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"I have stayed here twice. It’s a nice, comfortable room close to downtown but far enough from the loudest part of the area. Very safe location, I was able to walk around late at night without worries. The best part was the excellent service from the front desk staff. Extremely accommodating person at the front desk who was very responsive to our needs and gave a personalized experience. I have managed hospitality and travelled extensively and this stay I received some of the best service...

"Very good hotel, excellent service."

"This is one solid hotel. It is clean and has friendly staff. Breakfast is better than at nearby hotels and restsurants. Recommended!"

"Great place to stay close to everything and nice breakfast buffet for kids also "

"Nice hotel at a convenient location, near everything "

"Very comfortable and my room was clean, shower hot, central location was great and staff lovely "

"Great value for money. Fantastic breakfast at only $4. Staff was superb. Room had a great view. Would definitely stay there again and recommend."

"These people ghosted me. Booked 24 hours before stay. I showed up and they never answered the phone or my messages. There is no front desk or reception area. I think this place is a scam. Once the customer service agent from hotels.com managed to get them on the phone. They said they didn’t speak English and after that they never answered the phone again. This place should not even be listed and travelers should stay away. "

"It was like visiting a family in a beautiful camp, close to all the famous activities such as La Casa del Árbol. "

"La reserva la realicé para dis habitaciones sin embargo en ningun momento me indicaron qué una de las cama era de tres plazas y tenia mayor precio. Y por ello no me concedieron el desayuno que estaba incluido. PÉSIMA COMUNICACION."

"I like the fact that the place had a quiet surrounding atmosphere. the view of the city of Baños Is spectacular as is to be expected from the hotel location. The hotel owner is very friendly and accommodating. he speaks Swedish, English, and Spanish."

"This is a little gem right in the heart of Baños. Very quaint, very reasonable price, excellent friendly staff"

"It’s a nice place for the price and staff is very very helpful "