Desamparados Hotels

"It was a nice hotel. I liked the fact that it has a free shuttle to the airport. It runs every 15 minutes. The restaurant/bar serves dinner. The food was good. It seemed a bit understaffed as a large number of people all showed up at 6pm when it opened. The 2 women in the restaurant worked very hard to take care of everyone”s food and drink orders. It seemed like they could have used some help. Overall it was good. One thing to note is that this hotel is near the end of the airport runway so you can definitely hear the planes. Fortunately there didn’t seem to be many flights late at night or early in the morning. I am a light sleeper and was not bothered by noise. "

"We had a great stay. Staff were super friendly and helpful. Grounds were well maintained. We loved our room. Would definitely come back. "

"Clean room and professional staff. "

"I do not recommend this hotel. We were upgraded to a suite for a one night stay only to realize the room was up a flight of 20 stairs or so , no elevator to handle our luggages, a very weird room layout. The bed was wedged between walls with barely a few inches on either side to get up from. It was a a very soft double bed. Worse sleep or rather no sleep ever. We had to take the first airport shuttle departure at 5:15 am so at least we did not have to stay any longer. The room needs to be redesigned and the shower repaired. The couch on the “suite” had a huge stain … disgusting!"

"We were really disappointed with our stay. Staff were very unhelpful. Hallways not clean. Given a room with a view of garbage cans and gas tanks. Another guest arrived on a red eye at 10 am and was told her room would not be ready until 2pm! Far from airport. Very limited ameneties, not even conditioner or enough towels. Will not stay here again "

"Place was very nice and we enjoyed our stay."

"Nuestra estancia fue muy buena, solo el transporte del aeropuerto no fue el planeado, el hotel aunque cuenta con transporte no va por los pasajeros si no te comunicas 72 horas antes de la llegada para que ellos se programen, en su defecto ellos te envían un transporte privado pero tú lo tienes que pagar. Al llegar al hotel tuvimos algunas dificultades con el desayuno que aparentemente según la agencia que contratamos no lo habíamos incluido. La persona que nos recibió se llama Alonso Olivares, nos hizo las acomodaciones necesarias y nos instaló y durante nuestra estancia siempre estuvo al pendiente que estuviéramos bien y disfrutáramos del viaje. También Tania nos ayudó para que nos dieran un descuento en el desayuno y pues eso tomamos. No quisimos seguir teniendo más problemas porque no fue lo que planeamos, mejor decidimos gozar nuestra estancia en San José Costa Rica y disfrutar de sus alrededores. Asegúrense de verificar y confirmar directamente con el hotel antes de llegar para evitar contratiempos. Lección aprendida!! "

"Clean rooms"

"Pool was closed"