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"Loved being able to pick out my pillow. Slept great. Breakfast buffet was delicious."

"Average room"

"SNOOTY staff involving procedures and attitude - did not seem helpful and weren't cheerful, especially on the female side. The guys were courteous and friendly. "

"Breakfast is super nice!!!"

"Fabulous amenities and top onsen"

"Room is clean and staffs are helpful although better understanding of English would be welcome"

"The convenience store in the lobby is …convenient!"

"Friendly and helpful staff. Ease of ski bus. The sauna was great too. "

"The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel. "