t be staying here again.
Stayed 1 night in Jan 2024

8/10 Good

Connor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as ever
Quick, efficient and friendly staff.... as usual (it's our 3rd or 4th stay here).
Stayed 1 night in Dec 2023

10/10 Excellent

Elaine

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
All good. Easy checkin/out and good quality hotel. Stayed in a standard double room. Basic but clean and fine for a one night stay.
Stayed 1 night in Dec 2023

8/10 Good

Cindy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay, front of desk staff were brilliant and very helpful. The room was lovely, clean and comfy. Breakfast is wonderful with everything and more that you could possibly want, again the staff work really hard to keep the tables clean and re-set them up once they are free and the kitchen staff are constantly topping up the buffet. Will be staying again soon. Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Poor nights sleep
Great apart from room 716 is very noisy due to window not closing properly
Stayed 1 night in Dec 2023

10/10 Excellent

Mrs M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good option for quick stays. It would be nice to have their own parking rather than stinky council parking
Stayed 1 night in Dec 2023

8/10 Good

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Richard

Stayed 1 night in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Nice stay. Had a few complications regarding parking but it all got sorted! Met my expectations :)
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok…..
It was fine - room comfortable , no kettle in room , reported to reception on going out for drinks in the evening . Explained not an issue tonight but would like for the morning - no kettle in the morning !!! Checked out early and went to a local coffee place a bit frustrated , shame simple thing to solve
Stayed 1 night in Dec 2023

6/10 Okay

Tamara

Travelled with partner
Disliked: Amenities
Average hotel
Stayed 3 nights in Nov 2023

8/10 Good

MICHAEL, Huntingdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most up todate hotel but clean and comfortable. Close to the centre for walking. Limited parking beneath the hotel ( I found a place) which has a fee. Had a high room so little traffic noise. Didn't take breakfast. Reception fairly straight forward if slightly lacking in 'happy face welcome'. Derby isn't the easiest place to drive around/ through.
Stayed 1 night in Nov 2023
Response from Laura, Front Office Manager on 2 Dec 2023
Dear Michael, Thank you for taking the time to leave a review from your recent stay with us, I will ensure to follow up on your feedback and hope this does not deter you from staying with us again soon!Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpets need to be changed.
The carpets are old and need to be changed as they smell not too good. Also, the bathroom needs upgrading and the walls redecorated. The curtains in the room need changing.
Stayed 1 night in Nov 2023

2/10 Terrible

Bradley

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Laura, Front Office Manager on 2 Dec 2023
Dear Bradley,Thank you for taking the time to leave us a review from your recent stay, I am disappointed to see you did not have a great stay with, if you can send across some further details so I can look into this I would be grateful. Best wishes,

10/10 Excellent

Ian

Travelled with family
Very comfortable and quiet but why isn’t there a toilet brush?
Stayed 1 night in Nov 2023
Response from Laura, Front Office Manager on 2 Dec 2023
Dear Ian, Thank you for your email. I will ensure to follow up with the Accommodation department regarding your feedback. I do hope this does not deter you from staying with us again soon.Best wishes,

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laura, Front Office Manager on 2 Dec 2023
Dear Jesse, Thank you for taking the time to leave a review of your recent stay with us, I am pleased to see a 10/10 and we hope to welcome you back soon!Best wishes,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laura, Front Office Manager on 2 Dec 2023
Dear Peter,Thank you for taking the time to leave us a fantastic review of your recent stay. We hope to welcome you back soon!Best wishes,

10/10 Excellent

Frederic

Stayed 1 night in Nov 2023
Response from Laura, Front Office Manager on 2 Dec 2023
Dear Frederic, Thank you for taking the time to leave a review of your recent stay with us, I am pleased to see you had a great stay and we hope to welcome you back soon!Best wishes,

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laura, Front Office Manager on 2 Dec 2023
Dear Anthony, Thank you for taking the time to leave a review from your recent stay with us. We do hope to welcome you back soon!Best wishes,

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura, Front Office Manager on 11 Nov 2023
Dear Lee, Thank you for taking the time to leave us a fantastic review of your recent stay with us.We hope to welcome you back soon!Best wishes,

10/10 Excellent

Connor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Really enjoyable stay! Nice complimentary drink on offer.
Stayed 1 night in Oct 2023
Response from Laura, Front Office Manager on 1 Nov 2023
Dear Connor, Thank you for taking the time to leave us a fantastic review! I am pleased to read you had an enjoyable stay and we hope to welcome you back soon!Best wishes,

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
reception staff were not rude but abrupt on check in - so not a good start. The room is small and tight; bed was so uncomfortable, awful
Stayed 1 night in Oct 2023
Response from Laura, Front Office Manager on 1 Nov 2023
Dear Stuart, Thank you for taking the time to leave a review from your recent stay with us, I am disappointed to read you did not have a great experience during check in and I will ensure to follow up with my team. Best wishes,

6/10 Okay

Lisa

Disliked: Cleanliness, staff & service
Ok for a cheap overnight
The bathroom was grim and hadn’t been cleaned properly and the bar staff looked totally annoyed to have to serve you.
Stayed 1 night in Oct 2023
Response from Laura, Front Office Manager on 1 Nov 2023
Dear Lisa, Thank you for taking the time to leave a review from your recent stay with us. I am disappointed to read your feedback but will ensure to follow this up with the teams. I hope this does not deter you from staying with us again soon!Best wishes,

6/10 Okay

Michael

Disliked: Cleanliness, staff & service
Staff were terrible and unfriendly
Stayed 2 nights in Oct 2023
Response from Laura Front Office Manager on 1 Nov 2023
Dear Michael,Thank you for taking the time to share your feedback with us, it is through such valued feedback that we are able to amend our training and operating procedures to ensure we continue to strive to provide the best possible service for our guests.If you can provide any more details so I can look into your feedback I would be grateful. Kind Regards,

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Laura, Front Office Manager on 29 Oct 2023
Dear Stephen,Thank you for taking the time to leave us a review from your recent stay. I am pleased to see your scores and we hope to welcome you back soon!Best wishes,

8/10 Good

Marco

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Laura, Front Office Manager on 1 Nov 2023
Dear Marco, Thank you for taking the time to leave a review from your recent stay with us. I am pleased to see good scores from yourself and we hope to welcome you back soon!Best wishes,